1. Internal Calibration by Quality Assurance

2. AGENDA Update Process Internal Calibration Discussion Q & A

3. Calibration Process Start QA Random Project  High complaint  Quality below 85%  High turn over  High GAP evaluate  others  High complaint  Quality below 85%  High turn over  High GAP evaluate  others QA Provide voice file QA Provide voice file QA send email invite calibration (OPT/Trainer) QA send email invite calibration (OPT/Trainer) QA summary and send Minute of calibration QA + OPT +Trainer Calibration No GAP Have GAP Discuss for result (include fwd to client to adjudge ) Discuss for result (include fwd to client to adjudge )

4. EX การรวมคะแนน Calibrate

5. EX การสรุป Minute of meeting

7. THANK YOU