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Impactful Communications

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Presentation on theme: "Impactful Communications"— Presentation transcript:

1 Impactful Communications

2 Contents/Objectives Definition/Concepts/Purpose
Communication Process & Feedback Ways We Communicate (Verbal - Non verbal) Body Language Impactful Communication Perception/Inference Ladder Advocacy and Inquiry Filters/Barriers & Conflict Tips to Improve Communication

3 What is communication? Transmitting information, ideas, and attitudes from one person to another. 2.The process of meaningful interaction among human beings . Next

4 Communication is a four letter word! Talk Chat Tell Blab
Next

5 Next

6 altering or enhancing performance.
Communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information. altering or enhancing performance. Back

7 Functions of Communication/Why communicate?
Inform/Entertain Persuade(Influence) Motivate/coach Behavior change Problem solving Career planning Meetings/appraisals Emotional Expression Educate/ Relate x Most effective for promoting behavior change Next

8 Communication Process
Next

9 The Communication Process
Medium Barrier SENDER (encodes) Barrier RECEIVER (decodes) Feedback/Response Next

10 Two way Communication Next

11 Feedback: Giving Feedback Receiving Feedback
Feedback is a two-way street Giving Feedback Receiving Feedback Next

12 Receiving Feedback Seek out feedback Use it to improve performance.
View feedback as an opportunity for learning and growing. Accept negative feedback Next

13 Developing Effective Feedback Skills
Focus on specific behaviors Keep feedback impersonal Keep feedback goal oriented Make feedback well timed Ensure understanding Direct feedback toward behavior not the person Next

14 So, what is effective feedback?
Frequent Accurate Specific Timely FAST next

15 Giving negative feed back (12 Min)
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Giving negative feed back (12 Min) Back

16 What are the most common ways we communicate?
Visual Images Spoken Word Written Word Body Language Next

17 Communication Fundamentals
Direction: Downward Upward Crosswise Networks: Formal vs. Informal Next

18 Message Types Type of message may be an important factor in determining the medium, content, approach, etc. Good news Bad news Information Instruction Facts Opinions Back

19 Experts say that we spend approximately 80% of each day communicating, as follows:
7% words 38% tone of voice and 55 % physiology or body language Next

20 NON-VERBALCOMMUNICATION
1. ________________________ 2. ________________________ 3. ________________________ 4. ________________________

21 Communicating a message
Content 7% Vocal Influence 38% Nonverbal Influences 55% Body Language is the most important factor in communicating your the message. Tone of Voice communicates more than the words of the message The Least Important Factor is the words or content of the message. As you think about verbal communications, surprisingly, the words of the message are ,relatively speaking, the least important part of the message. Body language is the most important. If your words and body don’t match, people will hear the message your body language is sending. In addition, the tone of voice that you use is important. Saying, “I need this by 2:00 tomorrow” with equal emphasis on all the words is very different that if you said the same thing with more emphasis on the words, I NEED. Let’s see how this plays out with messages. Next See article(Arabic)

22 Next

23 Next

24 Body Language/Gestures
People don’t like being told what to do “You should …” People respond to threats by retreating or defending themselves “If you don’t do … bad things will happen” Guilt is not a motivator for most Next

25 Read people’s body Language & Facial expressions
Mastering body language can mean endless possibilities of success. Develop astonishing sensory awareness and read people's body language with precision Establish rapport with complete strangers within minutes Master reading people through their physiology Find deception by merely observing their body language How to use your body to speak with power, confidence, and authority Gain control with all of your relationship From playing with hair to fiddling with the hands, find out what body movements mean Learn to tell when someone is paying attention or not to modify your speaking accordingly and much, much more... They say your eyes are the windows to your soul...well it's actually quite more informative than that! Next

26 Facial Expressions Next

27 Improving Body Language - Tips
Keep appropriate distance** Touch only when appropriate Take care of your appearance*** Be aware - people may give false cues Maintain eye contact Smile genuinely **Physical proximity ***Dress for success ***Dress like today is important ***Clothes make the man ***Give good impression for the first impression counts Next

28 Non verbal Communications(5Minutes)
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Non verbal Communications(5Minutes) Back

29 Impactful Communications

30 Next

31 Impactful Communication
In the 1980s the move to eradicate saturated fats from a healthy diet The average medium size bag (and in the US who eats only a medium size bag) of popcorn at the cinema contained 37 grams of saturated fat. This fat came from the coconut oil it was cooked in. Coconut oil was wiped out of the market. Popcorn sales stopped Next

32 These people can swear that their success is because of persuasive communication.
Oprah Winfrey (TV/Entertainment Mogul Anthony Robbins (Motivational Guru) Barrack Obama Next

