1. Objective 1.03
Integrate personal growth and change into your career development.
Adaptability and flexibility when initiating response to change.

2. Characteristics of feedback
a. Positive/Constructive
1) Private
2) Addresses behavior
3) Specific
4) Prompt
5) Positive
6) Suggests actions to
solve the problem
b. Negative/Destructive
1) Public
2) Addresses personal characteristics
3) General
4) Delayed
5) Negative – not
constructive or
helpful
6) No solutions offered

3. 2. Understand the importance of feedback/constructive criticism – criticism that is presented in a way that can help a person learn & grow
a. Prevents costly
mistakes/accidents
b. Provides
opportunity for
improving work
performance
3. Summarize routes of feedback/ constructive criticism.
a. Oral/verbal
b. Written
performance
evaluations
c. Visual

4. What would be considered “destructive criticism?”
Examples????

5. 4. Summarize steps to provide constructive feedback.
b. Sandwich
technique
1) Compliment
2) Criticism
3) Compliment
a. Tact – the ability
to say and do
things in a way
that will not
offend another
person

6. Differentiate between positive and negative response to feedback.
b. Negative
1) Defensiveness –
putting up an
emotional guard
against negative
opinion
2) Denial
3) Emotional display
a. Positive
1) Make sure that
you understand
the feedback.
2) Identify the
solution(s)
3) Take action.