1. Transitioning into a “One Stop Shop” Student Services Center
This is a TEMPLATE and can be changed. Template is simply a starting guide to include the Fall Conference’s color scheme and logo.
Presented by:
George Yanchak
Tanya McMillian

2. The Campus Runaround

3. Accessing the Mountaineer Hub
Conveniently located at a PRT stop
Centralized location for our three
Morgantown locations
Health Sciences Campus
Evansdale Campus
Downtown Campus

4. Opening the Hub Committee Formed Visited One Stop Shops
Design and Layout
Director of Hub hired 1 November
Moved to Hub 16 November
Home offices also moved on the same day

5. The Home Offices Who Do We Represent?
Student Financial Support & Services
Financial Aid
Student Accounts
Undergraduate Scholarships
Student Employment
Registrar
Revenue Services

6. Staffing the Hub Who is in the Pool What are the Responsibilities
Current Home Office employees
Open hiring
What are the Responsibilities
Separated by Home Office
Cross Trained

7. Staffing the Hub Opening Day Currently Staffing Responsibilities
Hire 3 Customer Service Leads
Hire 6 Customer Service Representatives
Responsibilities
Walk in Students
Answer Phone Calls
Return s
Interim
Home offices see their students until trained
Hire and Train
Director
2 Assistant Directors
9 Student Service Associates
5 Student Service Representatives
1 Administrative Assistant
Responsibilities – even more

8. What we do….
Assist students and their families in understanding cost, payment, and finance options
Financial Aid and Financial Literacy
FAFSA filing assistance
Student Account Review
Take payments
Student Employment/Work Study Questions
Assist with Transcripts and Diplomas
Assist students in navigating university systems
(STAR, DegreeWorks, Payments, Registration etc.)
Assist home office with processing

9. TRAINING….
Classroom – 3 weeks Shadowing – 2 weeks Reverse Shadowing – until comfortable NASFAA Credentials Federal Regulations State Policy University Policy Home Office Procedures Other University Partners Just in Time Training

10. Johns Hopkins SAIS Student Services Center “One Stop Shop”
Washington, DC

11. 3 Campuses | 1 Mission
Nanjing, China
Washington, DC
Bologna, Italy

12. The Johns Hopkins university school of advanced international studies
A Global Presence, an International Perspective For 75 years, students have come to the Johns Hopkins University School of Advanced International Studies (SAIS) to build their professional networks, learn from renowned faculty, train with policy practitioners, and gain hands-on work experience. 19 Master of Arts Programs & Concentrations combined Master of Arts in Global Policy Master of Arts in Global Risk Master of Arts in International Affairs Master of Arts in International Economics and Finance Master of International Public Policy Master of Arts in International Studies HNC Certificates (Hopkins Nanjing China) Diploma in International Studies (Bologna, Italy) Doctor of Philosophy
Approximately students
Washington, DC [ ]
Bologna, Italy [200]
Nanjing, China [100]
The Johns Hopkins university
school of advanced international studies

13. Shop Staff
DIRECTOR
SPECIALIST
STUDENT WORKERS
SPECIALIST (vacant)

14. Administrative Services
Who We Serve
Registration
Financial Aid
Student Accounts
Student Health Insurance
Student Life
Veterans Affairs
Public Notary Services
General Information
Prospective Students
Current Students
Alumni
Faculty
Staff
Background Investigators
General Inquiries

15. Training & Association Affiliations
Departmental Cross-training
Customer Service
Emotional Intelligence
Team-building
Mindfulness & Stress Management
Communication Skills
Enhancing Change for Success
Diversity and Inclusion
NASFAA
National Association of Student Financial Aid Administrators
NACUBO
National Association of College and University Business Officers
DEDCMD ASFAA, INC.
Delaware|DC|Maryland Association of Student Financial Aid Administrators
NASPA
National Association of Student Personnel Administrators

16. Visitor Management System

17. The Advantages of a “One Stop Shop” for Student Services
SOURCE: Eduventures inc. [

19. A – HA MOMENTS
SHOULD’VE, COULD’VE, WOULD’VE
CHALLENGES
BENEFITS

20. Questions?