33 How do you make an impact
How do you make an impact? Impact = Confidence + Competence + Credibility Consistently delivering exceptional results Demonstrating knowledge and expertise of the subject matter Showing confidence…but not arrogance Maintaining composure…effectively managing thru crisis Presenting information clearly and concisely Interacting and communicating at all levels We can use the words “making an impact” and Executive Presence interchangeable. It’s all about projecting an image of confidence, competence and credibility. Each of the three C’s build upon one another. Confidence is derived from being comfortable with who you are as well as having a working knowledge of the subject matter (I.e. you typically display more confidence the more comfortable you are with a topic). Credibility comes when, through your confidence and competence, you are able to deliver what you’ve committed to. When you’re credible people believe you. Your Say/Do ratio must be 1 (what you say you’re going to to = what you actually do). Consistently delivering exceptional results – Everything starts and ends with the ability to deliver consistent and exceptional results. This is first and foremost. Connecting the dots – The ability to be a clear thinker who connects the strategic picture to the tactical objectives with clear accountability. Clear thinking is one of the growth leader traits. Demonstrating intimate knowledge and expertise – This is where many people can gain their confidence. Expertise is also one of our growth leader traits. Each of us should develop functional depth on a subject related to our jobs. You gain this knowledge and expertise through varied experiences and a build-up of skills. It’s important to realize this doesn’t imply that you should act like you know something when you really don’t. It’s OK to say, “I don’t know” if you commit to finding the answer. Exuding confident….but not arrogance - Be confident yet humble. Don’t act like you have all the answers and know everything. And don’t be prideful, arrogant or boastful. Leaders with impact, are open to feedback and opposing points of view. Maintaining composure – We all have emergencies and crisis to manage. Leaders with impact are calm and collected as they manage through the issues. In other words, they understand the magnitude of the issue, put the emotions into perspective, create an action plan and communicate the issue and plan to stakeholders. Presenting information clearly and concisely – There are two equally important concepts…preparing the pitch and delivering the pitch. You must construct your presentation so the message, call for action and next steps are clear and flow well throughout the pitch. This includes the use of charts, colors and graphics in the chart. We’ll cover some tips for preparing your pitch in The Art of Charts. Once you’ve created the presentation, you must deliver with the appropriate use of gestures, voice inflection, audience interaction and eye contact. Interacting and communicating at all levels – Leaders with impact can interact and communication with exempt, non-exempt and hourly employees. It shouldn’t matter what the person’s title or job responsibilities are…leaders with impact display respect and consideration to all employees. This is consistent with the inclusive leader growth leader trait. Definition derived from 5 Steps to Professional Presence by Susan Bixler and Lisa Scherrer Dugan Next

34 Six Rules of Effective Communication(8Min)
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Six Rules of Effective Communication(8Min) . Back

35 BREAK Return in 15 minutes! Back

36 Elevator speech What would you say in a 90-second elevator ride with a leader in your organization? Who you are What you do How your contributions connect with the high-level strategic initiatives Why you love what you do An elevator speech is a helpful tool for networking. Before each networking session you should prepare and practice a 90-second speech that answers the questions listed above. Often times, we only have a brief window of time to interact with leaders so we need to use our time and their time wisely. Use your elevator speech anytime your in a setting with someone who wants to know more about your professionally. Here’s an example (use your own or fill in the blanks below). An Elevator Speech is a tool used to clearly, concisely and simply state the following about yourself: “Hello, My name is Janice Brown and I work in XYZ Organization and I have responsibility for abc and dce. In my role, Im able to contribute to XYZ. I love my job because I am passionate about xyz.”

37 Facts/Opinions 1. Saudi Aramco produces oil and gas 2. Working night shift is good EX3.1 Student Guide EX 3.2 Student Guide EX 3.3 Student Guide

38 Agree/Disagree 1. All Saudi Aramco employees are well qualified ……(stereotypes-Generalization) EX3.3 Student Guide EX 3.4 Student Guide

39 Back Listen to the video content Discus and critique in groups
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Forms of Communication(4 Min) Aggressive Passive Assertive Back

40 Perception: We interpret data differently
What is this? Is this a mouth or a necklace? Perception is not reality. Perception is deception Talk data not conclusions,, Young lady - conclusion Squiggle is an ear: Interpretation Data: There is a squiggle on the paper Next

41

42 Visualising Organisational Culture
Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings Underlying Values, Assumptions, Beliefs, Attitudes, Feelings Scheine Iceberg Next

43 Same Data - Different Conclusions
12/8/2018 Same Data - Different Conclusions Action Action Draw Conclusions Add Meaning Select Data Data (what people say and do) Next

