1. 1 © 2007 Avaya Inc. All rights reserved.

2. 2 Magic On Hold ® AVAYAS Only Authorized Vendor for Messages & Music On Hold

3. 3 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Total Solution: Hardware & Productions Part of the total communications solution Positions you as a provider of solutions, not just an equipment vendor Help the end user increase revenue Increase productivity Reduce costs Increase bottom line/earnings Easy to order Magic On Hold ® handles entire process, from beginning to end

4. 4 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® turns on hold time into a positive experience for the client Proven Benefits Informs, educates and motivates callers Cross sell other products and services Offers a talking newsletter Creates product awareness Distinguishes from the competition Enhances company image Reaches a captive audience Statistics 70% of all calls are placed on hold With silence on hold, 60% hang up within a minute 30% of those callers, will never call back Surveys indicate that 88% of callers prefer messages on hold to silence

5. 5 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® Productions Talented Team Professional customer service staff Professional writers Broadcast quality voice artists (English, Spanish, Portuguese) Variety of dialects In-house digital recording facility Trained technical engineers Toll free support On line customer center Easy Process One on one client consultation Easy client script worksheet for copy points Writers present draft Client revises, and approves Client selects male or female voice and music No additional fees for Spanish or Portuguese Magic On Hold records and delivers audio Custom Production SAP Code 407556224 A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end users needs. A duplicate production is an exact copy of the original custom production. Duplicate Production SAP Code 407601756

6. 6 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® Equipment and Digital Productions Messager USB (SAP Code 700427503) Features Plays audio from a standard USB flash drive Ships with a 32MB flash drive Up to 4GB flash drives supported Easily transfer files from our website No special drivers or software needed 8 and 600 ohm audio output No moving parts Easily installs on all AVAYA systems Custom Production SAP Code 407556224 A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end users needs. A duplicate production is an exact copy of the original custom production. Duplicate Production SAP Code 407601756

7. 7 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® Equipment and Digital Productions Messager MP3 (SAP Code 700378904) Features Removable flash card storage Load via USB port from Windows PC Compatible with Windows XP or later Standard 64 minute audio storage Plays standard MP3 files Stores 100s of messages 8 and 600 ohm audio output No moving parts Wall mountable Easily installs on all AVAYA systems Custom Production SAP Code 407556224 A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end users needs. A duplicate production is an exact copy of the original custom production. Duplicate Production SAP Code 407601756

8. 8 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® Equipment and Digital Productions TELink 1250i (SAP Code 700380041) Features Load audio via Internet Checks for new audio daily Built in 10/100 Ethernet jack Standard 64 minute audio storage Expandable to 68 hours Push & pull access Stores 1000s of messages 8 and 600 ohm audio output No moving parts Wall mountable Easily installs on all AVAYA systems Custom Production SAP Code 407556224 A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end users needs. A duplicate production is an exact copy of the original custom production. Duplicate Production SAP Code 407601756

9. 9 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® Equipment and Digital Productions Sonorous Model 1 (SAP Code 700345077) Features CD ROM to flash RAM audio storage Pure digital to digital MP3 audio transfer Standard 64 minute audio storage Extruded aluminum & steel construction Built in 2 watt amplifier 8 and 600 ohm audio output Wall mountable Easily installs on all AVAYA systems Custom Production SAP Code 407556224 A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end users needs. A duplicate production is an exact copy of the original custom production. Duplicate Production SAP Code 407601756

10. 10 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® Background Music & Messaging Solution MBox Media Player (SAP Code 700432305) Features Internet programmable Dual zone for overhead audio and MOH Up to 50 hours of storage 1000s of music tracks Variety of genres Static or DHCP compatible 2 line 16 character display Automatic scheduling for music updates Offering Includes Includes music playlists, one custom production for either overhead or on hold Messages, and first years music licensing. Dont lose opportunities to other background music providers that offer both speakers and music. Now Avaya can provide the end to end solution.

11. 11 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Connectivity Definity ® Music on hold feature must be programmed by vendor from the switch (see administrator manual) Connectivity to AUX port Analog station port coupler (part #406541078 required) S8XXX Series (No hardware required) Magic On Hold can also provide audio file if using CM built in MOH capability However external device frees up built in memory capacity for other applications Cost effective solution versus memory upgrade External Magic On Hold player can provide better audio quality and greater time capacity

12. 12 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Quick Links Equipment Brochures Messager USB –BrochureBrochure –ManualManual Messager MP3 –BrochureBrochure –ManualManual TELink 1250i –BrochureBrochure –ManualManual Sonorous –BrochureBrochure –ManualManual Mbox Media Player –BrochureBrochure –ManualManual Demos Voices Music Web site Visit magic-on-hold.commagic-on-hold.com

13. 13 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Magic On Hold ® Makes It Easy! Provide Magic On Hold ® equipment and a custom production Magic On Hold ® does all the work Professional consultation for effective productions based on vertical market to enhance the experience –Analyze demographics & statistics age, gender, nationality, region, income average hold time, why listeners are calling, commonly asked questions Professional staff writers and in-house recording studio Broadcast quality voice talent includes a variety of regional accents to meet your needs Music library includes a wide variety of genres and styles Technical support department (English & Spanish) Total commitment to customer service

14. 14 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Contact Us Mitchell S. Keller – Magic On Hold, President –800.584.4653, ext. 305 –mitchk@onholdbusiness.commitchk@onholdbusiness.com Janet Yundt – Avaya, CCD OEM Product Manager –908.953.7932 –jyundt@avaya.comjyundt@avaya.com Brad LaRue – Magic On Hold, Channel Manager –800.584.4653, ext. 314 –brad@onholdbusiness.combrad@onholdbusiness.com

15. 15 © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 15 © 2007 Avaya Inc. All rights reserved.