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Chapter 2 Focusing on Interpersonal and Group Communication
Business Communication, 14e Lehman and DuFrene
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Behavioral Theories Impact Communication
Chapter 2 Behavioral Theories Impact Communication Maslow’s Hierarchy of Needs Stroking Johari Window McGregor’s Theory X and Y Hersey and Blanchard’s Situational Leadership Model Addition of Hersey and Blanchard’s model on msp. Chapter 2, p. 6. Detailed discussion on subsequent slide.
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McGregor’s Management Styles
Chapter 2 McGregor’s Management Styles Theory X Theory Y Workers inherently dislike work Talent is narrowly distributed among only a few Workers will do as little work as they are required to do Workers like challenging work Talent is widely distributed throughout the workforce Workers can be motivated to work independently
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Hersey & Blanchard’s Situational Leadership Model
Chapter 2 Hersey & Blanchard’s Situational Leadership Model Directive behavior Detailed rules and instructions and close monitoring Supportive behavior Listening, communicating, recognizing, and encouraging NEW, chapter 2, msp. 6 Leadership style must be appropriate for the follower and the task to be performed.
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Chapter 2 Trust Leads to Reciprocal Sharing Depicted in Expanded Open Area in Johari Window
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Nonverbal Communication Conveys Added Meaning
Chapter 2 Nonverbal Communication Conveys Added Meaning Metacommunication Not expressed in words but accompanies a verbal message Visual All types of body movements (gestures, eye contact, and facial expressions) Attire and grooming Vocal Tone and projection
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Understanding Nonverbal Messages
Chapter 2 Understanding Nonverbal Messages Extend the meaning of the message and sender’s background and motives Vary between people and cultures May be intentional or unintentional May contradict and receive more attention than the verbal message Can be beneficial or harmful NEW, Chapter 2, msp. 8-9
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Bad Listening Habits Faking attention Allowing disruptions
Chapter 2 Bad Listening Habits Faking attention Allowing disruptions Overlistening Stereotyping Dismissing subjects as uninteresting Failure to observe nonverbal aids New, Msp. Chapter 2, p
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Effective Listeners . . . Minimize distractions
Chapter 2 Minimize distractions Get in touch with the speaker Use knowledge of the speaker to advantage Indicate their active involvement Do not interrupt unnecessarily Ask reflective questions Send probing prompts to the speaker Use lag time wisely
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Characteristics of Effective Teams
Chapter 2 Characteristics of Effective Teams Common goals Role perception Longevity Size Status Group norms Leadership
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Team Roles Negative Positive Isolate Dominator Free rider Detractor
Chapter 2 Team Roles Negative Positive Isolate Dominator Free rider Detractor Digressor Airhead Socializer Facilitator Harmonizer Record keeper Reporter Leader
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Stages of Team Development
Chapter 2 Stages of Team Development Productivity Performing Reaching the optimal performance level Norming Developing strategies and activities that promote goal achievement Storming Dealing with conflict, personalities, goals, and ideas NEW, msp and could pull from Project 1 of the Team Handbook. A graphic approach would be better – later. Forming Getting acquainted with each other and the task
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Team Behaviors Commitment Cooperation Communication Contribution
Chapter 2 Team Behaviors Commitment Cooperation Communication Contribution
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Face-to-Face Meetings
Chapter 2 Face-to-Face Meetings Advantages Limitations Pose logistical issues of time, place, and schedules May be dominated by overly vocal, quick-to-speak, and high status members Provide rich, nonverbal cues Are preferred when dealing with sensitive issues Are beneficial for establishing group rapport and relationships
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Electronic Meetings Advantages Limitations
Chapter 2 Electronic Meetings Advantages Limitations Facilitate geographically dispersed groups Speed up meeting follow-up activities Place all participants on a more even level Cannot replace face-to-face contact for certain type meetings Can make consensus harder to reach Are dependent on participants having excellent keyboarding skills
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Suggestions for Effective Meetings
Chapter 2 Suggestions for Effective Meetings Limit meeting length and frequency Make satisfactory arrangements Distribute the agenda well in advance Encourage participation Maintain order Manage conflict and seek consensus Prepare thorough minutes
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