1. Impactful Communications

2. Contents/Objectives Definition/Concepts/Purpose
Communication Process & Feedback
Ways We Communicate (Verbal - Non verbal)
Body Language
Impactful Communication
Perception/Inference Ladder
Advocacy and Inquiry
Filters/Barriers & Conflict
Tips to Improve Communication

3. What is communication?
Transmitting information, ideas, and attitudes from one person to another.
2.The process of meaningful interaction among human beings .
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4. Communication is a four letter word! Talk Chat Tell Blab
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6. altering or enhancing performance.
Communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information.
altering or enhancing performance.
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7. Functions of Communication/Why communicate?
Inform/Entertain
Persuade(Influence)
Motivate/coach
Behavior change
Problem solving
Career planning
Meetings/appraisals
Emotional Expression
Educate/ Relate x
Most effective for promoting behavior change
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8. Communication Process
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9. The Communication Process
Medium
Barrier
SENDER
(encodes)
Barrier
RECEIVER
(decodes)
Feedback/Response
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10. Two way Communication
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11. Feedback: Giving Feedback Receiving Feedback
Feedback is a two-way street
Giving Feedback
Receiving Feedback
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12. Receiving Feedback Seek out feedback Use it to improve performance.
View feedback as an opportunity for learning and growing.
Accept negative feedback
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13. Developing Effective Feedback Skills
Focus on specific behaviors
Keep feedback impersonal
Keep feedback goal oriented
Make feedback well timed
Ensure understanding
Direct feedback toward behavior not the person
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14. So, what is effective feedback?
Frequent
Accurate
Specific
Timely
FAST
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15. Giving negative feed back (12 Min)
12/8/2018
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Giving negative feed back (12 Min)
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16. What are the most common ways we communicate?
Visual Images
Spoken Word
Written Word
Body Language
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17. Communication Fundamentals
Direction:
Downward
Upward
Crosswise
Networks:
Formal vs. Informal
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18. Message Types
Type of message may be an important factor in determining the medium, content, approach, etc.
Good news
Bad news
Information
Instruction
Facts
Opinions
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19. Experts say that we spend approximately 80% of each day communicating, as follows:
7% words
38% tone of voice and
55 % physiology or body language
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20. NON-VERBALCOMMUNICATION
1. ________________________ 2. ________________________ 3. ________________________ 4. ________________________

21. Communicating a message
Content 7%
Vocal Influence
38%
Nonverbal Influences 55%
Body Language is the most important factor in communicating your the message.
Tone of Voice communicates more than the words of the message
The Least Important Factor is the words or content of the message.
As you think about verbal communications, surprisingly, the words of the message are ,relatively speaking, the least important part of the message. Body language is the most important. If your words and body don’t match, people will hear the message your body language is sending. In addition, the tone of voice that you use is important. Saying, “I need this by 2:00 tomorrow” with equal emphasis on all the words is very different that if you said the same thing with more emphasis on the words, I NEED.
Let’s see how this plays out with messages.
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See article(Arabic)

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24. Body Language/Gestures
People don’t like being told what to do
“You should …”
People respond to threats by retreating or defending themselves
“If you don’t do … bad things will happen”
Guilt is not a motivator for most
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25. Read people’s body Language & Facial expressions
Mastering body language can mean endless possibilities of success. Develop astonishing sensory awareness and read people's body language with precision Establish rapport with complete strangers within minutes
Master reading people through their physiology Find deception by merely observing their body language How to use your body to speak with power, confidence, and authority Gain control with all of your relationship From playing with hair to fiddling with the hands, find out what body movements mean Learn to tell when someone is paying attention or not to modify your speaking accordingly and much, much more...
They say your eyes are the windows to your soul...well it's actually quite more informative than that!
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26. Facial Expressions
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27. Improving Body Language - Tips
Keep appropriate distance**
Touch only when appropriate
Take care of your appearance***
Be aware - people may give false cues
Maintain eye contact
Smile genuinely
**Physical proximity
***Dress for success
***Dress like today is important
***Clothes make the man
***Give good impression for the first impression counts
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28. Non verbal Communications(5Minutes)
12/8/2018
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Non verbal Communications(5Minutes)
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29. Impactful
Communications

