1. “Trying to improve something when you don’t have a means of measurement and performance standards is like setting out on a cross-county trip in a car without a fuel gauge. You can make calculated guesses and assumptions based on experience and observations, but without hard data, conclusions are based on insufficient evidence.” Six Sigma

2. In its simplest form, a KPI is a type of performance measurement that helps you understand how your organization or department is performing. A good KPI should act as a compass, helping you and your team understand whether you’re taking the right path toward your strategic goals.

3. by monitoring visual graphics
GOAL
Define
What is Important
Measure
with metrics
Manage
by monitoring visual graphics
Improve based on data

4. What are Key Performance Indicators?
Key – Focuses on the most important part of the school foodservice business
Performance –Sets Benchmarks to determine if we are successful or not successful at running our business
Indicator – Measures and monitor the Key Areas to ensure our performance is on track

5. DEFINE
Specific
Measurable
Achievable
Relevant
Time-bound

6. Overview of KPI’s Revenue KPI’s Expense KPI’s Other KPI’s
Breakfast Participation
Lunch Participation
A La Carte Participation
Total Revenue
Expense KPI’s
Food Cost as a % of Revenue
Labor Cost as a % of Revenue
Supply Cost as a % of Revenue
Other KPI’s
MPLH Standard
Cash Variances
Employee Attendance Rate
Inventory Turnover Rate
Health Department Scores

7. Measure
Measures are quantifiable and may not be meaningful in and of themselves. But measures represent building blocks for the metrics required to make business decisions. Metrics consist of one or more measures combined with a mathematical calculation. Only use Metrics when the data is available.
For example, total number of free applications divided by Total number of free students served at lunch = % of free students participating in lunch

8. Manage
Dashboards are a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so information can be monitored at a glance

14. What is not defined Cannot be controlled What is not controlled
Cannot be measured
What is not measured
Cannot be improved

15. Improve
Operating Data
Measures
KPI’s
Score
Cards
Decisions
Improve!

16. 5-year comparison of Revenue
2014
2015
2016
2017
2018
Breakfast
Elem
48.6
48.0
48.7
49.6
49.8 MS
35.3
31.6
34.0
34.6 HS
39.3
27.0
28.0
28.2
28.3
Lunch
69.8
70.7
70.9
71.1
63.8
65.1
67.0
67.3
68.3
44.6
46.7
47.4
46.2
48.5
ALC
10.3
8.9
9.7
18.5
13.0
13.7
13.5
19.2
12.9
12.1
10.7
10.2

17. 5-Year Comparison of Expenses
2014
2015
2016
2017
2018
Food
Elem
39.5
38.5
37.0
35.6
31.6 MS
39.1
38.4
37.1
32.6 HS
42.3
40.9
39.0
37.5
32.5
Supplies
4.8
4.9
4.7
4.5
4.0
4.3
4.6
3.4
5.1
5.0

18. Reward employees directly to the
Just as what gets measured, gets done; so does what gets done, gets rewarded!
Reward employees directly to the
KPI’s established