1. Deputy Executive Director/ Project Manager
CHALLENGE OF INCORPORATING CAPACITY BUILDING MEASURES INTO BUSINESS PLANNING
ELISABETA POCI
Deputy Executive Director/ Project Manager
SHUKALB
Vienna, 18 May, 2017

2. WHY BUDGET FOR STAFF CAPACITY DEVELOPMENT?
Business Planning is driven by performance improvement:
Increase Collection Efficiency
Reduce NRW
Improve Energy Efficiency
At the heart of all of this:
The Human Component

3. WHY IS CAPACITY BUILDING IGNORED?
Lack of appreciation of the importance of training at the management level.
Not always easy to be noticed investment.
Lack of a vision in developing and retaining a prepared workforce.
Political interference in hiring practices at water utilities.
Lack of recognition for the importance of this work – protection of public health and the environment.

4. TIME FOR INSTITUTIONALIZED CAPACITY BUILDING
The process by which training becomes mandatory by an institution as part of fulfilling a requirement (regulatory, compliance)
Number of training hours/year/employee
% of annual O&M spent on training

5. BENEFITS OF CAPACITY BUILDING
Helps with staff retention – motivates people making them more committed to their job.
Brings efficiencies in utilizing internal know-how and expertise instead of external expertise (usually very expensive).
Improves utility's performance.
Attracts great employees – today’s generation wants more than just a paycheck.

6. ROLE OF WATER ASSOCIATIONS; ADVOCATING A CULTURE OF CAPACITY BUILDING
Central Government
Local Government
Utilities

8. THANK YOU