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ARINC Innovative Airport Solutions

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1 ARINC Innovative Airport Solutions
Michael Kunze Regional Sales & Channel Director Central & Eastern Europe

2 Agenda Introduction to ARINC ARINC’s common use system vMUSE
ARINC Airport Solutions

3 ARINC – the company Established 1929 in the US to provide communications for the aviation industry ARINC is owned by the Carlyle Group Some 3,300 employees worldwide Headquarters in Annapolis, Airport Systems Offices in Annapolis und Tulsa Ongoing high growth over the past years – Over $1.1bn Annual Turnover

4 ARINC Regional Presence
ARINC continues to build its regional presence Main office for EMEA in London and for APD in Singapore In-country Partner and Agent Network in Central & Eastern Europe Managed and supported through the EMEA HQ London Regional offices in Munich, for DACH Sales & Support Regional Office in Dubai for Middle East Additional 50 offices around the globe, just recently 2 offices in India EMEA headquarters London, UK Dubai, UAE Munich, Germany Munich, Germany

5 Business areas ARINC is a quality aviation industry supplier for:
Airport Common Use Technology (MUSE, CUSS,...) Airport Systems and Airport System Integration Airport Security Systems, & Border Control Connectivity (APIS) Air/Ground Communications (Datalink, Inflight Voice&Data, Satcom) Ground/Ground Communications (IP, DSL, Type A, Type B) Global IT Support and Maintenance

6 ARINC‘s market position and Capabilities
For some time the airport systems market in Europe was dominated by a single supplier ARINC has positioned itself clearly as an alternative, by differentiating in Excellent service delivery Satisfied customers Superior and stable technologies Fixed firm prices – no surprises Wide experience with migration of existing systems ARINC‘s presence in the market has delivered real, tangible benefits to the industry in general

7 ARINC “Firsts” FIRST ‘CUTE’ System on Win 2003 / XP platform
FIRST MUSELink VSAT solution FIRST provider to offer a bar-code printing option FIRST totally wireless airport FIRST totally portable CUTE FIRST operational CUSS installation FIRST Multi-host CUSS installation FIRST Global Internet VPN Solution provider to the aviation industry FIRST live CUPPS installation in Las Vegas

8 Outstanding customer satisfaction
“FMG was pleased to choose ARINC to deliver this common-use project, and ARINC’s professionalism during the installation proves we were right in our decision.” ‘We have found the MUSE platform totally reliable and invite any airport colleagues choosing a common use supplier to contact us to discuss’ ‘We are happy for ARINC to use LHR as a reference site and would invite any of our airline colleagues to contact us directly for further information’ ‘As a supplier ARINC is regarded by the users at Manchester as a truly world class organisation’ Of course, I work for ARINC, I would say positive things about us, but I would like to share a few of our customers’ views with you. These are only a selection – we would be happy to provide contact details for all of our customers – we are confident they will give you a more than positive response. ARINC is very keen of course to add the Airports in Romania and other Airports In Central and Eastern Europe to this proud list...

9 The World integrator of airport IT solutions
ARINC has the most experience as trusted systems integrator of airport IT solutions and has been involved in some of the world’s most visible projects Incheon International Airport Harbin International Airport, China JFK International Airport Toronto International Airport San Francisco International Airport Sky Harbor Phoenix Dallas Dubai International Airport T3 Cairo International Airport T3 Doha International Airport

10 the most modern CUTE solution
vMUSE the most modern CUTE solution

11 vMUSE : state of the art...but...field proven and reliable
What is vMUSE? A browser based platform of shared resources based on Windows® XP and Windows Server 2003® on the server side Modern IT infrastructure that allows airlines and handlers to access their own hosts and applications from any location in the airport Offers a common printer device access layer Other users can have access to other airport applications (e.g. FIDS, Intranet) New airlines can be added quickly with ease Enhances the airports IT infrastructure service offering MUSE currently supports 85 airports, 270 airlines on 40,000 shared devices vMUSE : state of the art...but...field proven and reliable

