Presentation on theme: "Authored by Russell Melvin (Ver 97"— Presentation transcript:
1 Authored by Russell Melvin (Ver 97 Authored by Russell Melvin (Ver 97.3P) 26-Jul-1997 Modified by Lt Colonel Fred Blundell TX-129 Fort Worth Senior Squadron For Local Training Rev Jar-2014
2 This Training Slide Show is a project undertaken by Lt Colonel Fred Blundell of the TX-129 Fort Worth Senior Squadron, Fort Worth, TX for local use to assist those CAP Members interested in advancing their skills. The information contained herein is for CAP Member’s personal use and is not intended to replace or be a substitute for any of the CAP National Training Programs. Users should review the presentation’s Revision Number at the end of each file name to ensure that they have the most current publication.
3 Human Resource Management Crew Resource ManagementRisk ManagementError Management
4 What You Can ExpectWorking together to promote SAFETY and EFFICIENCY in C.A.P. Mission Operations.You will be given the tools and yard markers for effective TEAM COORDINATIONApply these skills to the day to day C.A.P. operations and specific mission tasks.
5 What HRM Is Safety Leadership Effective Communications Effective ListeningSetting the tone
6 What HRM Is Not About getting along About being nice (-) AggressivenessAutomaticOPTIONAL!!!
7 Crew Resource Management Whether you are working with just one other member or a large group on a project, mission or duty assignment, team coordination and cooperation is the key to successful and safe task completion.CRM MUST BE YOUR CORNERSTONE
8 Four Basic Concepts of CRM COMMUNICATIONSTEAM BUILDINGWORKLOAD MANAGEMENTTECHNICAL PROFICIENCY
9 Communications Brief all mission personnel thoroughly Clearly communicate decisions about operations of the mission.Explicitly encourage participationSeek information and direction from others when neededAssert with the appropriate level of persistence to maintain a safe operationCritique yourself and other mission members when appropriate.
10 Team BuildingInvolve the entire mission personnel in the decision-making process whenever appropriate or possibleUse appropriate techniques to manage interpersonal and operational conflictsAdapt to mission member interpersonal differencesMonitor and cope effectively with operational stress remembering that everyone reacts to stress differently
11 Workload Management Distribute tasks to maximize efficiency Prioritize task for effective accomplishmentManage time for accomplishing tasksMonitor and analyze all relevant operational factors to maintain situational awareness
12 Technical Proficiency Strictly adhere to FAR’s, CAP REG’s, and Standard Operating ProceduresContinually maintain mission skill to the highest degree possibleBy continual education in various mission skills upgrade your qualificationsDemonstrate a high degree of professionalism in mission assignments in which you are qualified for
13 Crew Coordination Guidelines Test AssumptionsAsk the right questionsClearly state your plan or intentionsPractice active listeningFly the airplane (pilots)Establish priorities
14 Crew Coordination Guidelines (Continued) Monitor Fellow CrewmembersDelegate TasksMaintain Situational AwarenessDo not accept “KILLER” NORMSDoubts? Share with all Crew MembersBe Assertive
15 Crew Effectiveness Matters Overall technical proficiencyBRIEFING and COMMUNICATIONLEADERSHIP and TEAMWORKSituational awarenessDecision makingCrew self-evaluationAUTOMATION and TECHNOLOGY
16 Overall Technical Proficiency Set a professional example.Adhere to Standard Operating Procedures, FAR’s, CAP Reg.’s, Safety Policies and good judgment practices.Demonstrate high level mission skills.Be adept at normal and abnormal procedures.Maintain a thorough working knowledge of your specific mission task assignment.
17 Briefing and Communication Set an open tone.Fully brief operational and safety issues.Explicitly encourage participation.All are obligated to seek and give information.State how, if necessary, SOP deviations will be handled.
18 Leadership and Teamwork Balance authority and assertiveness.Promote continual dialogue.Adapt to the personalities of others.Use all available resources.Must share doubts with others.
19 Situational Awareness Monitor developments ( fuel, supplies or other resources, weather, fatigue, personality conflicts, etc...)Anticipate require actions.Ask the right questions.Test assumptions, confirm understanding.Monitor workload distribution .Report fatigue, stress and overload in self and others.
20 Decision Making Obtain all pertinent information All key mission members state recommendations gathered by surveysBetter idea suggested? DON’T ABANDON YOURS!Clearly State plan or intentions.Fly the Airplane FIRST! (for pilots)Establish BOTTOM LINES.Resolve conflicts and doubts quickly
21 Self-Evaluation Debrief key events from every phase of the mission. Continually discuss successes and mistakes.Ask “How could we have done it better?”Discuss what is right and not who is WRONG.
