1. Self Management

2. Self Management – a key part of emotional intelligence
Self Control
Adaptability
How do I need to act? How can I change? Am I responding appropriately?
REGULATION
SELF 4

3. NLP and Personal Excellence

4. What is NLP? Neuro, meaning neurological processes of our senses
NLP stands for Neuro-Linguistic Programming. This is certainly a mouthful. But basically it has three elements:
Neuro, meaning neurological processes of our senses
Linguistic, meaning use of language to order our thoughts and to communicate
Programming, meaning the way we organise our ideas and actions to produce results 4

5. In Simple Terms
NLP deals with how we structure what we experience about the world through our senses,
It is about the language we use and how we act to create results.
These actions can be intentional or unintentional, conscious or unconscious.
By understanding the internal map we have (our preferences, our values, our experiences, our prejudices - filters) we can change them; create a more useful map, which in turn creates better outcomes. 4

6. Your internal map of the world
Absorbed through your 5 senses
Input
The external world
First Access
Linguistic Map
Conscious Mind Description
Output
Speech,
Actions
Attitudes
Perspective
Neurological
Filters
Linguistic
Internal Images
Sounds
Feelings
The NLP Map 4

7. Managing our responses (internal and external)
Nature Nurture
External Event
Behaviours
Internal Representation
State
Physiology
Our Filters
Delete
Distort
Generalise
Values, assumptions and behaviours effect our actions and state – although we might not trade them easily – if we want to they can be changed
Explain that we all experience external events and we process these through filters, the filters are based upon a whole life time of memories, experiences, attitudes, language associations, decisions etc. These filters can lead us to generalise, distort or even delete (explain each of these) and provide us with an internal representation . This internal representation can alter our state of mind and our physiology and therefore our behaviours. Lets look an example.
How do we manage our responses? 4

8. Changing our external behaviour means changing our internal map
Filters
Delete
Distort
Generalise
I cannot cope
Angry person is becoming very challenging
Fearful
Lets say that someone had a very strict, angry challenging teacher for a lot of their school life – which they they were unable to cope with and have never dealt with how this made them feel – this could is a stored memory which impacts behaviour.
Defensive behaviours
(flight or fight)
Panic 4

9. Changing our external behaviour means changing our internal map
Filters
Delete
Distort
Generalise
I can cope
Angry person is becoming very challenging
Confident
What do you need to do to change the internal representation to “I can cope”?
How is this relevant to coaching – think about the styles – what will you adopt – can you change people or can you just make them more aware of what is happening for them ?
Learning log
LUNCH BREAK
Rational behaviours (questioning, understanding)
At ease 4

10. Changing the your lens on the world will change your outcomes
Reverse the lens
How would the other person see this
Length the lens
How will I see this in 6 months time
Widen the lens
Regardless of the outcome, how can I learn and grow from this. 4

11. Levels of Outcomes State of Mind Disposition Process Content Activity4