12 ARINC vMUSE – the most modern CUTE Platform
The new ARINC vMUSE™ Passenger check-in platform, which reduces costs to customers, will enable more airport terminals of all sizes worldwide to adopt common use platform operations Full CUPPS compliancy and support Complete Installation, Integration, Support, Maintenance & Training in a total solution package vMUSE comes in Standard, Advanced and Enterprise options vMUSE Express option for small airports requires workstations only – does not require a core server Virtual Disc Technology to save on additional Rack space and reduce the number of Servers required Will run on Windows XP & Vista Supports native applications No need for Bespoke Printers or special stock of Boarding Pass Paper Supports 2D Barcodes for Mobile Check-in Lower Development and support costs for customers Collects valuable data on bags for airline and airport operations Supports Portable Check-in solutions and credit card payments Page 12 12

13 Scalable Solution – Why is vMUSE the right CUTE platform in Romania?
51-unlimited vMUSE Full featured system Full server system Onsite gateways & routers All support options available vMUSE Broadband Slimmed down core room (2 servers only) Onsite gateways & routers OR via ARINC gateway farm in Tulsa vMUSE Express Non server based solution (TE’s installed on workstations) Optional available as portable solution Internet VPN connection to ARINC gateway farm in Tulsa Remote support only 11-50 1-10 Number of workstations

14 User Screen

15 System diagram

16 A Variety of ARINC Services Provided in an ASP Model
ARINC Hosting Center (London) Internet VPN BagMatch vMUSE Express AviCheck vMUSE LocalCheck Baglink Gateways Airlines’ DCS AviNet Easy Check

17 * Replaced existing supplier
MUSE references * Replaced existing supplier EMEA Americas Asia Manchester * Birmingham * Nuremberg Moscow (SVO) Malta London Heathrow * London Stansted Faro Funchal Porto Santo Cardiff Southampton Munich T2 Lagos Dubai Edinburgh * Münster/Osnabrück * Zagreb Bratislava Paphos Norwich Cork East Midlands Linz Oslo/Rygge Shannon* Belfast Ufa Cairo Punta del Gada San Francisco Las Vegas White Plains Allentown New York JFK T1 Montego Bay Bermuda Dallas Washington Dulles Baltimore Mesa Vancouver * Montreal Dorval * Calgary Barbados Ottawa Santo Domingo Wichita Indianapolis Kingston Phoenix Puerto Plata Halifax Portland Quebec Detroit Guadalajara Busan Fiji Fukuoka Guam Gimpo Hiroshima Hong Kong* Incheon Seoul Kobe City Air Terminal Kagoshima Komatsu Macau Male Manila Melbourne * Nadi Nagasaki Nagoya and Nagoya Chubu Namba City Air Terminal Niigata Niokolo Koba Okinawa Osaka Phnom Penh Saigon Sendai Siem Reap Sapporo Seoul Incheon and Seoul Kimpo Tokyo Haneda and TokyoNarita Perth Singapore* Vietnam If I had shown you this slide in 1995, it would have been empty. ARINC’s first MUSE site was San Francisco, opened in 1995 – it’s first airport in the EAME region was Manchester, opened in 1998. As you can see, we now have some 50 airport sites worldwide and more are being added. This gives you an insight into ARINC’s regional development strategy. We find a key reference site, such as Manchester and using this almost as a ‘shop window’, we develop further business on the strength of this success. To support ARINC’s growing customer base in the region, we opened our office near LGW in 1999. We will follow the same strategy for the Middle East.

18 Installation / Project
Typical project setup Assignment of project manager / project kick-off meeting onsite Procurement of required peripheral hardware in Europe Procurement of server hardware in US Staging and pre-configuration of server systems in US Shipping all components onsite Installation of server components onsite Preparation of client image Testing Joined rollout of workstations together with technicians from the airport Acceptance testing Project kick-off meeting Server Hardware arrived Cut over Client Hardware All equipment onsite Core installation complete Client installation complete Documentation complete, Handover Issue purchase orders Core System configured

