Presentation on theme: "Partnering – to reduce the cost, while increasing the effectiveness, of communications and Our Valued Potential Client."— Presentation transcript:
Partnering – to reduce the cost, while increasing the effectiveness, of communications and Our Valued Potential Client
TELE Concepts, Inc. COP Communications Oversight Program
Mission F To deliver world-class global communications oversight and support to our valued clients, increasing the effectiveness of their communications while providing time and financial benefit.
Program Overview TELE Concepts is an established communications consulting firm that has provided support to thousands of clients since 1989. Services delivered range from sophisticated IT projects to contingency auditing to basic Account Management support. All TELE Concepts services provide benefit that exceeds investment, resulting in no-net-cost to the client Available Communications Oversight Program (COP) services include………………………………………………
1) Client Evaluation / Site Survey 2) Bottom Line Audit 3) Sales Screening 4) CSR Analysis / Translation 5) Contract Review 6) Billing Review 7) Ongoing Project Consulting Advice 8) Service Orders 9) Service Escalation 10) Management Reports
1. Client Evaluation Problem: With a myriad of contracts and service providers, documentation of facilities is often out of date and existing services dont enhance business strategies. TELE Concepts will visit clients site to create a database of equipment, facilities, provider contacts, etc. We will also gain a thorough understanding of client business practices and future goals. Only with this complete understanding can we advise and make recommendations that will benefit our clients / business partners.
2. Bottom Line Audit Problem: 85% of communications billings contain errors. Of course, errors almost always favor the service providers. TELE Concepts audits billings. Any errors that we discover are corrected and we then negotiate the maximum amount of credits and/or refunds for the client
3. Sales Screening Problem: Overzealous salespeople can waste valuable time attempting to convince you that their revolutionary solutions are needed. All solicitations can be referred to TELE Concepts as your consultant. We will review all offerings, determine their applicability / feasibility and present a summary to Client if appropriate.
4. CSR Analysis Problem: The CSR (Customer Service Record), usually provided by the local phone company, has very complicated USOC codes that represent the service charges you pay monthly. TELE Concepts translates this report and verifies that all charges are appropriate. The report is provided to the Client in an easy-to-understand spreadsheet format.
5. Contract Review Problem: Current communications costs do not always conform with original contracts and intent. TELE Concepts reviews all voice / data / cellular contracts to verify that they are appropriate to the needs of the Client. Recommendations for optimization are presented to Client and, if approved, implemented by TCIs staff.
6. Billing Review Problem: Ongoing communications billings contain errors. Invoices for any implemented TELE Concepts recommendations are analyzed monthly to ensure conformity with contractual terms and verify correct pricing. With the COP enhanced service, other invoices selected by client will also be reviewed monthly. Any errors discovered are corrected and appropriate credits/refunds are obtained for the client.
7. Ongoing Consulting Advice Problem: The ever-changing communications industry is often confusing. Clients dont always have the time or expertise to research/evaluate if new technologies would benefit them. TELE Concepts will provide basic consulting advice on any question or issue. If specific project management is requested, any fee for service will be discounted for COP clients. TELE Concepts has expertise in the following areas:
IT Project Management Business Continuance – Disaster Avoidance/Recovery Business Continuance – Disaster Avoidance/Recovery Strategic Planning/Budget Preparation Strategic Planning/Budget Preparation VoIP – Voice over Internet Protocol VoIP – Voice over Internet Protocol Frame Relay to Virtual Private Network migration Frame Relay to Virtual Private Network migration Call Center – state of the art setup and management Call Center – state of the art setup and management Equipment Specification and Procurement Equipment Specification and Procurement Videoconferencing/Teleconferencing/IM Videoconferencing/Teleconferencing/IM Telecommuting/Work-at-Home/Road Warriors Telecommuting/Work-at-Home/Road Warriors
8. Service Orders Problem: Simply dealing with communications network service providers (local phone company, long- distance, cellular, data) is very frustrating and time consuming. TELE Concepts, as your consultant, will place all new, disconnect and trouble-ticket orders. We will track the status to assure the timely resolution and implementation.
9. Service Escalation Problem: Network or equipment service problems often result in finger-pointing, frustration and time wasted. TELE Concepts will intervene with your vendors and providers – to escalate any problem and get resolution as quickly as possible. Our on-call consultant will have a database of all possible contacts pertinent to your account.
10. Management Reports Problem: Most businesses simply pay the bill without applying the data contained therein to better understand their business. TELE Concepts can provide traffic and trending reports, based on available data, as a valuable management tool. Clients benefit from a better understanding of their communications expenses.
COP Deliverables Site Survey Report0-45 days Site Survey Report0-45 days CSR Analysis/Translation0-60 days CSR Analysis/Translation0-60 days Bill AnalysesMonthly Bill AnalysesMonthly Follow up contactMonthly Follow up contactMonthly Statement of WorkQuarterly Statement of WorkQuarterly Project ManagementAs required Project ManagementAs required
Everyone Needs A COP Communications Oversight Program
Use TELE Concepts or do it yourself? Max. staff time required Max. staff time required Other skill sets needed Other skill sets needed Focus on other issues will impact results & timing Focus on other issues will impact results & timing Limited resources Limited resources Significant financial risk Significant financial risk Missed opportunities Missed opportunities Min. staff time required Min. staff time required Diverse views / skill sets Diverse views / skill sets Employee skills enhanced Employee skills enhanced Quick implementation Quick implementation Profit culture reinforced Profit culture reinforced No financial risk No financial risk Maximized results Maximized results Client Only Project Joint Project
Why were 100% successful… Intellectual Capital =
You Benefit from our: COMMITMENT COMMITMENT Our innovative, enthusiastic project teams are vested in building lasting relationships with satisfied clients EXPERIENCE All of our consultants are seasoned professionals with years of industry experience. PEACE OF MIND With our proven track record of achieving measurable results and exceeding client expectations, you will have confidence that our results are at optimum levels. COST Our services generate immediate value and have a financial benefit guarantee.
Success – For over 14 years weve demonstrated a 100% success rate with clients. We are driven to continue at the 100% level – to generate time and cost savings for each of our clients. Success – For over 14 years weve demonstrated a 100% success rate with clients. We are driven to continue at the 100% level – to generate time and cost savings for each of our clients. Risk free – all services are success based and underwritten with a financial benefit guarantee. Risk free – all services are success based and underwritten with a financial benefit guarantee. Time – your time commitment is confined to decision-making and direction-setting leaving you free to manage your core business and still reap the Time – your time commitment is confined to decision-making and direction-setting leaving you free to manage your core business and still reap the benefits of our services.
Finally…Our Guarantee TCI guarantees that the financial benefit to Client will exceed any fees paid to TCI, resulting in no-net-cost for services. Total financial benefit will include credits, refunds, bonuses and cost-saving recommendations. TCI will periodically provide Client with a comparison statement and rebate any amount of fees that exceed savings achieved.
TELE Concepts, Inc. A Communications Consulting Firm Contact Information Donald B. Ketcham, President TELE Concepts, Inc. 30 Village Court, Hazlet, NJ 07730 Phone: (732) 739-3600 or (800) 864-4999 Fax: (732) 739-1308 E-mail: email@example.com www.teleconcepts.netwww.teleconcepts.net 12/12/03 www.teleconcepts.net Thank You for your consideration and confidence