1. 24/7 IT Service Desk
Quick Reference Guide
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Use extension 1111 if urgent
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Intranet
Step 1: Click Service Desk on the intranet or go to
Step 2: You will be presented with the homepage depicted below. From here, using the menu on the left or the icons on the page, you can:
Find out more about a current Major IT Incident
Create an IT request or report an IT incident
Create a Property request or report a fault
View the status of any of your open requests/incidents
View the status of your previous resolved requests/incidents
Search for any of your requests/incidents
Step 3: If you are making a request which requires approval, you will need to complete an approval form, which you can find at approvalspot.place
A detailed User Guide is available on the intranet at guidespot.place