1. Overview

2. Basic Information Credit units: 3 units Lecturer: Haiying YUAN, Ph.D
Office: 5303
Phone: (office)
Office hours: Wednesday, 14:00 – 16:00 pm., or by appointment

3. Requirements Class attendance and participation Case Analysis
Interview real managers
Exam

4. Evaluation Attendance and participation 5% Assignments 10%
Case study (Group) 10%
Interviewing managers and presentations (Group) 15%
Mid-term exam 20%
Final exam 40%

5. Materials Download public mailbox: management_lixin@hotmail.com
password: bilingual2013

6. Textbook
Stephen P. Robbins, Mary Coulter Management (Global Edition), 11th edition. New Jersey: Prentice Hall.

7. Reference 管理学（第11版）（工商管理经典译丛） 作者：斯蒂芬•P•罗宾斯 玛丽•库尔特 著 译者：李原 孙健敏 黄小勇
出 版 社：中国人民大学出版社
出版时间：

8. Reference 管理学:全球化与创业视角(第13版)
Management：A Global and Entrepreneurial Perspective Thirteenth Edition
作者：（美国）海因茨·韦里克（Heinz Weihrich） （美国）马克·V·坎尼斯（Mark V.Cannice） （美国）哈罗德·孔茨（Harold Koontz） 译者：马春光
出 版 社：经济科学出版社
出版时间：2011

9. Journals, newpapers and TV program
《企业管理》
《商业评论》
《管理科学》
Newpapers
《企业经营报》
《21世纪经济报道》
TV program
上海第一财经频道
Harvard Business Review
Fortune
Business Weekly
Newpaper
The Wall Street Journal

10. Websites 世界经理人网站http://www.ceconline.com/
中国企业家网
中国经营网
哈佛商学在线
经济观察网
南方周末

11. PowerPoint Presentation by Haiying YUAN

12. L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter.
Who Are Managers?
Explain how managers differ from non-managerial employees.
Discuss how to classify managers in organizations.
Why are Managers Important?
Explain the reasons why managers are important.
Where do Managers Work?
Describe the characteristics of an organization.
Explain how the concept of an organization is changing.

13. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
What Is Management?
Define management.
Contrast efficiency and effectiveness.
Explain why efficiency and effectiveness are important to management.
What Do Managers Do?
Describe the four functions of management.
Explain Mintzberg’s managerial roles.
Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level.

14. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
What are the factors that are reshaping and redefining the manager’s job?
Discuss the changes that are impacting managers’ jobs.
Explain why customer service and innovation are important to the manager’s job.
Why Study Management?
Explain the universality of management concept.
Discuss why an understanding of management is important even if you don’t plan to be a manager.
Describe the rewards and challenges of being a manager.

15. Who Are Managers? Manager
Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.

16. Managers at different levels

17. Classifying Managers First-line Managers Middle Managers Top Managers
Are at the lowest level of management and manage the work of non-managerial employees.
Middle Managers
Manage the work of first-line managers.
Top Managers
Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.

18. Managerial Levels
Exhibit 1.1

19. A Manager’s Dilemma
Allyson Koteski – manager of the Toys R Us store in Annapolis, Maryland
Challenge – Attracting and keeping talented managers
Suppose that you were in charge of recruiting for a large retail chain and wanted to get college graduates to consider store management as a career option.
What would you do?

21. Why are Managers Important?
Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times.
Managerial skills and abilities are critical in getting things done.
The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty.