1. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-1 Determining Customer Requirements Cisco Unity Design ProcessPresales

2. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-2 Cisco Unity Design Process A repeatable design methodology that focuses on developing a sustainable design. A sustainable design is maintainable and seeks to minimize the impact of deployment, administration, and maintenance when deployed (day two). It is a series of documents and templates to be bundled as deployment kits for anyone to use. Partners can use it to streamline the design of any Cisco Unity solution and to identify services opportunities to sell to customers. What is it?

3. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-3 Cisco Unity Design Process Templates Internal Customer Requirements Worksheet Customer Requirements Verification Cisco Unity Preliminary High-Level Design Bill of Materials Cisco Unity Usage Analysis Cisco Unity Physical Site Survey Cisco Unity Logical Survey Cisco Unity High-Level Design Definition Cisco Unity Low-Level Design Definition Cisco Unity Implementation Plan Cisco Unity Low-Level Installation Guide

4. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-4 Design Process Project Tracking Worksheet for CUSTOMERNAME.xls Item numberPhase/TaskDate StartedDate Completed Presales Phase Presales/Requirements Gathering Presales/Requirements Development Presales/Preliminary High Level Design Presales/BOM for HW, SW and Services Planning phase Planning/Usage Analysis Planning/Feature-Functionality Evaluation of Unity Planning/Lab Trails-Piloting-Proof of Concept Planning/Site Survey-Physical Planning/Site Survey-Logical Design Phase Design/High-Level Design Summary Design/Low-Level Design Detail Implementation Phase Implementation/ Implementation Plan Implementation/Installation Operations Phase

5. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-5 Internal Customer Requirements Worksheet Internal Customer Requirements Worksheet has three general goals: –Gather the customers high-level requirements –Define the customers ultimate goals –Obtain a general understanding of the customers infrastructure

6. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-6 What Is a High-Level Requirement? High-level requirement: A broad requirement that gives general guidance Examples: –Eliminate a circuit-switched system –Install IP telephony and Cisco Unity to gain unified messaging capabilities Internal Customer Requirements Worksheet Customer Requirements Verification

7. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-7 Building Blocks Know the product; install it in a lab or create a demonstration build for a laptop. Cisco Unity product documentation Cisco Unity system requirements and release notes Cisco Unity tools that help you use Cisco Unity features and functionalityexample: the Audio Text Manager Cisco Unity features and functionality

8. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-8 Customer Requirements Verification The Customer Requirements Verification: –Summarizes the customer's initial technical requirements –Defines feature mappings between the customers current system and goals to Cisco Unity system features Used to state the requirements back to the customer to qualify expectations and make sure everyone agrees on the scope of the project

9. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-9 Cisco Unity Preliminary High-Level Design The Cisco Unity preliminary high-level design is developed from the Internal Customer Requirements Worksheet. This is a high-altitude View of what you plan on implementing for the customer. You will use this to define to your customer: –Your plans on how to integrate with the PBX infrastructure –Which deployment model you plan to use –Which, if any, Interop Gateway you will use –Overview of the Cisco Unity solution

10. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-10 Bill of Materials Through the process of collecting the customer data and filling out the templates, you develop estimates: –Necessary hardware Which platforms and how many? –DC/GCs, Cisco Unity servers, mailstores –System license 32 ports or 72 ports? –User license UM or VM? –Interoperability license AMIS, Bridge, or VPIM ? –Services –SMARTnet

11. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-11 Summary Unity Design Process Templates are resources to be used during the design process. A high-level requirement is a high-altitude view of the projects final goal. It is essential to know Cisco Unitys features and capabilities to build a workable design. The Internal Customer Requirements worksheet, the Customer Requirements Verification, the Cisco Unity Preliminary High-Level Design, and the Bill of Materials are the templates to use in the Presales phase. The Customer Requirements Verification Template can be used to gather customer requirements. Cisco Unity servers, user licenses, networking licenses, and network infrastructure requirements are examples to be considered in creation of a Bill of Materials.

12. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.11-12