1. Rubicon Q&A
May 9th, 2017

2. Rubicon on one page Rubicon will align process, organization and IT-systems
Establish a “self service” process for managing weighing
Centralized service center organization
New systems and increased digitalization
Nordic Contract-to-invoice Manager
Viktoria
National service center organizations
Weighing products in and out (asphalt, stone and recycled materials) is resource intensive
Rubicon will establish a common Nordic process with self-service check-in / check-out
The driver loads/un-loads the product with or without support from NCC personnel
Support provided remote over phone from the service center (if required)
Order to cash customer support will be centralized to national service center organizations (in one or several locations)
The service center becomes a single point of contact for asking questions, placing orders or receiving remote support when weighing in/out
Centralized master data management to improve control of data entries (e.g. contracts)
Two new standard systems will replace the old custom built Focus system
Information about product, pricing opening hours etc. be available through digital channels
Electronic packing slips ed to customer instead of using paper receipts (which are costly)
Standardized master data structures (e.g. products)
Higher productivity and benefits of scale
Standardized service levels (e.g. better opening hours)
Better control of data (e.g. pricing and contracting)
Less vulnerability in system and organization

3. What is Rubicon?
Business Area Industry has initiated a project to see how to best replace the contract, order, weighing and invoicing system Focus, which is outdated.
The ambition is to replace Focus with a new standard-systems and at the same time use this opportunity for establishing a Nordic common way of working.
A pre-study has been performed and Business Area Industry has formed a team to qualify the design of the new system and common ways of working.
Additional information will be provided as the work progresses.
The new system solution will be piloted in Sweden during 2017, followed by Denmark then Finland and Norway 2018/2019.

4. What is the schedule?
What does the time plan look like, and when can I anticipate change where I work?
The pilot has been launched in Sweden in 2017 and roll-out will be finalized in Q1/2018.
Denmark will start the roll-out in autumn 2018 then Finland and Norway will follow in 2018/2019.
Parallel with the roll-out a Nordic Service Center organization will be established country by country.

5. Is Rubicon affecting to jobs?
A decision has been taken to build a Nordic Service Center organization. The organization will be a support function under BA Industry and provide service mainly to the divisions Stone and Asphalt
Naturally one aspect of Rubicon will be to establish the most effective ways of performing work. How this will effect specific parts of the current organization, is too soon to say. Further analysis and work must be done.
Required union dialogues have been held in all the Nordic countries regarding the change of the organization.

6. Why?
A common Nordic organization will make it possible to have common processes and provide similar service to our customers. The centralized service organization with robust IT-system makes us more efficient. The change of IT-system is also part of our digitalization journey where we introduce enhanced self-service for drivers. The service center organization will make NCC more competitive as a result of increased efficiency.

7. What will happen to me? To whom do I talk if I have questions?
It’s best to talk with your immediate managers. She/he will get the information continuously about Rubicon and will also be involved to the coming change in the organization. Please notice that due to the complexity of Rubicon, all the questions can’t be answered immediately. But there will be continuous information about the project and its steps during the project.
How will this affect my current role?
We have a structured process in NCC to handle this kind of changes in the organization, we follow strictly country procedures and we are committed to doing our best to find a good solution for all individuals affected. You can trust that your immediate manager as well as HR and union representatives will get more information once the project goes further.
When will I get information about what will happen to me?
This information will be offered soonest without any delay to all individuals affected by the project once the plans are finalized. At the moment we can’t provide the information, since detailed plans are not yet in place.

8. What will be the effect on the work?
How will work be affected?
Both the ways of working and IT systems will be changed. There will be education about the new set-up and there will be also super-users who can help with the questions related to the new system.
What will be the new ways of working?
The new ways of working will include that we work in structured and aligned way including products, price lists, customers and contracts same way across Nordic countries.
How about the new IT solution?
The new IT solution is piloted right now and has been working fine. The new IT system is going to include two programs, Viktoria for weighting and Microsoft Dynamics for the economic following and invoicing process. Viktoria will be connected first to Focus. Dynamics will be piloted in separate pieces later this year and after that it will be connected with Viktoria.

9. How this will affect to the business?
What is the plan?
The pilot has been launched in Sweden in 2017 and roll-out will be finalized in Q1/2018.
Denmark will start the roll-out in autumn 2018 then Finland and Norway will follow in 2018/2019.
How will this affect our customers?
The customers are going to be contacted by the Service Center instead of local sites. Centralizing allows us to offer better opening times for the customers. They will also see the availability of our offering in our sites via new digital channels.