1. Student Satisfaction: Undergraduate Spring 2010
May 20, 2010
Dr. E. Perry Deess, Director
Institutional Research and Planning

2. Undergraduate Student Sample (n = 1347)
24 % response rate

3. Undergraduate Student Satisfaction 2010 Importance and Satisfaction (percentage)
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

4. Undergraduate Student Satisfaction Overall Satisfaction Trend
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

5. Undergraduate Student Satisfaction Comparison with 2009
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

6. Personal security and safety on campus Undergraduate Students Four Year Trend

7. Relevance of coursework to career development Undergraduate Students Four Year Trend

8. Overall quality of instruction Undergraduate Students Four Year Trend

9. Quality of academic advisement Undergraduate Students Four Year Trend

10. Quality of campus life Undergraduate Students Four Year Trend

11. Billing and fee payment policies and procedures Undergraduate Students Four Year Trend

12. General condition of buildings and grounds Undergraduate Students Four Year Trend

13. Availability of Parking Undergraduate Students Four Year Trend

14. Undergraduate Student Satisfaction Academics