1. 0845 Analysis
I have only very recently taken over responsibility for the 0845 number and whilst questions were asked of Derrick some months ago, we have only now been able to analyse the information available to us, which I think you may find interesting.

2. This slide shows the variance in the number of telephone calls received on the 0845 numbers

3. 2005 text New Website (Granit) Annual Total 3384 January 7 February 22
March 26
April 45
New Website (Granit)
May
465
June
267
July
323
August
342
September
477
October
424
November
547
December
439
Annual Total
3384
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4. 2006 Annual Total 24505 January 537 February 948 March 1620 April 2670
May
3750
June
3260
July
2390
August
2160
September
2170
October
1790
November
2200
December
1010
Annual Total
24505

5. 2008 Annual Total 9159 January 650 February 764 March 835 April 1080
May
1100
June
1000
July
1030
August
514
September
707
October
738
November
464
December
277
Annual Total
9159

6. Granit advised of moving website
2010
January
193
February
256
March
549
April
831
May
721
June
656
July
483
Granit advised of moving website
August
389
September
398
October
304
November
231
New Website (Kick)
December 81
Annual Total
5092

7. Kick advised of moving website
2014
January 70
February 62
March
130
April
170
May
204
June
150
July
118
August 71
September
132
October
120
Kick advised of moving website
November 65
December 52
Annual Total
1344

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