1. Cambridge Sound Management, LLC
Speech Privacy System
Scott Lauback
VP Sales and Marketing
Cambridge Sound Management, LLC
Mark Szwejczewski
Sound Masking Service

2. Topics Cambridge Sound Management
What is speech privacy and why are people concerned about it?
How does Oasis improve acoustics in office environments
Oasis Speech Privacy System

3. Cambridge Sound Management
Developers of Qt Quiet technologyTM
Decades of experience built into our products
Product spin-off from “the fathers of workplace acoustics” Acentech / BBN / CSM since 1999
Our acousticians invented and developed all three previous generations of sound masking technology
Headquartered in Cambridge, MA
Worldwide network of Premier Resellers
Qt Quiet technology™ is a trademark of Cambridge Sound Management, LLC

4. Economics of Privacy 82% 18%
In the USA, a 10 year research project was conducted to determine the breakdown
of the cost of an employee in an office, as shown below. The results also definitively
confirmed that an office environment with more privacy and less distractions, had a
positive impact on worker efficiency and reduced office operating cost.
BETTER PRIVACY = BETTER EFFICIENCY = LOWER COST
82%
18%
Employees work cost
Salary, insurance,
education, social fund
Operating cost
Work stands, energy, daily
used materials, media, cleaning

5. - What is speech privacy and why are people concerned about it
- What is speech privacy and why are people concerned about it? Why is there a demand for speech privacy solutions? Why is there a problem?

6. Construction Trends Cubicles & Open Plan
Lower partition height
Lower ceilings
Smaller cubicles
Increased density
Less sound absorption
YESTERDAY
TODAY
Mineral Fiber tiles
122 – 137cm
1,8 x 2,4 = 4,3m2
Fiber Glass tile
152 – 182cm
Result:
Reduced cost
Increased distractions
Reduced productivity
3 x 3 = 9m2

7. Construction Trends Private Offices
YESTERDAY
TODAY
Trends:
Poor sound proofing
Reduced plenum barriers
Result:
Reduced cost
Decreased privacy

8. Who Benefits from Sound Masking?
Many industries:
- Healthcare HIPAA)
- Finance (GLBA)
- Insurance
- Legal
Any size office
New Construction
Build-outs and re-designs
Existing facilities
Many Applications:
- Waiting rooms
- Office Environments
- Call centers
- Executive/HR offices

9. 1) Reduce distractions in open plan offices
Cubicle Area
Solution:
- Sound masking needs to be added throughout the open office area
Benefit:
- Conversations will be less intelligible and therefore less distracting
Employees don’t want to be distracted by the conversations of others

10. 2) Provide privacy for an executive’s office
CEO’s Office
Hallway & Cubicles Area
Solution:
- Sound masking needs to be added in the hallway and cubicle area
Benefit:
- People outside of the office won’t be able to hear confidential information
The executive doesn’t want people outside of her office to hear her private conversations
REMEMBER: Sound Masking is for the benefit of the listener, not the talker!

11. 3) Provide privacy in a waiting area outside of a doctor’s office
Solution:
- Sound masking needs to be added in the waiting room
Benefit:
- People outside of the office won’t be able to hear the confidential conversations
Psychiatrist’s
Office
Waiting Room
The psychiatrist doesn’t want people in the waiting area to hear her private conversations
REMEMBER: Sound Masking is for the benefit of the listener, not the talker!

12. 4) Provide privacy between private offices
Solution:
- Sound masking needs to be added to both offices
Benefit:
- Neither party will be able to overhear confidential conversations
Bill’s Office
Paul’s Office
Neither Bill nor Paul want the other to overhear their confidential conversations

13. What is Sound Masking? Adding sound to eliminate sound
Counterintuitive… but it works!

14. Demand is Exploding… - Reduce Distractions! - Improve Productivity!
- Increase Privacy!

15. Demand Drivers Productivity Privacy Construction trends
Increase focus, decrease distraction
Privacy
Healthcare & financial industries mandate protection of client information (HIPAA, GLBA)
All industries must protect confidential conversations
Construction trends
Creating a need for sound masking systems

16. Will Any Sound Do? Any sound can cover speech- sort of!
Rain, music, HVAC, etc.
Needs to be too loud to be effective (floodlight to cover the flashlight)
Hot spots can’t be avoided
Sound Masking uses a specific sound to effectively mask speech - with better results

17. The Sound Masking Sound
Same sound spectrum as human speech
in order to be effective at masking speech
As quiet as possible for the applications
Pleasant and unobtrusive
Uniform with no hot spots

18. The Practical and Technical Considerations

19. In Open Offices, Sound Travels FAR !
150 Very Intelligible
Talkers
200 Moderately
Intelligible Talkers
Example A: Open Office with ‘No Partitions’
OR Panels lower than < 120cm
Distractions travel 25 Meters

20. 1.5m Panel Systems Definitely Help
Example B: Open Office with 150cm Panels
OR Open Office with partitions 120cm + Sound Masking
30 Very Intelligible
Talkers
40 Moderately
Intelligible Talkers
1.5m Panel Systems Definitely Help

21. Adding Oasis is the Best Solution
Example C: Open Office with:
150cm partitions and Sound Masking
5 Moderately
Intelligible Talkers
Adding Oasis is the Best Solution

22. Good Workplace Acoustics The ABCs
Absorb: with sound-absorbent building materials
Block: with walls to the deck and high cubicle partitions
Cover: with sound masking
Sound Masking has the most impact and is the most cost effective solution!

