1. October 20, 2004
CAMP: Delivering, Sourcing, and Securing Services Throughout the Student Identity Life Cycle Stage 1: Establishing a Relationship Dr. Kenneth L. Servis Dean of Academic Records & Registrar University of Southern California Brendan Bellina Identity Services Architect, ITS Mgr, Enterprise Middleware Development University of Southern California
Copyright Kenneth Servis and Brendan Bellina, This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Pre-Student Categories
October 20, 2004
Pre-Student Categories

3. * Numbers provided by Undergraduate Admissions
250,000*
95,000
36,000
7,900
3,000
2,775
October 20, 2004
Prospects
Inquirers
Applicants
Admitted Applicants
Certified
Enrolled
* Numbers provided by Undergraduate Admissions

4. Candidates for enrollment in programs
October 20, 2004
Prospects
Candidates for enrollment in programs
Contact initiated by the University
Found by purchasing search results from College Board
Prospects: Candidates the University seeks out, usually by purchasing search results

5. Candidates for either undergraduate or graduate programs
October 20, 2004
USC
Candidates for either undergraduate or graduate programs
Contact initiated by the University by mail
- Assigned University ID “USCID” and password
Access to Admissions Inquiry Response website
~250,000 undergrads/year
80% provide address
No SSN’s
~20% rate of response
Prospects: Candidates the University seeks out, usually by purchasing search results

6. October 20, 2004
Location and Beauty
Academic Excellence
Athletic Prowess
Things we construct in the ITC lab

7. Inquirers Contact initiated by the pre-student or…
October 20, 2004
Inquirers
Contact initiated by the pre-student
or…
Prospect who has responded favorably to contact from the University

8. * Numbers provided by Undergraduate Admissions
October 20, 2004
~30,000* self-register via “SendMeStuff”
Assigns USCID
Response via
~65,000* Prospect Responses
Sources include:
Campus fairs and tours
Web interest forms
Contacting admissions
May have SSN’s
Most provide address
* Numbers provided by Undergraduate Admissions

9. October 20, 2004
Applicants

10. Applicants @ USC ~36,000 undergraduates
October 20, 2004
USC
~36,000 undergraduates
May apply to a single program at undergraduate level
May apply to multiple programs at graduate level
May apply to both Undergraduate and Graduate programs

11. Admitted Applicants Applicants @ USC
October 20, 2004
USC
Collect US mail address, non-USC address, name, transcripts, test scores, letters of reference, SSN is optional
Undergraduates apply online
Assigned USCID (if not provided), create password
USCID used to check status of application
May apply and defer, but cannot get early certification
Apply for Financial Aid (Federal and USC Scholarships)
~7,900 Applicants are admitted and become…
Admitted Applicants
Admitted Applicants are also referred to as “Admits”

12. Admitted Applicants Access primarily to Admissions Systems and Service
October 20, 2004
Admitted Applicants
Access primarily to Admissions Systems and Service
University ID from Person Registry
Data Purchased, Self-Entered, Provided by 3rd Parties
Identifying Data Provided is Trusted
Contact by mail and
May have SSN
Almost always have personal address

13. October 20, 2004
Certification
“Show Me The Money”

14. Certification ~3,000 undergraduates
October 20, 2004
Certification
~3,000 undergraduates
Admitted applicant makes statement of intent
For undergraduates there is a financial transaction
For graduate programs there may be only a statement of intent to the department and it may be recorded only at the department
When recorded in SIS, triggers creation of Student Account and access to University Electronic Services and a random PIN for access to Online Student System “OASIS”
May be up to 6 months before registration

15. Student Services University email University Portal
October 20, 2004
Student Services
University
University Portal
University White Pages
Blackboard
Google USC
Orientation Services
Network Registration
Purchase USC Athletic Tickets
And more

16. Orientation and Registration
October 20, 2004
Orientation and Registration
~2,775* enroll
Takes place in July for fall term
Following registration a student can apply for a USCard (University issued photo identification and debit card), which requires government issued photo identification
Parking privileges
* New Freshmen, does not include transfers or graduate students

17. Limited Status Students
October 20, 2004
Limited Status Students
Enrolled non-degree seeking
Account created at Registration, no more than one month before start of term
Non-USC employees are required to pay a fee within 24 hours of registration
Approximately 300 per year are remote and never visit campus physically

18. Electronic Service Considerations
October 20, 2004
Electronic Service Considerations
Hugging means more than spamming
Providing services early may help them develop a bond with the University community
Transitioning from pre-student to student should be seamless, not disruptive
When is the right time to offer access to University services?
When and how to vet identity?
Level of Assurance questions

19. October 20, 2004
Questions