Presentation on theme: "Resident Rights: a training for facility staff"— Presentation transcript:
1 Resident Rights: a training for facility staff Long Term Care Ombudsman ProgramBoulder County Aging Services
2 Introduction/Icebreaker For facility staff:What Department do you work in?-Administration -Nursing-Business Office -Dietary-Activities -Social Services-Housekeeping -Maintenance-Laundry -OtherLTCO:How long have you been an Ombudsman?
3 Group ATrue False1. The bookkeeper may open personal mail if a resident is in thehospital for an extended period of time.2. Residents should be protected from information that wouldupset them.3. A Nursing Home can set times for waking up and going to bedthat all residents must follow.4. It is necessary to obtain consent from the “responsible party”before allowing a resident to leave the facility for a visit.
4 Difficult Transitions If you moved into a Nursing Home, what would you miss the most? Aging often involves loss:- loss of loved ones- loss of possessions- loss of independence/healthEach person will experience loss differently:- Isolation- Anger- GriefStaff can ease this transition through:- respect- compassion/understanding of situation- awareness of loss process
5 Group BTrue False5. A resident can be restricted from smoking if their health is indanger because of it.6. A resident can be forced to comply with proper hygiene.7. Residents may complain if they are served broccoli repeatedlyfor dinner.8. A resident must go to at least some activities.
6 Importance of Individuality/Possessions What 3 things would you take with you if you moved into a Nursing Home?Offer only a small slice of what someone had beforeShould ALWAYS be respected as personal propertyMay be only connection to pastProvide opportunities to get to know residentPersonal Expressions
7 Group C 9. The staff may go through drawers and belongings without True False9. The staff may go through drawers and belongings withoutpermission if they suspect a person has spoiled food ormissing items from other residents.10. A Nursing Home cannot be held responsible for personalpossessions such as wedding rings.11. A resident may be asked to leave if he/she can’t get alongwith staff or other residents.12. Residents can only use their money for necessities, such asclothing, toiletries, and other personal items.
8 “Personal Needs Money and Control” If you had only $50 personal needs money each month, what would you spend it on?Covers everything: clothing, shoes,lotion, outings, and goodies (to name a few!)NH should provide free or affordable outingsRestrictions cannot be imposed based on health, behaviors, etc.
9 Group DTrue False13. A resident does not need to be included in decisions if they have a Power of Attorney.14. If a resident is upset, sending them to their room for a “time out” is acceptable.15. A family member can have medication withheld from aresident if they feel the medication is no longer needed.16. A place should be made available for a resident to spendprivate time with a member of the opposite or same sex.
10 How would you want to be treated? This is a home. Not homelike, not homey, but home.Remember- freedom should be afforded to every individual. Think of your own home. Does someone tell you:- What to eat?- What to wear?- When to go to bed?- How to spend your money?Cultural, ethnic and religious differences need to be appreciated.Remember- Regardless of how residents may treat you, your response needs to be the same: - Dignity- Respect- FreedomThis can be hard. But being aware of this struggle and preparing ways to provide this is essential!
11 Residents Should Never Lose Their Rights! The right to be:Fully InformedThe right to:ComplainParticipate in One’s Own CarePrivacy and ConfidentialityRights during:Transfer and DischargeVisitsDignity, Respect & FreedomMake Independent Choices