1. How Do You Implement a Total Development Programs for Airport People Emerging Airports Conference & Exhibition Abu Dhabi - April 2014

2. Airport Companies Atatürk (100%) Esenboğa (100%) Adnan Menderes (100%) Gazipaşa (100%) Medinah (33%) Tbilisi & Batumi (76%) Monastir & Enfidha (67%) Skopje & Ohrid (100%) Latvia (100%) Service Companies ATÜ (50%) BTA (67%) Havaş (100%) O&M (100%) IT (99%) Security (100%) TAV Airports Holding Co. 22 Zagreb (15%) TAV Construction Qatar - Doha Oman - Muscat Saudi Arabia - Medinah Libya - Tripoli Abu Dhabi - Midfield Riyadh – T5 Saudi Airlines – Jeddah (hangar) Turkey - Izmir TAV GROUP Airport Companies Atatürk (100%) Esenboğa (100%) Adnan Menderes (100%) Gazipaşa (100%) Medinah (33%) TAV Academy (100%)

3. Emerging Economies are Driving Future Growth Source: Airbus Global Market Forecast 2013

4. Airport Assessment Airports are being assessed based on international key performance indicators of efficient airport operations.

5. Effective communication and teamwork is essential for the delivery of high quality services in airport system… Human factors will not significantly develop by itself… Human Factor in the Airports

6. HR Management HR Management is important for all sectors and companies... But it is especially essential for Airport Management 6

7. It is integrated globally... A single employees mistake can result in delay of flights in many other countries Challenges in Airport HR Management... 7

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9. You must get prepared for THE FUTURE Challenges in Airport HR Management... 9

10. Considering all the risks and challenges... You need to recruit the right people 10 Challenges in Airport HR Management...

11. Considering all the risks and challenges... You need to give proper orientation and training 11 Challenges in Airport HR Management...

12. Considering all the risks and challenges... You need to motivate your employees 12 Challenges in Airport HR Management...

13. Considering all the risks and challenges... You need to define your talents & retain them 13 Challenges in Airport HR Management...

14. Effective Airport Management To operate your airport secure & effectively and make your passengers happy... You need well-trained employees with appropriate skills and motivate them in the right way 14

15. Training Needs Analysis Analyze training needs (organization level, team level, individual level). Design appropriate training program. Develop skills and knowledge. Implement acquired skills. Evaluate and improve

16. The Role of TAV Aviation Minds The aviation training company aiming to re-shape the understanding of aviation executive education and training.

17. Airport technical assessment Identifying training needs HR assessment Selecting personnel to be trained certification Airport Management & Efficiency Development (AMED) AMED program in collaboration with

18. Professional Development Certificates (PDC) FOCUS AREAS I.Airport operations certificates II.Airport security certificates III.Airport safety certificates IV.Airport managerial certificates V.Airport commercial certificates VI.Airport information technology certificates Targeting entry level and operational staff

19. Airport Professional Diploma (APD) Air Transport Industry Airport Operation Management Airport Strategic Management Airport Commercial Management + Airport Design And Planning Airport Marketing Management Airport Safety Management System (SMS) Airport Human Resource Management (HRM) (4) C O R E (2) E L E C T

20. Competitive Advantage International recognition Extensive industry expertise & TAV Academy Professionals

21. Competitive Advantage Large network of airports & On-Job-Training Opportunities

22. targeting high level management targeting airport decision makers in middle to high level management targeting entry level and operational staff Airport Professional Diploma Program (APD) Airport Management & Efficiency Development Program (AMED) Professional Development Certificates (PDC) E-MBA MBA PhD UNIVERSITIES Competitive Advantage Integrated training solutions

23. E-MBA MBA PhD Competitive Advantage TAV AM Certified for QMS ISO 9001:2008 by bsi. (British Standards Institution). Scope of the certificate: Management of civil airport operations and development of training and consultancy services devoted to airport operations, providing those services to boost performance.

24. Delivering Results Pre and Post assessments to measure improvement. Continuous risk monitoring for performance, style drift and organizational changes.