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31. Impactful Communication
In the 1980s the move to eradicate saturated fats from a healthy diet
The average medium size bag (and in the US who eats only a medium size bag) of popcorn at the cinema contained 37 grams of saturated fat. This fat came from the coconut oil it was cooked in.
Coconut oil was wiped out of the market.
Popcorn sales stopped
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32. These people can swear that their success is because of persuasive communication.
Oprah Winfrey (TV/Entertainment Mogul
Anthony Robbins (Motivational Guru)
Barrack Obama
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33. How do you make an impact
How do you make an impact? Impact = Confidence + Competence + Credibility
Consistently delivering exceptional results
Demonstrating knowledge and expertise of the subject matter
Showing confidence…but not arrogance
Maintaining composure…effectively managing thru crisis
Presenting information clearly and concisely
Interacting and communicating at all levels
We can use the words “making an impact” and Executive Presence interchangeable. It’s all about projecting an image of confidence, competence and credibility. Each of the three C’s build upon one another. Confidence is derived from being comfortable with who you are as well as having a working knowledge of the subject matter (I.e. you typically display more confidence the more comfortable you are with a topic). Credibility comes when, through your confidence and competence, you are able to deliver what you’ve committed to. When you’re credible people believe you. Your Say/Do ratio must be 1 (what you say you’re going to to = what you actually do).
Consistently delivering exceptional results – Everything starts and ends with the ability to deliver consistent and exceptional results. This is first and foremost.
Connecting the dots – The ability to be a clear thinker who connects the strategic picture to the tactical objectives with clear accountability. Clear thinking is one of the growth leader traits.
Demonstrating intimate knowledge and expertise – This is where many people can gain their confidence. Expertise is also one of our growth leader traits. Each of us should develop functional depth on a subject related to our jobs. You gain this knowledge and expertise through varied experiences and a build-up of skills. It’s important to realize this doesn’t imply that you should act like you know something when you really don’t. It’s OK to say, “I don’t know” if you commit to finding the answer.
Exuding confident….but not arrogance - Be confident yet humble. Don’t act like you have all the answers and know everything. And don’t be prideful, arrogant or boastful. Leaders with impact, are open to feedback and opposing points of view.
Maintaining composure – We all have emergencies and crisis to manage. Leaders with impact are calm and collected as they manage through the issues. In other words, they understand the magnitude of the issue, put the emotions into perspective, create an action plan and communicate the issue and plan to stakeholders.
Presenting information clearly and concisely – There are two equally important concepts…preparing the pitch and delivering the pitch. You must construct your presentation so the message, call for action and next steps are clear and flow well throughout the pitch. This includes the use of charts, colors and graphics in the chart. We’ll cover some tips for preparing your pitch in The Art of Charts. Once you’ve created the presentation, you must deliver with the appropriate use of gestures, voice inflection, audience interaction and eye contact.
Interacting and communicating at all levels – Leaders with impact can interact and communication with exempt, non-exempt and hourly employees. It shouldn’t matter what the person’s title or job responsibilities are…leaders with impact display respect and consideration to all employees. This is consistent with the inclusive leader growth leader trait.
Definition derived from 5 Steps to Professional Presence by Susan Bixler and Lisa Scherrer Dugan
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34. Six Rules of Effective Communication(8Min)
12/8/2018
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Six Rules of Effective Communication(8Min) .
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35. BREAK
Return in 15 minutes!
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36. Elevator speech
What would you say in a 90-second elevator ride with a leader in your organization?
Who you are
What you do
How your contributions connect with the high-level strategic initiatives
Why you love what you do
An elevator speech is a helpful tool for networking. Before each networking session you should prepare and practice a 90-second speech that answers the questions listed above. Often times, we only have a brief window of time to interact with leaders so we need to use our time and their time wisely. Use your elevator speech anytime your in a setting with someone who wants to know more about your professionally. Here’s an example (use your own or fill in the blanks below).
An Elevator Speech is a tool used to clearly, concisely and simply state the following about yourself:
“Hello, My name is Janice Brown and I work in XYZ Organization and I have responsibility for abc and dce. In my role, Im able to contribute to XYZ. I love my job because I am passionate about xyz.”

37. Facts/Opinions
1. Saudi Aramco produces oil and gas 2. Working night shift is good EX3.1 Student Guide EX 3.2 Student Guide EX 3.3 Student Guide

38. Agree/Disagree
1. All Saudi Aramco employees are well qualified ……(stereotypes-Generalization) EX3.3 Student Guide EX 3.4 Student Guide

39. Back Listen to the video content Discus and critique in groups
12/8/2018
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Discus and critique in groups
Relate video content to KT activities
Aggressive
Passive
Assertive
Forms of Communication(4 Min)
Aggressive Passive Assertive
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40. Perception: We interpret data differently
What is this?
Is this a mouth or a necklace?
Perception is not reality. Perception is deception
Talk data not conclusions,,
Young lady - conclusion
Squiggle is an ear: Interpretation
Data: There is a squiggle on the paper
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42. Visualising Organisational Culture
Observable Symbols
Ceremonies, Stories, Slogans,
Behaviors, Dress,
Physical Settings
Underlying
Values,
Assumptions,
Beliefs, Attitudes,
Feelings
Scheine Iceberg
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43. Same Data - Different Conclusions
12/8/2018
Same Data - Different Conclusions
Action
Action
Draw
Conclusions
Add Meaning
Select Data
Data
(what people say and do)
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44. The Ladder of Inference
Action
Conclusions &
Assumptions
Added Cultural &
Personal Meaning
Selected
Data
Observable
From The Fifth Discipline Fieldbook, by Peter Senge et al, Doubleday 1994
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45. Next From the 5th Discipline Fieldbook, Peter Senge, 1994.
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From the 5th Discipline Fieldbook, Peter Senge, 1994.

