1. The initial step on your ABB care journey
ABB DRIVE SERVICES
Initial Care
The initial step on your ABB care journey

2. Congratulations for your new drive!
What happens next?
Do you know which services are available for your drive?
Do you know your local ABB contact?
Have you registered your drive?
These are questions to discuss with the customer before going to the actual presentation. This will activate their interest.
December 25, 2018

3. More than just a warranty – A promise that we care
Initial Care
More than just a warranty – A promise that we care
Initial Care offers easy access to ABB drive service expertise for all registered ABB medium and large drives during the initial warranty period. This is the complimentary entry level to our comprehensive ABB Drive Care agreement portfolio, that is designed to ensure that the drive provides a lifetime of reliable operation.
Please check scope of drives and local focus
December 25, 2018

4. ABB Drive Care
A specific service agreement offering for each life cycle phase of a drive
ABB has standardize maintenance services modules to keep your drive up to date and performing as it should. This services are offered as a fixed annual fee and their goal is to keep and maintain the same level of support as during the warranty phase. All care element are an extension of our initial free offering to provide the customer peace of mind and leave him to focus on his core activities.
December 25, 2018

5. Four levels to fit your needs
ABB Drive Care
Four levels to fit your needs
Initial Care
Preventive Care
Complete Care
Replacement Care
Free complementary service during warranty time including repairs, technical support and for Medium Voltage Drives also a free one year trial of our ABB Ability™ remote services.
Extended lifetime of drives due to replacement of aging components. Preventive Maintenance kits and labor for exchange included.
Fixed annual maintenance fee covering unexpected failures and replacement of aging components - Preventive Maintenance kits, repair parts and labor included.
An ABB drive of an agreed size and family is provided to replace, in case of failure, a non-ABB drive or an ABB drive in Limited or Obsolete phase *
Overall goal of the CARE programs is : extending the life time of drive assets minimizing failures due to aging
Preventive care only aging components (PM Kits)
Complete Care: aging components + plus the repairs (or replacement of the drive, depending of the size of the drive). PM Kits, parts for repairs and labor included!
Replacement Care: exchange unit after failure of 3rd party equipment, or ABB drive in obsolete/limited phase
Result: fixed annual maintenance costs for drive assets
Full support and coverage from warranty to replacement
* Only available for small and wall mounted drives that can be replaced by the following families: ACS355, ACX550-01, ACX580-01, ACS
December 25, 2018

6. More than just a warranty – A promise that we care
Initial Care scope
More than just a warranty – A promise that we care
Standard Initial Care scope
Subject to local availability
Spare Parts
On Site Repair
Telephone Support
5 x 8
Technical Escalation
Remote Assistance & RCM
For MVs* 
Warranty Exchange of faulty parts.
Engineer on site to diagnose and repair faulty unit
Access to telephone support for advice, guidance and issue resolution during normal working hours
Escalation to global experts who handle specialist support, when needed
Remote Support in case of failure and condition monitoring data via portal
Spares Fast Access
Priority Site Response
Telephone Support
24 x 7
Annual Visual Inspection
Site Lifecycle Audit
Remote Assistance &RMC
For LVs*
myABB portal O
Access to local spare part stocks for fast turnaround
Defined maximum response time to site by engineer i.e. 3 days
Access to round the clock local telephone support with defined response time
Annual Visual inspection. Timed at ABB’s discretion, non intrusive
One off Lifecycle audit of site installed base. One day ‘lite’ LCA
Remote Support in case of failure and condition monitoring data via portal
Access to drive related myABB content
Please adjust this slide to fit your local offering for Initial Care. The red services are always included.
LOCALIZE, THE SCOPE NEEDS TO MATCH LOCAL OFFERING
All complementary services are just one registration away
December 25, 2018

7. Initial Care for Medium Voltage Drives
ABB Ability™ remote services for a one year free trial period
RCM Full Features 4
Country Expert
RCM Data Monitoring + Optional Features
End User 2 1
Connected drives 3
Data, reports & alerts 6
Expert reports 5
Ad hoc expert support 7
Global technical support
Customer’s Site
Remote Assistance
Condition Monitoring
ABB
Cloud storage
Show only if deployed and applicable to the customer!
OPTIONAL
ONLY FOR MV CUSTOMERS.
CHECK FURTHER AVAILABLE MATERIAL FOR DIGITAL!
Contact your local ABB to check availability and enable this service
Application and drive dependent. Subject to hardware compatibility and available internet connection on-site.
December 25, 2018

8. Drive registration Three ways to register OR Initial Care is activated
Register through the
Drivereg Web Page OR
Initial Care is activated
confirmation with local contact details
Enquiries and warranty claims can be handled much faster
For an on site visit, contact your local ABB
Scan the drive barcode and register through DriveBase App
Android /ITunes
LOCAL UNITS NEEDS TO ADD THE LOCAL TO ABB OR
Send your drives’ information to
ABB (LOCAL UNIT TO ADD THE )
December 25, 2018

9. Summary Initial Care benefits Activate the service
Responsive onsite support for the faulty drive
Register your drive
Fast exchange of faulty components and access to original ABB spare parts
Confirmation of Initial Care activation
Access to telephone support for advice, guidance and problem solving during your normal local working hours
LOCALIZE, THE SCOPE NEEDS TO MATCH LOCAL OFFERING
Proactive advice on best practice maintenance and lifecycle management
Enjoy using your drive!
ABB Drive Care reduces the risk of downtime even further throughout the lifetime
December 25, 2018

10. December 25, 2018