1. THE DECISIONAL PROCESS

2. The Components of the Decisional Process
The decident (s)
The decisional alternatives
The decisional criterias
The evaluation criterias
Business Environment
The consequences
The objectives

3. The steps of the decisional process
Recognizing and defining the situation
Identifying alternatives
Evaluating alternatives
Selecting the best alternative (THE DECISION)
Implementing the chosen alternative
Follow-up and evaluation

4. Decisional Models The Classical Model The Administrative Model
managers should have complete and perfect information
managers should eliminate uncertainty
managers should evaluate everything logically and rationally
The Administrative Model
managers have incomplete and imperfect information
managers are constrained by bounded rationality
managers tend to satisfice

5. Types of decision (1) Decision-Making Frecquency :
Programmed Decisions
Nonprogrammed Decisions
Decision-Making Conditions:
Decision Making Under Certainty
Decision Making Under Risk
Decision Making Under Uncertainty
Decision-Making Time Horizons :
Strategic Decision
Tactical Decision
Operational Decision

6. Types of decision (2) Decision-Maker Number: Individual Decisions
Group Decisions
- Interacting Groups (brainstorming)
- Delphi Groups
- Nominal Groups
Decision-Making Level:
Centralised Decisions
Decentralised Decisions