1. Funeral Office Procedures
Funeral Administrator
Unit AD4

2. Learning Outcomes: The learner is able to:
Assist a client to complete the correct application form to claim a DWP benefit
Receive and handle charitable donations, cash and cheques
Confirm arrangements
Arrange the printing and publishing of service sheets, death announcements and obituary notices
Receive and record floral tributes

3. Benefits
The new Bereavement Support Payment was introduced 6th April 2017
Previously there was:
Bereavement Allowance
Bereavement Payment
Widowed Parent’s Allowance
There is also:
Funeral Payment from the social fund which remains unchanged

4. Benefits - Bereavement Support Payment
The claimant could be eligible if their husband, wife or civil partner either
Paid NI contributions for at least 25 weeks or
died because of an accident at work or a disease caused by work
When they died they must have been under state pension age

5. Benefits - Bereavement Support Payment
There is a larger first payment followed by up to 18 monthly payments.
The amount depends on your circumstances:
Children under 20 in full-time education
First Payment £3,500
Monthly payment £350
No children under 20 in full time education
First payment £2,500
Monthly payment £100

6. Benefits - Bereavement Support Payment
Must claim within 3 months of the death to get full payment
Claim on form BSP1 (downloadable) and take to local jobcentre or post to:
Bereavement Support Payment  Mail Handling Site A  Wolverhampton  WV98 2BS 
Bereavement Service helpline Telephone:  

7. Funeral Payment Claim on Form SF200 or by phone
How will shortfall in funeral costs be paid?
Any Insurance policies will be taken into account
Maximum of £700 towards Funeral Director’s fees

8. Funeral Payment Claimant must be in receipt of other benefits
Circumstances of applicant NOT deceased
(although the form includes questions about the estate of the deceased)
Financial status of the deceased does not contribute to eligibility
Other relatives may be asked to contribute

9. Describe the key elements of each of the benefits
Learning Outcome 1: Assist a client to complete the correct application form to claim a DWP benefit
Evidence required:
Describe the key elements of each of the benefits
Identify the qualifying criteria for each benefit
Identify Government Department responsible for payment of the benefit

10. Newspaper Notice (Death Announcement)
Finding the right newspaper or trade journal
Deadlines and Editions
Layout
Information to be given
Checking the copy
Confirming the price
Online edition

11. Service Sheets Layout and Design Content Hymn words
Checking with client & clergy
Printer’s deadline
Checking copy before final print run

12. Funeral Stationary Attendance Cards 8/8 previous Previous Next
                                                                                                                                                                                                                                                                                                                        
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13. Funeral Stationary Announcement Cards 8/8 previous Previous Next
                                                                                                                                                                                                                                                                                                                        
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14. Funeral Stationary Thank You Cards 8/8 previous Previous Next
                                                                                                                                                                                                                                                                                                                        
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15. Funeral Stationary Bookmarks 8/8 4/4 previous Previous Next
                                                                                                                                                                                                                                                                                                                        
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16. Funeral Stationary Memorial Cards 8/8 previous Previous Next
                                                                                                                                                                                                                                                                                                                        
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17. Donations Multiple charities Online donations Cash donations
Cheque donations
Funeral directors donation accounts
Collating and forwarding to charities
Acknowledgements to families

18. Cash Handling Paid funeral accounts Petty cash
Cash payments for disbursements
Charitable donations
Banking procedures

19. Floral Tribute Recording
Date and time
Deceased's name
Florist
Name on card
Description of tribute
e.g. tied bunch of red roses, white 36” cross etc

20. Apply company procedure for handling donations
Learning Outcome 2: Receive and handle charitable donations, cash and cheques
Evidence required:
Apply company procedure for handling donations
Follow Company banking procedures
Handle and count cash, record cash payments and receipts, record receipt of cheques
Follow procedures for payments by credit/debit cards

21. Learning Outcome 3: Confirm arrangements
Evidence required:
Prepare and send letters of confirmation to clients
Prepare and send letters of confirmation to ministers/celebrants

22. Learning Outcome 4: Arrange the printing and publishing of service sheets, death announcements and obituary notices
Evidence required:
Use directories and other information sources to locate newspapers and periodicals
Prepare copy for newspapers and publishers
Prepare announcements and service sheets for clients

23. Learning Outcome 5: Receive and record floral tributes
Evidence required:
Check name on card to identify those for the coffin
Keep tributes separate from other families
List tributes in a legible way as per your company procedure

24. Any questions?