1. Improved Processes, Improved Profitability
Voice Documentation for Healthcare

2. Common challenges in healthcare practices
Description of voice documentation
How voice documentation addresses industry challenges

3. Working with Insurers Common patient admittance process
Patient requests a visit or treatment
You call their insurance provider to pre-authorize and verify eligibility
You deliver service and charge the patient as prescribed
You submit a claim to the insurer
30+ days later you receive payment

4. Working with Insurers When the process breaks down
Sometimes the insurer does not properly track the authorization
When this occurs, they delay, reduce or deny payment of claims
Why does this breakdown occur?
Communication with insurers can be inconsistent or difficult due to organizational size and call center complexity

5. Patient Service Matters
Your practice depends on patients
Healthcare options are multiplying
Costs are rising
You need to maintain your patient base
Service and comfort drive patient behavior
How can you control service?
Develop good processes for patient interactions
Train your staff and monitor their performance
Work with good affiliates that promote great patient service

6. Voice Documentation
Technology that creates digital media documents from business telephone calls
Centrally stores voice documents in secure network appliance
Provides the ability to organize, retrieve, comment upon and share voice documents

7. How This Works Your staff calls an insurer for pre-authorization
The insurer later reduces or denies your claim so you retrieve the voice document and highlight the authorization
You share the voice document with the claims manager kindly requesting full payment

8. Other Uses Use voice documentation to review and train on processes
Patient scheduling
New patient administration
Communications with labs, imaging centers, hospitals
Insurance communications
Confirm scheduling and other communications with affiliates such as imaging centers, etc.

9. A Solution by Design
Talkument uses patent-pending Portable Voice Document (PVD) technology
PVD technology promotes collaboration through its highlighting, commenting and sharing features
Voice documents never leave the appliance…access is granted via encrypted file streaming
Access is permissions-based using role definitions and voice document categorization
Talkument promotes patient care through information transfer while being fully HIPAA compliant!

10. Review
Healthcare practices deal with payment and service level challenges due to miscommunication
Voice documentation provides a way to resolve these challenges efficiently
Talkument offers compliant, easy to use voice documentation