1. The who, what and why?
Social Enterprise not for profit organisation for over 20 years
Reinvesting in the community

2. What? 95,000 passenger journeys per year Over 100,000 patients
Fenwick 2 Health and Wellbeing
Over 6,000 customers per year
Award Winning Training
Internal and External

3. Delivering over 18,000 hours per month of care
including over 8,000 hours of extra care

4. Why? Improve the quality of peoples lives
Deliver high social impact services
Recognise need
Deliver added value
Deliver a person centred, customer centric service

5. Listen Do we always get it right? Action Plans Improvement Plans
No we don’t
Action Plans
Improvement Plans
Listen

6. Where we are getting it right
Extra Care
How do we know?
“The SCA girls are fantastic”
Bob and Buster

7. (Self named brain cell one and two) Really enjoy the quizzes
“Alison is very good, she will
come within a couple of minutes to
Sort problems out”
Diana & Val
(Self named brain cell one and two)
Really enjoy the quizzes
Ivy & Alice
“Friends for life”

8. “our lives have been transformed”
Mr & Mrs Harwood
The SCA Team have encouraged Mrs Harwood to leave her flat
and enjoy life at Trailway
They now take part in many events, skittles, movie nights, arts and crafts
“our lives have been transformed”

9. What Else? Listen to our customers and hear them Customer Newsletters
Customer Focus Groups
Person Centred Care Plans
Open door policies
Work in partnership with Synergy
Partnership working with GP’s and Commissioners
More improvement and action plans
Listen to our customers and hear them

10. What Now? Internal Audits Monthly visits from Head Office
Quality First – 10 Core Elements
CQC Compliance – over and above
Added value
Putting the customer first