1. Clare Oliver & Stella Davis
WELCOME
Clare Oliver & Stella Davis

2. Building 6 racing cars…. Please split yourselves into 6 groups
The task is to complete all the cars including the stickers
Your target time is 12 minutes

3. The aim of the task The aim of the task was to build all the cars
There was no part in the description which said you had to stay in your 6 teams
Once one team had finished there was nothing to stop you helping other teams
Why do you feel we acted in this way?

4. A possible solution
Maybe it was because as a team you are used to working in “clusters” rather than seeing yourselves working for one organisation.
PCT
Child Health Centre
Hospital
Health Visitors
Speech & Language therapy
Continence service
Equipment hire
Etc.

5. Continued.
Although many of you have separate office locations and differing jobs you all work for the same organisation
You all have the same goal – to help patients
The PCT would like employees to view themselves as working for the whole organisation and not just a cluster within it

6. Recap on skills
At the beginning of these workshops and throughout you have demonstrated the skills of an effective and efficient administration team
The skills you feel are paramount to being successful in your roles include:

7. Superadministrator!
Excellent communication skills – verbal and non verbal
Excellent organisational skills
Excellent timekeeping
Continuous improvement in job and oneself
Good IT skills
Able to cope with pressure
Flexibility to adjust to varying timescales/targets
To use experience and knowledge to suggest ideas to improve the department & organisation

8. Challenges facing
Patient centred

9. Challenges facing
“If there is no impact on the patient – it shouldn’t be happening”

10. Challenges facing Cost Improvement Initiative
£2million this year to claw back.
All service leads asked to look at processes to reduce spending. e.g.

11. Challenges facing
Solution focussed
“Think different; Work different”

12. Solution focussed
HOW CAN SOMETHING THAT IS NOT WORKING BE MADE TO WORK?
Restructuring has taken place 
New teams working together – role
Raising the issues so they can be dealt with
Telling the right people
Review and challenge  Ideas

13. Coffee Break

14. Bespoke workshop This morning we have: Reminded you of your skills
Outlined the challenges
Put the two together and what do you get…?

15. Practical solutions
In groups or independently please think about these questions and ideas to take to John Such and Christian Jenner this afternoon.
We will reconvene at to share questions and compile a list to take forward.
Rare opportunity to do this.

16. Questions
What ideas do you have for saving money/time/resources? How will you put this into practice?
“If there is no impact on the patient then the job shouldn’t be happening” What tasks would you challenge/review? Would you stop doing that job or do it in a different way?
Where do other people need your support to be effective for the organisation? How will you offer this?
What do you do that could be shared with other teams? How can this be done?
What makes it difficult for you to be effective and efficient in your role? What solutions would you suggest?

17. Questions
Implement on line travel/training claims etc saves copies/signatures etc. SAVING
Mandatory training – e learning SAVE TRAVEL
Increase in house training – trainers travel
Consolidate training
PDP – motivating and consistent
Sharing spare resources – people
Sharing best practice – opportunity for communication “what works” Admin forum agenda clear agenda/goals/focus- clearly productive highlight inconsistencies eg system 1 training
Meetings: Costing and frequency
Productivity/solutions/changes as a result of meetings
Time to do actions agreed
Location/ phone conferencing (travel time/cost)
s “Tool not a chore” sharing improvements minimise accounts
Quick resolution of equipment supply – lack of support services – threat to security of information. 12 – 18 months wait query contract with service supplier
Patient information – need access to universal system System 1
Non attendance - reminders
Diary – use of IT update diaries – culture to use IT to be efficient (lone working) Adimin can book appointments
Larger teams need “office manager” based in office – seeing whole picture
Ratio of admin support and needs of area – review/ monitor How is this done?
Achievable work for WHOLE team builds motivation/ reduces absence
What to do with good ideas?

18. Guest Speakers John Such 20 minutes - presentation
20 minutes - specific questions about the content of presentation
Christian Jenner
15 minutes - open forum for any questions

19. Meeting the future

20. What next? Opportunities to work at college 1st Friday Assessor visits
Thoughts from this morning