1. Introduction to the Section - Part B
Housekeeping
Timing of morning and lunch breaks
Access to food and drinks
Access to toilets
Please leave as needed to look after yourself – you do not have to wait for breaks
Fire alarms and emergency procedures
Trainer Notes
PRESENTATION:
From the second training meeting onwards, you will welcome participants to the training day at this point.
Comment on above points in a way that is relevant to your particular training site and answer any questions.
If there are new members to the group invite them to personally introduce themselves to the group. 1A

2. Introduction to the Section - Part B
Ground rules
Throughout the training we will share personal experiences of using health and social services and any user involvement we have done – both positives and negatives
This information may be from people in the group or speakers who join us during the training
As a group we must agree that every experience shared within the room is treated with respect and sensitivity
All personal information shared should be kept confidential and not discussed with people who are not part of the training
What else do you think should be part of our ground rules so this is a safe and positive place for everyone?
Trainer Notes
GROUP WORK: CORE 1 ONLY
Present first two points
Facilitate a discussion based on the final question.
Record outcomes of group agreements for ground rules on a piece of flipchart paper and put this up at all future training sections.
GROUP WORK: CORE 2 ONWARDS
For this exercise from Core 2 onwards review this slide and the ground rules recorded on the flipchart paper.
Check that participants are still happy with them, or whether they want to make any changes or additions.
Record these additions on the flipchart paper. 3A

3. Core 1: Unit 1 – User involvement in health and social services
Introduction to the Section - Part B
Core 1: Unit 1 – User involvement in health and social services
Part A: Language in user involvement
Users, carers and the public - who do we mean?
Part B: What is user involvement? Why is it important?
What is user involvement?
Why is user involvement important?
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4A

4. Core 1: Unit 1 – User involvement in health and social services
Introduction to the Section - Part B
Core 1: Unit 1 – User involvement in health and social services
Part C: Views about user involvement
Whose view do you represent?
What have I done and what do I bring to user involvement?
Part D: Health and social services
Health & social services in the Department of Health
What are health and social services doing to support user involvement?
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4B

5. Core 2: Unit 2 – What does user involvement mean for me?
Introduction to the Section - Part B
Core 2: Unit 2 – What does user involvement mean for me?
Part A: Personal experiences of user involvement
Personal experiences of services: How have they influenced me?
Part B: Learning from others
Staff and user consultant experiences of user involvement
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4C

6. Core 2: Unit 2 – What does user involvement mean for me?
Introduction to the Section - Part B
Core 2: Unit 2 – What does user involvement mean for me?
Part C: Practical issues in user involvement
Expectations for support
Strategies for success
Part D: Problems and benefits in user involvement
Coping with criticism as a user consultant
Benefits and problems in user involvement
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4D

7. Core 3: Unit 3 – Feeling empowered in user involvement
Introduction to the Section - Part B
Core 3: Unit 3 – Feeling empowered in user involvement
Part A: Power and empowerment in user involvement
Power and empowerment in user involvement
Part B: Responsibilities in user involvement
Accountability – everybody’s business
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4E

8. Core 3: Unit 3 – Feeling empowered in user involvement
Introduction to the Section - Part B
Core 3: Unit 3 – Feeling empowered in user involvement
Part C: Advocacy and user involvement
Speaking up – doing advocacy work
Part D: User involvement approaches
User involvement approaches
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4F

9. Theme 1: Unit 4 – Involvement in service planning and improvement
Introduction to the Section - Part B
Theme 1: Unit 4 – Involvement in service planning and improvement
Part A: What is service planning and improvement?
Service planning and service improvement: What is it? What is its purpose?
Opportunities for user involvement in service planning and improvement
Why have user involvement in service planning and improvement?
Part B: Learning from examples of service planning and improvement
Examples of user involvement in service planning and improvement
What could user involvement in service planning and improvement mean for you?
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4G

10. Theme 1: Unit 4 – Involvement in service planning and improvement
Introduction to the Section - Part B
Theme 1: Unit 4 – Involvement in service planning and improvement
Part C: Involvement in audit
What happens in audit?
Examples of user involvement in audit
What could user involvement in audit mean for you?
Part D: Preparing for user involvement in service planning and improvement
Top tips for positive user involvement in service planning and improvement
Getting ready for user involvement
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4H

11. Theme 2: Unit 5 – Involvement in research and development
Introduction to the Section - Part B
Theme 2: Unit 5 – Involvement in research and development
Part A: What is research and development?
Research and development: What is it? What is its purpose?
The research and development cycle
Different types of research
Research governance
Why have user involvement in research and development?
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4I

12. Theme 2: Unit 5 – Involvement in research and development
Introduction to the Section - Part B
Theme 2: Unit 5 – Involvement in research and development
Part B: Consulting about research
What does consulting about research mean?
Examples of user involvement in consulting about research
What could user involvement in consulting about research mean for you?
Part C: Commissioning research
What does commissioning research mean?
Examples of user involvement in commissioning research
What could user involvement in commissioning research mean for you?
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4J

13. Theme 2: Unit 5 – Involvement in research and development
Introduction to the Section - Part B
Theme 2: Unit 5 – Involvement in research and development
Part D: Doing research
What does doing research mean?
Being a researcher
Examples of user involvement in doing research
What could user involvement in doing research mean for you?
Part E: Managing research
What does managing research mean?
Examples of user involvement in managing research
What could user involvement in managing research mean for you?
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4K

14. Theme 2: Unit 5 – Involvement in research and development
Introduction to the Section - Part B
Theme 2: Unit 5 – Involvement in research and development
Part F: Disseminating research
What does disseminating research mean?
Examples of user involvement in disseminating research
What could user involvement in disseminating research mean for you?
Part G: Evaluating research
What does evaluating research mean?
Examples of user involvement in evaluating research
What could user involvement in evaluating research mean for you?
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4L

15. Theme 2: Unit 5 – Involvement in research and development
Introduction to the Section - Part B
Theme 2: Unit 5 – Involvement in research and development
Part H: Preparing for user involvement in research and development
Top tips for positive user involvement in research and development
Getting ready for user involvement
Trainer Notes
PRESENTATION:
Outline the activities in this section and answer any questions before stepping into the section 4M