1. Resolving a Trade Dispute
Explanation
Explanation
Explanation
Explanation
Steps in Resolving Industrial Relations Disputes – Arrange these steps in order from the first step to be taken to the final stage.
Labour Court, Employment Appeals Tribunal
Senior management negotiates with Union HQ
Disputant negotiates with immediate Supervisor
Shop Steward negotiates with immediate manager
Labour Relations Commission, Rights Commissioner, Equality Officers
Match each explanation with the term above
A dispute should be resolved in the first place by negotiation if possible with ones immediate supervisor whether it is a dispute involving all workers or an individual worker
Workers approach the shop steward to resolve a dispute if they have been unsuccessful in attempts to negotiate a solution with their immediate supervisor.
Shop steward negotiates with management in an attempt to resolve a dispute
Senior Management negotiate with Union Head Office to find a resolution to a dispute
The dispute is referred to the Labout Relations Commission if it involves all workers of a large group of workers. It is referred to a Rights Commissioner if it involves one worker or a small group of workers. It is referred to an Equality Officer if it involves equality issues.
The dispute is referred to The Labour Court if it has not been resolved at an earlier stage. The Labour Court decision is binding. If an individual feels that their statutory employment rights have been infringed they may take their case to the employment Appeals Tribunal Its decision is binding.
Place the term Negotiation, Conciliation, Arbitration beside the relevant step
Negotiation
The parties to the dispute sit down together and attempt to resolve their dispute
Conciliation / Mediation
A third party (an outside person) sits with the disputing parties and helps them to resolve their dispute. Responsibility for resolving the dispute rests with the disputing parties. The conciliator dose not impose a solution
Arbitration
A third party (a Judge) listens to both sides of the dispute and makes a binding decision / Recommendation for resolution. Decisions of the Labour Court are not legally binding, they are binding in the sense that both parties agree to be bound by the decision before the Labour Court agrees to hear the case. Decisions of the Employment Appeals Tribunal are legally binding.
Internal
Dispute is resolved within the company
External
Dispute is taken to a body outside the company for resolution
Legislative Resolution
When a Statutory body is used to resolve the dispute and/or when a law is relied on to resolve the dispute
Non Legislative
When the dispute is resolved voluntarily without recourse to any law or Statutory body
Explanation
Explanation

2. Resolving a Trade Dispute
External Arbitration
External Conciliation
Resolving a Trade Dispute
Labour Court Or
Employment Appeals Tribunal
External Negotiation
Labour Relations Commission Or
Rights Commissioner
Equality Officers
Explanation
Internal Negotiation
Explanation
Union Officials
and
Senior Management
Internal Negotiation
Explanation
Shop Steward
and
Manager
Explanation
Shop Steward
and
Supervisor
Internal Negotiation
Explanation
Workers
and
Supervisor
Explanation