19 Flexible Ongoing Operational Support Solutions
ARINC is flexible in its approach to service delivery and can offer various different support solutions. Maintenance & Support usually include: First level onsite response to failures, resolution maintenance, preventive maintenance, equipment repairs including Help Desk Solution Second level repair service Local & Remote Site Administration Service Firmware & system software updates Backup & housekeeping activities Support with airline host addressing Co-ordinating maintenance, update and change control activities for the site 3rd level support for iMUSE system Available 24x7 Regular scheduled maintenance and systems support activities Centralised airline software updates of ARINC certified TEs Deployment of iMUSE software updates and fixes Investigation into iMUSE software discrepancies Configuration management support Document updates and technical bulletins Emergency intervention for failures of iMUSE software In any cases the customer will always have access to the 3rd level support of ARINC

20 ARINC Airport Solutions Page 20 20

21 ARINC Airport – Total Airport Solution Concept
ARINC’s Integrated Airport Passenger Handling Airport Operations Hosted Solutions EasyCheck (CLF) ExpressDrop (Common Bag Drop) Contract/Billing Hosted BRS Hosted L-DCS Internet check-in Local WebCheck (Web Check-In for Local-DCS) GateFlow (Gate& Resource Mgmt) Baggage Handling BagMatch (BRS) BagLink (BSM Messaging) SelfServ (CUSS) Local CUSS (CUSS app for Local-DCS) AirVue (FIDS) CUPPS Local-DCS (CKI, WAB & Boarding) InfoHub (Message Broker) vMUSE(CUTE) AODB (Central Operational DB) Security VeriPax Connectivity E-Borders & APIS Msg AviNet Airport AviNet Private IP AviNet Messaging

22 ARINC Baggage Handling
BagMatch™ – ARINC’s BagMatch System uses Radio Frequency Identification of baggage tags to track baggage and quickly locate and return lost bags – a big passenger issue. The system also matches every bag with a flying passenger – a big security issue! Why? - Enhanced baggage tracking brings tighter security BagLink™ – ARINC's BagLink enables baggage sorting systems to properly direct baggage to aircraft without delay. BagLink's sophisticated communications server collects baggage-routing messages from multiple airline hosts and distributes the messages to sortation and other airport systems for further processing. BagLink provides the interface between any connected host system and the airport's baggage sortation system and baggage reconciliation system—regardless of which baggage reconciliation system you currently use. Why? - Baggage Handlers know where each bag is located – down to the position and container on board and aircraft – bags can be found quickly for unloading Page 22 22

23 BagMatch – How is it Implemented ?
This could be a typical deployment for BagMatch Describe the diagram “….the comprehensive solution to your multi-faceted baggage processing challenges”

24 BagLink – modern BSM Supply Solution
Provides the virtual bridge between Airline Hosts and automated Baggage Systems Store and forward of Baggage Messages 32-bit Windows Server with Oracle or SQL Database Scaleable architecture : Single or Multiple server configuration

25 SelfServ – ARINC CUSS Solution
CUSS is win-win solution Passengers Save time Add convenience Airlines Save costs of dedicated kiosks Lower costs of operation Optimise employee time Handling Agents Opportunity to drive down personnel costs Can offer better services to their customer airlines Airports Better use of limited floor space Improve competitiveness Increase flexibility of operations

26 Current CUSS Reference List
EMEA Americas Asia Birmingham Manchester Humberside Nottingham / East Midlands Oslo Zagreb Moscow Sheremetyevo Cairo FlyBe (various locations) Vancouver Las Vegas*** Dallas Fort Worth Toronto Westchester Halifax Calgary Edmonton Victoria Pittsburgh Detroit Montreal Keowna Regina Hamilton Jamaica Quebec Newfoundland White Plains Narita Tokyo Haneda Osaka Nagoya Chubu Kansai Gimpo Singapore

27 Bag Drop CLF – ExpressDrop
Solution for easy bag drop management Talks to different hosts via common GUI Facilitates implementation of shared bag drop counters, although passengers handled in different host systems

28 Avinet Airport / Common Airline Host Connectivity
Cost efficient gateway-to-host connection MUSE and WAN from a single source Service Level Guarantee Can also be used at non-MUSE airports Supports legacy protocols via IP conversion Supports IP migration of airline hosts Back office connection Fixed monthly charges No volume and no setup charges The concept came about…. For the majority of our European MUSE sites we will be partnering with BT to deliver the WAN (Wide Area Network) component; however we will be using the best telco provider in any other area that we will implement MUSE Link And to see how the whole concept of MUSE Link will work...

