1. Using What You Have Electronic Records Management Presented by: Leslie Koziara, ERMP January 26, 2009

2. Too much information! In 2008, average worker sent and received 160 emails per day, with a projected growth of 30% per year The average organization makes 19 copies of each document How many emails are in your Inbox? –How many in your Sent Items?

3. On the average, each employee spends 3.5 hours per week every year searching for information they cant find. At an average information-worker salary, that comes to $5,251 per person per year.* How many people are in your agency? *IDC Hidden Costs of Information Work white paper

4. Regardless of format – and the list keeps getting longer! ELECTRONIC RECORD (Chapter 19.34 RCW) A record generated, communicated, received or stored by electronic means. E-mail & attachments Websites Databases Text Messaging Instant Messaging Voice mail (can now be converted to email) Digital photos Scanned documents Outlook calendars Handheld devices (PDAs) Spreadsheets Word documents Blogs, Wikis, Twitter

5. Youve got all these electronic records Now what?

6. There is no magic bullet There is currently no magic one-size-fits-all solution By implementing records management policies and best practices, you can manage information without investing in additional technology

7. Use resources you already have Retention Schedules Existing Staff Desktops Servers You do not need to purchase additional technology tools to begin ERM!

8. Save $$$ Inventory - Know your records! –Create a Data Map (custodians, systems) Get rid of the ROT in your servers and on the shelves –Redundant –Outdated –Trivial

9. Electronic file cabinets Think electronic file cabinets Just like traditional metal cabinets used for paper, only digitized

10. Setting up the files Can be individual drawers – working files set up in email application Can be work group or section file cabinets – files sent to shared drive or server used by group Can be central files or records center – files sent to central storage or central repository

11. Attendance and Leave GS03030

12. Attendance & Leave Records GS03030 Attendance & Leave Records GS03030 Date Attendance & Leave Records GS03030 Date

13. File structure example GS03030 2009 John GS03030 Jane GS03030 Joey GS03030 Attendance & Leave Records GS03030

14. Next level Jane Comp Time GS03030 Joey Comp Time GS03030 John Annual Leave GS03030 Jane Annual Leave GS03030 Joey Annual Leave GS03030 John Sick Leave GS03030 Jane Sick Leave GS03030 Joey Sick Leave S03030 John Comp Time GS03030 2009

15. Another example

16. Local Govt CORE

17. Example

18. Vendor Payments GS01004 When cut – off is Date of Document, it is easier to group by year using the last date of the documents in the file as your cut-off. For instance, the last date in this file for a document is 6/18/2009. Use that date as the cut-off.

19. File structure example GS01004 2009 Voucher Distribution Register GS01004 Encumbrance Request GS01004 Certification Report GS01004 Vendor Payment Files GS01004

20. You can also… Purchase Orders GS01004 Field Order Files GS01004 Purchase Requisition GS01004 Invoice Voucher GS01004 Printing Requisition GS01004 Copy Center Requests GS01004 Travel Expense Payments GS01004 Inter-Agency Billing GS01004 Encumbrance & Liquidation GS01004 2009

21. Another example

22. Setting it up Keep it as simple as possible Classify information in groups Use existing retention schedules –Revise and create new as needed Implement universal knowledge – Consider both current and future users – Ease of use, keep it simple!

23. Dont agonize, organize! E-mail applications Shared drive or servers

24. Daily maintenance EVERYONE has a responsibility for the electronic records they use and create Daily filing or sorting should be done Organize from the start, much easier than going back New behaviors take time, and be sure to keep the process simple, and train extensively, provide help for users (desk guides, cheat sheets)

25. When using email Just a note Educate users when drafting emails to provide context by using subject line when drafting messages Easier to determine content and subject without opening, easier to manage and search

26. FILE MANUALLY WITHIN E-MAIL APPLICATION PRO: Saves metadata and remains searchable Can set up consistent file structure CON: Access and use only by individual user – no central storage or access Keeping in email system can slow system down – mailbox limits Random filing practices, 10 people = 10 different ways of filing, 10 different file names, 10 different places to look

27. How it works Individual users move emails into pre- determined folders Users are responsible for decisions on retention and disposition Good to set up as working files, or transitory administrative type information Recommend record copies be retained on drives & servers or ERM system