22 Team Management Style Module RELATIONSHPNURTURING(-)GullibleSubmissivePassiveASSERTIVE(+)HelpfulSupportiveUnderstanding(Combines the positiveaspects of all styles)A LEARNED SKILL(+)ConfidentDecisiveAmbitious(-)WithdrawnNit-PickingRigid(+)CalmAnalyticalCautious(-) Arrogant, Controlling, AbrasiveAUTONOMOUSAGGRESSIVETASK
23 Desired Outcome Enhanced safety Cooperative teamwork. Mission effectivenessA genuine feeling of: increased self esteem, functional team spiritand improved personal communication skills
27 The Big Picture of Risk Management PrinciplesResponsibilitiesCauses of riskBottom lineBenefits
28 The Principles of Risk Integrate into planning Accept no unnecessary riskMake risk decision at the proper levelAccept risks if benefits outweigh costsDefine the risk factor
29 Define the Risk Factor within the Mission Merely a hazard?More of a risk?Is the risk factor controllable by Risk Management?What is you “Bottom Line Risk Decision”?Is it risk management or risk gambling?
30 Who is RESPONSIBLE for what? CAP, the Corporate OrganizationUnit CommandersUnit StaffIndividual Members
31 CAP - The CorporationUltimately responsible for the actions of it’s membership, the Civil Air Patrol as a Corporation must continually assess the level of RISK that the Membership in general and the Corporation as a whole is exposed to.The Corporation must take decisive and appropriate actions to limit the hazards associated with Risk
32 Commander Responsibilities Overall unit risk levelSelect or weigh the optimum risk factor from available optionsAccept / reject risk based on input, sensibility and greatest benefit to all
33 Staff Responsibilities Assist commander by continually evaluating risk factorsAdvise the commander when you observe deviations in acceptable risk levelsImplement approved risk control programsDevelop new risk management controls that are effective, benefit safety and the well being of the membership
34 Individual Member Responsibilities Understand, accept and implement mandated risk management guidelines and controlsMaintain constant awareness of acceptable risk levels and when they are exceededWhen ever the risk level exceeds the safety level act decisively to eliminate the risk.
35 Causes of Excessive Risk Factors COMPLEXITY of TASKINGAccelerated mission tasksExceeding human and asset resource limitationsLimited or inadequate training in new technologiesPhysiological and psychological human factors
36 What Should Be YOUR Bottom Line First and foremost... SafetyNever accept… “killer norms”As an individual member you are empowered to stop any event should there be a risk to the wellbeing of the membership… practice risk management
37 Risk Management Benefits OVERALL SAFETY ENHANCEMENTFewer mishapsPreservation of lives and assetsOPERATIONAL BENEFITSEnhances trainingImprove mission effectivenessImproved moraleLower associated liability costs
38 Error ManagementWe are all just human and therefore we all make errorsEffectively managing our errors is the key to successful resolution
39 RESISTANCE Those things available to us yet we tend to resist ChecklistsFlight manualOperations manualCap regulations, 60-1, 55-1Briefings, weather, fatigueOther mission personnel inputTrainingStandard operating procedures
40 RESOLVE What You Bring With You ExperienceCommon senseAttitudeAssertivenessDisciplineDefined skillsThe ability to challengeBarriers
41 Barriers Setting a negative tone Ego Fatigue Health Emotional health StressGenderReputation
42 THE FUNNEL OF DEATH ERRORS RESISTANCE RESOLVE YOUR CONSEQUENCES BOTTOM LINERESOLVECONSEQUENCESTHE FUNNEL OF DEATH
43 HRM is something we can all live with yet can not live without
44 Many ThanksThe following individuals have spent many volunteered hours developing this program for the benefit of the CAP membership.Dr Hiemlick, University of HoustonContinental Airlines Training DepartmentMaj. Mark Thompson-CAP-USAF Pacific RegionGary Woodsmall- National CAP HQMajor Joe Negron- Texas Wing,CAPMajor Richard Swanson- Texas Wing, CAPMajor Jim Bloomberg - Texas Wing, CAPCaptain Jim Magee - Texas Wing, CAPCaptain Jim Rhodes - Texas Wing, CAP
45 WORKING TOGETHER WORKS !!! Questions?Always Think Safety!