1. Updating Open Ticket

2. From the home page, pull down the drop down next to “GET SUPPORT”
Updating Open Ticket
From the home page, pull down the drop down next to “GET SUPPORT”

3. Click on the case number to be updated
Updating Open Ticket
Click on the case number to be updated

4. Updating Open Ticket
Click on
CASE FEED
Update the case here
Click

5. To upload files, click on the attachment icon and upload the files
Updating Open Ticket
To upload files, click on the attachment icon and upload the files

6. Thank You