1. Quantitative Research
Facility Management Business in Bulgaria
Presentation • September 2018
Quantitative Research

2. of the Research Quantitative Research May - July 2018
Type of the extract - method of response
Effective n=30
Online questionnaire
All members of BGFMA as well as non-members
Sofia

3. Main profile of the respondents
You are:? (%)
What is your position in the company/organization that you represent? (%)

4. Distribution by type of buildings
What is the average area (in sqm), for which your company/organization provides FM services? (Average in sqm)
How many buildings do you manage with contracts for FM services as per the type of building listed below? (Average)
Residential building
27 050,00
Industrial building/s
7 650,00
Office building/s
,30
Logistics
13 242,86
Commercial building/s
25 250,00
Other type of building
19 000,00

5. FM Business Development Assessment
How do you evaluate the FM business development in the past few years? (%)
86,7%

6. Degree of importance of the FM services
What is the importance of the following aspects in providing various FM services depending on the companies ? (%)

7. Services
What are the three most wanted FM services in the last 1-2 years? (%)

8. Provided services
What are the FM services provided by your company? (%)

9. Management of the services
What is relevant for your company/organization in terms of the following FM services? (%)

10. Ratio between preventative/reactive activity
What is your personal observation as to what is the ratio between preventative activity/maintenance and reactive activity used by the FM companies? Please use percentages.
Average in %:
Reactive activity
48%
Preventative activity
52%

11. Expected changes in the demand
What will be the demand for the following FM services in the next few years? (%)

12. Obstacles with implementing the activity
What are the most essential obstacles, difficulties, with implementing your activities?
Main results derived from the respondents:
Finding qualified staff
Bad legislative framework for the service
Lack of training standards
Changes by the contracting entities
Unfair competition

13. Applied standards
There are various standards – International. European, National, company, etc. What standards does your company/organization apply in the FM industry? (%)
Type of standard:
Standards approved by International tenants; system of internal corporate standards, Confidential, Internal procedures; ISO; Company standards
EN 15221; ISO
9001; BSS EN ; The Translated by BGFMA; GEFMA 730, Bulgarian National regulations; Land Management Law.
DIN; ISO 9001, ISO 14001, ISO50001, World Trade Centers Association - Certificate for Service Standard and Quality, ISO

14. Interaction with customers
Have you had any early terminations of contracts with companies? (%)
How often do you collect feedback from your customers? (%)
56,7%

15. Contracting period and charges
At what time of the building construction do you sign contracts for FM services? ( %)
What is the average contracting period for your company/organization? (%)
56,7%

16. Recognition and membership in BGFMA
Do you recognize BGFMA’s activity and the services provided by the Association? (%)