23. What is a Speech Privacy System
What is a Speech Privacy System? An Electro-Acoustic Architectural System that Increases Privacy and Reduces Costs.
Proven to be the most cost effective tool available today for increasing privacy
Works synergistically with walls, barriers & panels and ceiling tiles
Allows informed trade offs between:
design / performance / cost

24. Oasis Qt™ Sound Masking System
Control Module:
GREEN: Very low power
Pre-programmed sound
Up to 2’800m2 per control module
Emitters:
Miniaturized, omni-directional
Typically installed in ceiling tile
Housing options for all ceiling types
Cables & Connectors
Pre-terminated CAT 3 cables
RJ-45 connectors and jacks
Paging/Music Module
Adds paging and/or music
Uses same speaker network

25. Oasis QtTM The Qt Quiet technologyTM Difference
Direct Field
for a uniquely uniform sound. No “hot spots”
Pre-programmed sound
for a remarkably unobtrusive experience
Plug & Play
for the simplest specification and installation
Flexible
for installation in any environment
Adapted to paging and music distribution
for fewer system components
Oasis Qt ™ and Qt Quiet technology ™ are trademarks of Cambridge Sound Management, LLC

26. Direct Field Sound Masking: Generating Sound Where You Need It
Roof deck
Ceiling
Central Generator
Omni-directional speakers radiate directly into office space below

27. Installed Emitters Enclosure for steel trusses
Typical dropped ceiling installation
Custom installation on existing structure
Speakers
Enclosure for wooden beams
Enclosure for steel trusses

28. How is Oasis Different from the Competition

29. Theirs: In-Plenum Systems
Unpredictable, non-uniform sound
“Hot spots” & “spill” can’t be avoided
Complicated specification & installation
Extensive post-installation tuning

30. Ours: Direct - Field System
Consistent, uniform sound
No “hot” spots
Simple specification & installation
No Tuning Required!
Oasis Qt ™ is a trademark of Cambridge Sound Management, LLC

31. Primary Oasis Qt™ Benefits over The Competition
In-plenum Oasis QtTM
The Sound
Annoying, hissy and
Lauder for equal AI
Unobtrusive, pleasant
And quieter for equal AI
Sound Field Uniformity
Moderately uniform
Some hot spots
Very uniform
Spill into Private Offices
Significant
None
Installation Difficulty
More complex
Much less complex
Post Installation Tuning
Required
Not required

32. Typical Oasis QtTM Specification
Emitters are laid out on a grid based on ceiling height (a typical 2,74m ceiling) uses a (3,05m x 3,05m) grid
Up to 300 emitters per control module
One control module per zone (a zone is either private offices or open areas – not both!)
It’s really that easy!
Oasis Qt ™ is a trademark of Cambridge Sound Management, LLC

33. Typical Layout

34. Oasis QtTM Success Story
Phoenix Wealth Management
Headquarters, Hartford, CT
National Historic Landmark
15 floors; 5580m2
38 zones integrated
Expanded to paging

35. Oasis QtTM Success Story
Michigan Information
Technology Center, Ann Arbor, MI
- National hub of 2nd Generation Internet
- 2 floors, 2790m2
- 18 independently-controlled zones

36. Oasis QtTM Success Story
Williams College Schow
Science Library
Williamstown, MA
- 12,2m ceilings with skylights
- Walls of brick, glass, plaster
- 1116m2
- Library had been too quiet
- Adding sound masking reduced the effect of reverberations and greatly minimized distractions

37. Oasis QtTM Success Story
Bank of America, National Help Line Call Center Boston, MA
- 200 call center associates
- 3535m2
- A highly - productive work environment

38. Oasis QtTM Success Story
Wells Fargo
- Speech Privacy System
and Paging installed m2
- Open offices

39. Partial list of End-User Customers
Bank of America
Boston Scientific
Cigna Dental
Dana Farber Cancer Institute
General Electric
Herman Miller
Hewitt
Husky Canada – Shanghai
Keane Corporation
Marsh McLennan
Mass General Hospital
Merrill Lynch
MIT
Monster.com
Northrop Grumman
Northeastern University
One Beacon Insurance
Pella Corporation
Shell Oil - Philippines
Jones Lang Lasalle
Steelcase
Wallmart
Wells Fargo
Wyeth

40. Economics of Privacy 82% 18%
In the USA, a 10 year research project was conducted to determine the breakdown
of the cost of an employee in an office, as shown below. The results also definitively
confirmed that an office environment with more privacy and less distractions, had a
positive impact on worker efficiency and reduced office operating cost.
BETTER PRIVACY = BETTER EFFICIENCY = LOWER COST
82%
18%
Employees work cost
Salary, insurance,
education, social fund
Operating cost
Work stands, energy, daily
used materials, media, cleaning

41. Can you benefit from a Sound Masking System?
If you
- Have workers who are distracted by conversations or activities around them Or
- Need to improve the confidentiality of discussions among workers / customers
Then the answer is YES!

42. Thank you for your attention !
SOUND MASKING SERVICE
Mark Szwejczewski, Sales & Marketing
Tel
Tel/Fax
Mob E.