1. ©Prosci. Used with permission under terms of license agreement. www.change-management.com Change Management Learning Center Change Management Overview and Process

2. ©Prosci. Used with permission under terms of license agreement. www.change-management.com Change Management Overview Objective: to enable you to understand the basic framework and background of change management

3. ©Prosci. Used with permission under terms of license agreement. www.change-management.com Types of changes Business process design Six Sigma Technology/system upgrades Restructuring Expansion or downsizing Business model changes/new ventures New marketing campaigns Job redesign Changes that impact suppliers Changes that impact customers

4. ©Prosci. Used with permission under terms of license agreement. www.change-management.com Primary reasons for applying change management Increase probability of project success Manage employee resistance to change Build change competency onto organization

5. ©Prosci. Used with permission under terms of license agreement. www.change-management.com Consequences to avoid project failures productivity loss turnover of valued employees delayed implementation or over-budget disruption to customers and business revenue

6. ©Prosci. Used with permission under terms of license agreement. www.change-management.com What is Change Management? Change Management is like Project Management, …but it is the people side of projects Research shows that Change Management is the #1 success factor for project teams Change management is proactively managing the people side of change to achieve the desired business results