1. Working with processes
or how to gather all skills around the same campfire
Moving In, Moving Up, and Moving On, 20th August 2009, Bologna

2. Stockholm University Library
Main library and 11 branch libraries
Ca 1,7 million visits per year
Ca 2,4 million vols printed material
7 200 e-journals
e-books
Over academics and students
Staff 140
Over 40% of the staff will retire 2006 – 2016

3. Why focus on processes? Limited resources – increase efficiency
Focus on what creates value for users
Transfer skills and pass on knowledge
Support decision making

4. What are processes? The organization is managed vertically
The activities run and create value for users in processes or work flows

5. Processes run through different departments and groups

6. How?
Process team
Mapping
Measuring
Follow up

7. What process assessment has meant for competence development
Skills and knowledge become visible
Those with a lot of experience get an opportunity to show off their work
New staff learns and contributes by questioning and challenging the routines
Easier to see what knowledge is important to pass on

8. What process assessment has meant for the staff
Different tasks are seen as a part of a whole
Power to the people: you can influence your work
People themselves become visible
New roles
Passing on knowledge, learning by participating
Readiness for change
….and expectations

9. What process assessment has meant for the library
Quality assessment of everyday work
Collaborative culture in the organization
Services more transparent
Challenge to the organization
Readiness for change
….and expectations

10. Thank you for your attention! anne.jarvinen@sub.su.se