28. Good method to get started, encourages use of retention schedule driven filing Record copies of emails best saved to network server or shared drive Provides consistency

29. Can look like this Set up folder, drag and drop - In this case, email has to do with DOP classes and proposed scheduling, which goes under Conferences and Seminars which is State General Schedule record series Conferences and Seminars DAN # GS 22005

30. GS22005

31. Next level Additional folders can be set up to further define the content – under Conferences and Seminars specific folders are set up for different events – easy to locate and search, still all under DAN # GS 22005

32. Adapt as needed Drill down as far as necessary, but keep it simple and easy to use

33. Using email application folders Remember, you can: Can match up to folders you set up on network server or shared drive Match up to retention schedules as well Again, recommended use is for short-term or temporary retention, use alternative methods for longer term retention and disposition

34. FILE MANUALLY IN FOLDERS ON SHARED HARD DRIVES/SERVERS PRO: Provides consistent method for organizing and retaining electronic records Centralized storage, accessible to multiple users simultaneously Retention and disposition functions better served using drives and servers Can appoint administrators to system

35. How it works Designated shared drive is used for storage or respository Users save records into specified folders Users can retrieve and move at will Uses standardized naming conventions (controlled vocabulary) Generally no active retention or disposition applied, will need to have applied (IT can help set controls, security)

36. In addition Centralization makes good sense –More effective in event of staff turnover, other life happens scenarios Increased search capability for discovery and disclosure Can apply retention and disposition to stored records, can appoint system administrator to manage

37. Can look like this Create file folders in a server or shared drive electronic file cabinet as appropriate on a dedicated shared drive or network Marry up with appropriate retention schedules and mirror pre-set e-mail folders Conferences & Seminars GS22005

38. Click Create appropriate file drawers and create the folders as necessary in which to file your information – all of these are still GS 22005

39. Saved As e-mail Use the.msg extension, it can saves record copy e-mails electronically and preserve the metadata as well Using classifications and naming conventions make it easier to search and locate the information E-mail regarding meeting room contract

40. Another example As another example, on our shared drive there are folders for the Electronic Imaging Systems Approval This is a unique schedule records series Requests for Electronic Imaging Systems Approval DAN 05-11-61010 25 year retention, cut-off is upon request approval

41. Another click Folders are created under DAN # 05-11-61010 and used by staff for filing documents related to the approval process, and all are managed as a group according to the retention schedule Multiple users can use, distribute, file, locate, and search as necessary, and controls can be created regarding users access, security and for retention purposes

42. Structure as necessary Under the EIS Approval folder, is a Under Review folder set up for each applicant for their EIS application, and multiple users can easily locate information as necessary

43. Adapt your paper files There is a good chance you already have an existing paper file structure: –Adapt to use for your electronic file cabinets –Most users will use a limited number of folders specific to their job function and responsibilities –Create cheat sheets or desk guides to get users familiar with their new filing system

44. Content and function determines retention Does website contain information that stays the same and doesnt change or simply a repository for information kept elsewhere? Does website change often, offer information unavailable in other formats, perform transactions? (Evidence of business) The more dynamic and unique the website, the more important to retain functionality in what is captured and needs to be retained What about websites?

45. Websites continued… Have boundaries with websites: Keep only what you need to complete the record Address INTRANET sites as well Be sure to include links as necessary –Internal –External

46. What about databases? Apply same principles as websites –Content and function –Is it a repository of information held elsewhere? –Does it contain evidence of business transactions not found in another format? –Is the database dynamic with continuous changes, updates?

47. Blogs, Wikis, Twitter For social networks, or any other technology the same thing applies: Are there public records being created using these formats? Are the records being captured? Are the records being retained, managed and disposed of according to retention schedules?

48. Explore your options There are several options depending on your agency needs and resources Use your retention schedules !! Do your homework and plan strategies Plan for the future –Migration –Recopying –Remember, technology happens!

49. Contact us: recordsmanagement@secstate.wa.gov Subscribe to listserv: http://www.secstate.wa.gov/archives/RecordsManagement

50. Washington State Archives: Partners in preservation and access. www.secstate.wa.gov/archives Thank you!