1. FACULTY OF HUMANITIES SUPERVISOR AWARENESS TRAINING 26 May 2009 Relationship between Student and University Students as Customers Contract Terms of Contract - Express Terms - Implied Terms

2. Legal Framework Law of Contract Public Law - Judicial Review Duty of Care - Negligence/Breach of Duty of Care Some Relevant Legislation - Equality & Diversity Sex Discrimination Act Disability Discrimination Act Special Educational Needs and Disability Act (SENDA) Race Relations Act Religion or Belief Regulations Sexual Orientation Regulations Age Regulations Equality Act - Human Rights Act - Data Protection Act - Freedom of Information Act Consumer Protection Legislation applies FACULTY OF HUMANITIES SUPERVISOR AWARENESS TRAINING 26 May 2009

3. Internal Procedures Appeals and Complaints Number of formal academic appeals and complaints from PGR students in all Faculties 2005-062006-072007-08 Academic Appeals7624 Complaints 857 Failure to resolve matters internally Office of the Independent Adjudicator for Higher Education (OIA) Number of PGR students from all Faculties taking complaint to OIA 2005-062006-072007-08 056 Courts - Breach of Contract - Judicial Review - Negligence - Discrimination claims

4. Tackle student gripes head on, study urges Ridiculed student seeks redress Surrey to pay up over PhD fiasco Plagiarist student set to sue university Aston faces £100,000 High Court claim Student wins £34K payout Students win suit over poor teaching University pays out £30,000 to dissatisfied law student Students could sue over lack of support Exeter rebuked over ill- treated PhD student Lord Irvine agreed that the university did not follow its rules in dealing with Dr Fosters complaints about poor supervision

5. FACULTY OF HUMANITIES SUPERVISOR AWARENESS TRAINING 26 May 2009 Minimise the risks Manage Expectations Do what you promise Deliver in accordance with current standards Dont discriminate Take complaints/appeals seriously Keep records but remember Data Protection Act