1. Name :-Oriya Surabhi
Roll no:-32
PPT Topic:-Consumer Protection ACT

3. History lok shabha passed on 9th December,1986
Rajya shabha passed on 10th December,1986
Assented by the president of india on 24th December,1986
Published in the gazette of india on 26th December,1986.

4. Who is consumer ???
Consumer refers to any individuals or households that use goods & services.
Consumer is someone who acquires goods & services for direct use from production.

5. Who is not consumer ??? Who obtains goods for re-sell.
Who uses the goods without the approval of the buyer.
Who obtain goods , hires or avails of any services without consideration.

6. Consumer law
It shows the relationship between individuals consumers & businesses that sell goods & services.
It express promise that product or service is of acceptable quality or standards.
It refers to measures adopted for the protection of consumers from unethical malpractices by providers.

7. Consumer protection act
The consumer protection act-1986 was enacted for better protection of the interest of consumer.
The provision of the act came into force with effect from april-1887.
It imposes strict liabilities on manufacturer in case of supply of defective goods by him & service providers.

8. Reasons for enacting the act
Collective bargaining.
Multiple laws.
Hurdles in litigation.
Remedy.

9. Objectives
Heard
Safety
Edu.
Redressal
Info.
Choose

10. Better quality of living by improving quality of product & services.
To provide venue for redress.
To protect consumer from abuse.
Protection Against rights
Protection against marketing strategy
To protection against unfair trade practices

11. Needs
Social Responsibilities: Duty of producers to provide right quality & quantity.
Increasing awareness: So many association & organization Who are making efforts to build consumer awareness
Satisfaction: Producer should take every step to serve
The interest of consumer.
Survival & growth: With the expansion of business it is obvious that to produce standard qualitative goods
Trustship: With the effective use of the resources , consumer should also get their benifit

13. Rights Safety Information Choice Heard Redressal Consumer education
Basic needs
environment

14. Responsibility
Must be quality-conscious : Must show ISO & ISI mark
Cautious consumer : Don’t have a such faith which lead to get loss
Insist bill: For the proof consumer have to take bill or cash memo
Must exercise their rights: Select product accordance with his own preference.
Filling complaint : File complaint against any type of minor loss

15. Filing complaint Under what circumstances complaints can be filed ???
If goods are given defective by traders & manufacturers.
Within what period the complaint can be filed ???
Within 3 months of purchase.
If some testing of goods is required then within 5 months.

16. Where complaint can be filed ?
District forum
Appointment:
President(By State govt.)
2 members (1-female , 1-male)
Complaint can be filed within 30 days
Powers:
Removal of defect Replacement of goods
Return price Compansation
Limit:
Till 20,00,000

17. State Forum- Appointment : Meeting : 2 Meeting in one year Limit :
President-By state Govt.
Minister Incharge chairman
High court judge
Minister of civil Department
2 Member(1-Male & 1-Female)
Meeting :
2 Meeting in one year
Limit :
20,00,000 To 1,00,00,000

18. National Forum- Appointment: Meeting: Limit:
President-By Supreme Court Judge
4 Members(1-Female & 1-Male)
5 years of appointment
Meeting:
1 Meeting in year
Limit:
Above 1,00,00,000

19. Central consumer protection counsil(U/S-3)
150 members
Chairman
Minister in charge of department
Vice Chairman
Minister of state
8 Members
5 Member
3 Member
Parliament
From Lok-shabha
From Rajya shabha
Commissioner
Castes & Tribes
Secretary of civil supplies
Member secretary to the central council
20 Representatives
-10 Member
Concern with Consumer Interest
Women
Farmer , Trade , Industries

20. Meeting:
1 meeting in one year
Object :
Against marketing of hazardous goods & services
Against unfair trade practices
Against competitive price
Redressed against unfair activities

21. State Consumer Protection Counsil
Constitution :
Form by State govt.
Composition :
State minister in charge of consumer affairs as chairman & member nominated by state govt.
Meeting :
2 in every year
Objects :
promote & protect consumers rights within state

22. District Consumer Protection Council
Members:
A)The collector of the district who shall be the chairman
B)Such number of other official or non official members the SG.
Objects :
Promote & protect consumers rights within Disrtict
Meeting :
At least twice in year

23. Reliefs for consumer Removal of defected goods Replacements of goods
Refund the price
Compensation of loss or injury suffered
Stopping sale of hazardous goods

24. Cases: Kanta Bhakta, Mumbai V/s A Jeweller in Dadar, Mumbai
Pravinchandra Ved, Mumbai V/s State Bank of India, Mumbai