44 The Ladder of Inference
Action Conclusions & Assumptions Added Cultural & Personal Meaning Selected Data Observable From The Fifth Discipline Fieldbook, by Peter Senge et al, Doubleday 1994 Next

45 Next From the 5th Discipline Fieldbook, Peter Senge, 1994.
Next From the 5th Discipline Fieldbook, Peter Senge, 1994.

46 Ladder of Inference (6+8 Minutes)
Part two(8Min) Next

47 Next Step 7 Take action based on these beliefs
Step 7 Take action based on these beliefs   Step 6 Adapt your beliefs about the world STEP 5 Make conclusions based on assumptions   STEP 4 Make assumptions based on added meanings STEP 3 Add meanings to “data” (cultural and personal) STEP 2 Select some “data” from what was observed STEP 1 Observe “data” and experiences Next

48 Ladder of Inference: The Boss
Action I quit! Boss is scared of me. He gave my subordinate a raise without consulting me to undermine me. Conclusions & Assumptions Added Cultural & Personal Meaning Boss feels threatened. Maybe that’s why he never takes action. Boss heard about my conversation with Manager. Now he’s worried about his job. Selected Data Observable Data I talked to Manager about my ideas. Next

49 How Perceptions Work We Reach Different Conclusions: We treat our stories as reality These stories form the basis for future data selection, reasoning We Interpret/Reason the Data Differently: We attach meaning to the data we select We make sense of meaning by telling a story We Select Different Data: We have different interests, expectations, biases We select conforming data We dismiss non-conforming data Back

50 Communication in the workplace-Email-phone)
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Communication in the workplace- -phone) Back

51

52 Advocacy Here is my opinion I believe this because ……
My data is ………………… Do you see it differently? Next

53 Inquiry Can you help me to understand how you reached that opinion?
What is your opinion? Can you help me to understand how you reached that opinion? What is your data? Next

54 Guidelines for Inquiry
Use open ended questions to push down the ladder: To get at reasoning, ask “what led you to that conclusion?” or “What made you feel that way?” Why questions? Next

55 Guidelines for Advocacy
Use Leading questions, “Don’t you think that…?” Argumentative questions, “Isn’t it true…?” Advocacy masked as a question, “Isn’t that a dumb idea?” Next

56 Next

57 Developing Communication Confidence(8Minutes)
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Developing Communication Confidence(8Minutes) Back

58 The Communication Process
Message Decision- Making Decision- Making Filters Beliefs Values Questions & Metaphors Beh. Type State Filters Beliefs Values Questions & Metaphors Beh. Type State Sensory Data Meaning Meaning Sensory Data Encoding Encoding Sender Receiver Channel Next

59 Barriers to Effective Communication
Filtering Selective Perception Emotions Language Next

60 Common barriers to effectiveness
Transmission Sender not credible or trustworthy Reception Message lacks clarity (language or speed) Receiver has experience, prior knowledge Receiver beliefs and attitudes conflict Input to mental structures Message is irrelevant Receiver is not listening Next

61 Barriers http// Next

62 A potential by-product of ineffective feedback.
What is conflict? A potential by-product of ineffective feedback. Next

63 Communication & Conflict
Good communication can defuse conflict. Bad communication can inflame conflict. Better communication can resolve conflict Next

64 Conflict Conflict: Hurts productivity Hurts quality Hurts service
Hurts morale Hurts working relationships Next

65 Do not look at the conflict as a “win or lose” situation
Focus should be on what's best for everyone Back

66 Six Rules of Impactful Communication
Organize your thoughts Don’t think about it. Think through it Actions speak louder than words Be concise/KISS Translate your message into benefits for the other party Listen carefully to the other party

67 How to Be an Effective Listener
Prepare to listen Establish eye contact with the speaker Adjust to the situation Focus on ideas or key points Take notes Avoid negative mannerism Be a physically involved listener Follow the Golden Rule Delay judgment Encourage others to talk

68 Give your Comments We have two ears and one mouth
Many people talk but never communicate. A man is as alive as he can communicate Think big and beyond Workplace requires excellent communication skills!

69 Impactful Communication Tools(55 Min)
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Impactful Communication Tools(55 Min)

70 Review

71

72 Was this presentation helpful? 

73

74 Guess what are they talking about

75 The Evolution of Power: From Domination to Delegation
High Power Distribution Followers: granted authority to make decisions. Power Sharing Manager: leader & followers jointly make decisions. Influence Sharing Manager: leader consults followers when making decisions. Degree of Empowerment Authoritarian Power Manager: leader imposes decisions. Domination Consultation Participation Delegation None

76 Communication Process-India(40M)
12/8/2018 Listen to the video content Discus and critique in groups Relate video content to KT activities Aggressive Passive Assertive Communication Process-India(40M) Back


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