1. Artificial Intelligence
Stefano Grazioli

2. Plan for the day
Critical thinking
WINIT AI

3. What Is New In Technology?

4. March 2016 - soth corea - Lee Sedol vs Deep mind’s Alphago 4-1

6. What is AI? Is an interdisciplinary science that aims at building
Based on human observation
Based on ideal rationality
Focus on reasoning
Systems that think like humans
Systems that think rationally
Focus on behavior
Systems that act like humans
Systems that act rationally
McCarthy “Intelligence is the computational part of the ability to achieve goals in the world. “

7. A.I.
Machine learning
Deep learning

8. Three types of business AI
47% Process automation (RPA)
38% Insight
16% Engagement
N = Davenport et al., HBR 2018
Cognitive = related to cognition
Cognition = the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.

9. Robotic Process Automation: what is it?

10. #1: process automation: lending example

12. 1 minute of RPA work = 15 minutes of human work RPA works 24*7 (4x)

13. What is the business case for implementing a RPA?
Bank point of view
Input data (programming)
$ Benefits
$ Costs
Valid test?
$ Risks
Input data
Output data
A.I.

14. #2: Insight eye diagnosis example

16. Costs of being wrong Correct 90 Incorrect 4 1 5
System detect no problems
System detects problems
Truth: Patient is healthy
Correct 90
Incorrect 4
Truth: Patient is sick 1 5
McCarthy “Intelligence is the computational part of the ability to achieve goals in the world. “

17. What is the business case for implementing a diagnostic system?
Hospital point of view
Input data (programming)
$ Benefits
$ Costs
Valid test?
$ Risks
Input data
Output data
A.I.

18. #2 “Insight” includes many tasks
Prediction
- Given data about t-1, find something about t
Classification
- Figure out which one among known alternatives
- Detection, Diagnosis are classification tasks.
Design
- Optimize under constraints
Autodesk generative design

19. #3: Engagement Help desk example

21. What is the business case for implementing an engagement system?
UVA point of view
Input data (programming)
$ Benefits
$ Costs
Valid test?
$ Risks
Input data
Output data
A.I.