1. Communication
Effective Communication Skills; the key to make and unmake an individual

2. What is communication?
Communication is the process of transferring information and or conveying messages to a person, a group of people or even organizations using interpersonal skills through verbal messages, non-verbal signals as well as written words.
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3. Demonstrating the act of communication
Security Man
Parent
Arrived Madam
Thank You Sir
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4. 18/01/2019
What is communication
It requires being able to express your ideas and views clearly, confidently and concisely in speech, tailoring your content and style to the audience and promoting free-flowing communication.
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5. Effective communication
Communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. Effective communication is also a two-way street.
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6. Effective communication
It’s not only how you convey a message so that it is received and understood by someone in exactly the way you intended, it’s also how you listen to gain the full meaning of what’s being said and to make the other person feel heard and understood.
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7. Effective communication
More than just the words you use, effective communication combines a set of skills including nonverbal communication, engaged listening, managing stress in the moment, the ability to communicate assertively, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with.
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8. Effective communication
It is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.
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9. Skills needed for an effective communication
Identify the Right Medium; know what form of communication to use.
Listening; involves paying close attention to what the other person is saying, asking clarifying questions, and rephrasing what the person says to ensure understanding.
Nonverbal Communication; A relaxed, open stance (arms open, legs relaxed), and a friendly tone will make you appear approachable, and will encourage others to speak openly with you.
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10. Skills needed for an effective communication
Clarity and Concision; convey your message in as few words as possible and say what you want clearly and directly, whether you're speaking to someone in person, on the phone, or via
Friendliness; friendly tone, a personal question, or simply a smile
Confidence; confidence ensures your co-workers that you believe in and will follow through with what you are saying
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11. Skills needed for an effective communication
Open-Mindedness; be open to listening to and understanding the other person's point of view, rather than simply getting your message across.
Respect; simple actions like using a person's name, making eye contact, and actively listening when a person speaks will make the person feel appreciated. On the phone, avoid distractions and stay focused on the conversation
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12. Skills needed for an effective communication
Feedback; look for ways to provide employees with constructive feedback, be it through , phone calls, or weekly status updates. Giving feedback involves giving praise as well
Empathy; it is important for you to understand and respect their point of view
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13. Attracting audience to accept your message
Identify the root cause of the problem.
Observe the listening more and speaking less.
Have empathy
Analyse and tackle the issue confidently with facts not arguments.
Provide constructive solution to problem identified.
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