1. Integra Global Solutions
Corporate Profile

2. At a glance…
Founded in 2004
Clients across US, UK, Canada, Australia and Europe
Offices located in Pittsburgh(US), London(UK), Coimbatore(India)
PCI compliance certified (by security standards council)
Registered under data protection act (information commissioner office, UK)
Member of Pennsylvania chamber of commerce
Approved by ministry of communication & information technology (STPI, India)
300+ multi skilled professionals across 3 offices

3. Services we offer… Accounting and bookkeeping
Call center and outsourced customer support (24/7)
Website design, development and consultancy
Internet marketing (social media, SEO, pay per click)
Software and apps development (PHP, Java, .NET, iOS, Android)
Virtual assistants (tasks performed as per client need)
Data entry and web research

4. Accounting and bookkeeping…
Daily income/expense entries
Bank and credit card reconciliations
Profit/loss, balance sheet and other custom reports
Accounts payable
Accounts receivable
XBRL processing
Payroll processing
Tax preparation
Credit control (follow-up for payments)

5. Call center/customer support (24/7)
Phone, and Live chat support
Pre-sales and post-sales customer support
Technical Support (help desk, remote assistance)
Handle shipment and billing enquiries
Handle customer complaints
Psychology trained customer care agents
24/7/365 service

6. Website development & consultancy
Simple 1 to 10 page professional websites
E-commerce websites (Opencart, Magento, Prestashop, Volusion)
Content management websites (Word Press, Drupal, Joomla)
Responsive websites
Blog websites
Directory type websites, classified type websites
Websites with custom functionality
Mobile websites
Logo and graphic design (brochure, flyer, stationery etc.)

7. Internet marketing (SEO, Social, PPC)
Social media marketing (Facebook, Twitter, LinkedIn, Google+ etc.)
Content writing (Blog, website, press release etc.)
Search engine optimization
Pay per click marketing and management (Google AdWords)
Create videos and publish (YouTube, Vimeo etc.)
Reputation management
marketing

8. Software and apps development
PHP, .NET, Java development
iOS and Android apps development
MySQL, MS SQL, Oracle database systems
E-Commerce software development (Opencart, Magento, Volusion, Prestashop)
Content management systems (Joomla, Wordpress, MS SharePoint)
Google AppEngine, Amazon webservices, Microsoft Azure
Cloud and online software
Custom built software applications

9. Virtual assistants
Available to work 24/7 (day shift, night shift, weekends)
Virtual assistants for custom tasks (specific to your company needs)
Multi skilled experts with industry certifications
University degree, excellent language and experience
Expertise at using variety of software
Admin support and real estate virtual assistants
SEO and marketing assistants
Processing executives and data entry virtual assistants
Bookkeeping virtual assistants
Customer care virtual assistants

10. Data entry and web research
Custom (and trainable) data entry tasks
Data entry of printed and handwritten material
Product upload to Amazon, eBay, e-commerce stores
Data entry of e-books
Medical billing data entry
Insurance claims processing
OCR conversion
Accounts payables and receivables entry
Website maintenance and web research
Image (pictures) cropping and enhancements

11. World class professionals
100% University graduates (guarantees high quality)
Flexible staff with can-do attitude
Professional, courteous with excellent telephone manners
Fluency in English (neutral accent)
Available to work 24/7
Available to start in a very short notice
You can hire dedicated staff for your company (Who knows your process very well)

12. Quality management Regular training to ensure high quality service
Quality metrics set for every project
Employee bonus/rewards set against achieving quality metrics
Regular quality checks ensures high levels of service accuracy
Mandatory peer reviews and feedback processes
Random checks and balances to maintain high quality levels
Customer satisfaction surveys conducted
Feedback analysed and new benchmarks set

13. Data security compliance
Payment card industry (PCI) data security standard approved
PCI certified for handling and processing credit card information
Data security standards approved by security standards council
HIPAA compliant for handling confidential health and medical records
Approved by ministry of communication & information technology (STPI, India)
STPI approval number: 5798-Nov 2007
Registered under data protection act with UK information commissioner
UK data protection registration number: Z (since 2009)

14. Our offices Pittsburgh, Pennsylvania Elstree, London
Coimbatore, Tamilnadu
USA UK
India

15. Data security measures
Biometric fingerprint access
24/7 security guards
CCTV monitoring (365 days)

16. Welcome to our office, India

17. More pictures... USA Office India office Meeting rooms
Integra Directors
India office
Highly secure

18. What you get from Integra
World class service (which you always craved for)
Extraordinary flexibility (to accommodate your unique needs)
Experience exceptionally proactive, can do attitude & delivery
Diverse set of services (you need not look elsewhere)
Competitive pricing (affordable even for SME’s)
100% transparent pricing model (no surprises)
Round the clock support (through offices in US, UK, Canada, Australia, India)
Guaranteed service quality

19. Operational Excellence
Our value proposition
Dramatic Cost
Savings
Operational Excellence
Productivity &
Speed to Market
- 24x7 operations
- Higher productivity per hour
- 100% University educated staff
- Cost savings of 50% - 70%
- Eliminate fixed costs and overhead
- Ongoing savings
- Process improvement
- International team
- Commitment to quality
Years management experience
- Stringent security
- Assured business continuity
Profitability =
Operational
Risk
Quality/
efficiency
Optimized
Solution + +

20. Our purpose of existence is to ‘increase’ the profitability of our clients.

21. Contact information
USA UK
India
101, Bradford road
Suite #200
Pittsburgh
Pennsylvania
15090
USA
Phone:
Kiln house
15-17 High street
Elstree, London
Hertfordshire
WD6 3BY UK
Phone:
Web:
Kanapathy towers,
Sathy road,
Ganapathy
Coimbatore
641006
India
Phone: