1. Connect, Commit, Communicate
Presented by Barbara McLaughlin, CFC
Vice President IPC

2. “the single biggest problem in communication
is the illusion it has taken place”
George Bernard Shaw

5. it’s my turn
it’s my turn

7. How Do You Influence Someone’s Behavior?

8. You can’t listen effectively and talk or text at the same time.
Connect
You can’t listen effectively and talk or text at the same time.

9. Stop
Look
Listen

11. How do we ?

14. Analyze and Learn

15. Learn
Experience
Apply
Process
Repeat

16. Listen
Empathize
Ask
Paraphrase
Summarize

17. Step 1
Step 2
Step 3

18. Step Back
Step 2
Step 3

19. Step UP
Step 3
Step 1

20. Step OUT
Step 1
Step 2

22. Take Aways Saying the right thing at the right time is seldom easy.
It takes practice and thoughtfulness and kindness!
You can improve all your relationships and make your work (as well as home) environment a more relaxing, pleasant place to be, even with the most difficult people.
Try practicing some of these techniques with your family and friends. Then try to absorb this into your everyday habits.
Remember “if at first you don’t succeed, try try again!”
Take Aways

23. Thank You ! Barbara McLaughlin, CFC VP – SS IPC Cell – 617 784 1844
Office – –