46. Ladder of Inference (6+8 Minutes)
Part two(8Min)
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47. Next Step 7 Take action based on these beliefs
Step 7 Take action based on these
beliefs  
Step 6 Adapt your beliefs about the world
STEP 5 Make conclusions based on
assumptions  
STEP 4 Make assumptions based on added meanings
STEP 3 Add meanings to “data” (cultural
and personal)
STEP 2 Select some “data” from what was
observed
STEP 1 Observe “data” and experiences
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48. Ladder of Inference: The Boss
Action
I quit!
Boss is scared of me. He gave my subordinate a raise without consulting me to undermine me.
Conclusions &
Assumptions
Added Cultural &
Personal Meaning
Boss feels threatened. Maybe that’s why he never takes action.
Boss heard about my conversation with
Manager. Now he’s worried about his job.
Selected
Data
Observable
Data
I talked to Manager about my ideas.
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49. How Perceptions Work
We Reach Different Conclusions: We treat our stories as reality These stories form the basis for future data selection, reasoning
We Interpret/Reason the Data Differently: We attach meaning to the data we select We make sense of meaning by telling a story
We Select Different Data: We have different interests, expectations, biases We select conforming data We dismiss non-conforming data
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50. Communication in the workplace-Email-phone)
12/8/2018
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Aggressive
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Communication in the workplace- -phone)
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52. Advocacy Here is my opinion I believe this because ……
My data is …………………
Do you see it differently?
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53. Inquiry Can you help me to understand how you reached that opinion?
What is your opinion?
Can you help me to understand how you reached that opinion?
What is your data?
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54. Guidelines for Inquiry
Use open ended questions to push down the ladder:
To get at reasoning, ask
“what led you to that conclusion?” or “What made you feel that way?”
Why questions?
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55. Guidelines for Advocacy
Use Leading questions,
“Don’t you think that…?”
Argumentative questions,
“Isn’t it true…?”
Advocacy masked as a question,
“Isn’t that a dumb idea?”
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57. Developing Communication Confidence(8Minutes)
12/8/2018
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Developing Communication Confidence(8Minutes)
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58. The Communication Process
Message
Decision-
Making
Decision-
Making
Filters
Beliefs
Values
Questions &
Metaphors
Beh. Type
State
Filters
Beliefs
Values
Questions &
Metaphors
Beh. Type
State
Sensory Data
Meaning
Meaning
Sensory Data
Encoding
Encoding
Sender
Receiver
Channel
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59. Barriers to Effective Communication
Filtering
Selective
Perception
Emotions
Language
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60. Common barriers to effectiveness
Transmission
Sender not credible or trustworthy
Reception
Message lacks clarity (language or speed)
Receiver has experience, prior knowledge
Receiver beliefs and attitudes conflict
Input to mental structures
Message is irrelevant
Receiver is not listening
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61. Barriers
http//
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62. A potential by-product of ineffective feedback.
What is conflict?
A potential by-product of ineffective feedback.
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63. Communication & Conflict
Good communication can defuse conflict.
Bad communication can inflame conflict.
Better communication can resolve conflict
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64. Conflict Conflict: Hurts productivity Hurts quality Hurts service
Hurts morale
Hurts working relationships
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65. Do not look at the conflict as a “win or lose” situation
Focus should be
on what's best for everyone
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66. Six Rules of Impactful Communication
Organize your thoughts
Don’t think about it. Think through it
Actions speak louder than words
Be concise/KISS
Translate your message into benefits for the other party
Listen carefully to the other party

67. How to Be an Effective Listener
Prepare to listen
Establish eye contact with the speaker
Adjust to the situation
Focus on ideas or key points
Take notes
Avoid negative mannerism
Be a physically involved listener
Follow the Golden Rule
Delay judgment
Encourage others to talk

68. Give your Comments We have two ears and one mouth
Many people talk but never communicate.
A man is as alive as he can communicate
Think big and beyond
Workplace requires excellent communication skills!

69. Impactful Communication Tools(55 Min)
12/8/2018
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Impactful Communication Tools(55 Min)

70. Review

72. Was this presentation
helpful? 

74. Guess what are they talking about

75. The Evolution of Power: From Domination to Delegation
High
Power Distribution Followers: granted authority to make decisions.
Power Sharing Manager: leader &
followers jointly make decisions.
Influence Sharing
Manager: leader
consults followers
when making
decisions.
Degree of Empowerment
Authoritarian Power Manager:
leader imposes
decisions.
Domination
Consultation
Participation
Delegation
None

76. Communication Process-India(40M)
12/8/2018
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Communication Process-India(40M)
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