29 Messaging Solutions

30 AviNet – Community of Interest
Network Partners CAA/FAA VANCO, BT, AT&T, Sprint, MCI, Infonet etc. AFTN/FAA National Weather Service ARINC Aviation Service Communications Companies Centers Airline Industry Credit Card Functions Companies ACARS Car Rental Companies Airline Host Systems SPEC 2000 SITA Airline Settlement SENEAM Bank COCESNA Hotels/Motels Freight ARINC Information Forwarders (Database) Services Port Brokers UATP DCIES/ TeleCheck TICKETS Suppliers/ Vendors U.K. Meteorological Office AVICOM CAMS/API (Japanese ACARS) (U.S. Customs)

31 ARINC Type B Network - MQ Message Cluster
London Frankfurt San Francisco Washington Bangkok Singapore ARINC’s unique cluster architecture for Air Transport messaging is currently centred on the United States, interconnecting our 4 data centres in Chicago, Livermore, New York and Washington. Now that these locations are connected on high speed optical links there is no need for us to retain Chicago and both New York and Chicago for resilience and performance optimisation within the US. ARINC are therefore re-engineering the message cluster to offer even high levels of service and performance globally. Phase 1 of the migration involves closing one of the US cluster sites and replacing that with a new cluster location in London. Locating part of the cluster core in London will improve responsiveness for European messaging origination and destination. Phase 2 will build further on this by extending the cluster to Frankfurt to provide increased resilience. Phases 1 and 2 should be complete by October and December 2004 respectively. Phase 3 which is scheduled for mid 2005 will see the message cluster globalised to include Singapore, further optimising performance and resiliency across all regions and for the first time bringing ARINC air transport message switching in to the Asia Pacific region

32 ARINC typically saves customers 30%
on current costs

33 Various client options
Avinet Web Mail Outlook POP3/SMTP Xmail Client Xgate Avinet Connector AviNet WebMail enables your users to access their AviNet Mail messages using any standard Web browser. The common look and feel WebMail environment extends the usability of AviNet Mail to users that may not otherwise readily have access to your operational messages. For example an flight operations manager on a business trip could simply pop into to an Internet Café and access business critical between meetings or use an Airport WiFi Hot Spot; enabling you to be more responsive and service both internal and external customers more efficiently, improving employee satisfaction and customer retention. When using public devices such as Internet Cafés it is not possible to determine what browser you will be using. AviNet Web Mail is browser independent giving you a wide range of access options. As people get more comfortable with the Internet and more experienced they tend to find other browser options; rather than the standard Microsoft Internet Explorer. They may be looking for greater functionality, want to stop annoying ads or pop-ups but whatever the reason AviNet WebMail does not limit their choice. This flexibility also enables access from not only any browser, but also from any device equipped with a Web browser from any location, be that a Wifi equipped LAP Top or PDA, and any suitable GPRS enabled device. And because your users are working in a familiar environment they are more effective. WebMail is accessed from ARINC’s secure server using the Secure Socket Layer protocol (SSL), which encrypts your messages using an 128bit key protects them from being read as they cross the Internet. Just address your messages “DD.TYPEB=IATA CODE ADNS.MAIL” to get to any type B address. Just as with our SMTP support both and type B messaging from one place simplifies your business operations. This establishes a single point of presence for all your business communications making business much more manageable for your users. The service includes storage for all of your operational messages. As standard ARINC provides 25MB of data storage is for each mailbox; however, you can purchases more space and make ARINC a central repository for all your company’s critical messages. AviNet WebMail service is delivered over very high speed Internet connections ensuring that access speed is limited only by your internet connection. ARINC can deliver your type B messages to web enabled cell phones or pagers. Access your mail after hours from home, the road, etc..

34 Summary Technology – state-of-the-art and tried-&-tested
Product Suite – comprehensive Quality Solutions – 99.98% global availability Service Assurance – total care over contract lifetime Customer Base – global, extensive, diverse and highly satisfied

35 Michael Kunze – ARINC EMEA
Thank you very much ! Mulţumesc Спасибо вам спасибо ! Michael Kunze – ARINC EMEA Regional Sales Director Central & Eastern Europe Mobile +44 (0)

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