1. Organizational Change via Resolution Agreement
Or: How I Learned to Stop Worrying and Love the Complaint

2. Complaint Filed

3. Scary situation
Our common response - fear

4. Catching Up
Disability offices have been leading this for ages. It’s time for the rest of our organizations to get there, too.

5. Shifting from accommodations to accessibility
Individually determined
Barrier-based
Activated by the user
About compliance
Accessibility
Designed for populations
Choice-based
Available to everyone
About inclusion

6. Shifting perspective

7. Accepting the Challenge

8. Southern Oregon University

9. We are not alone
Other decisions

10. Common components

11. Point people
Accessibility Coordinator
Assistive Technology Specialist

12. Policies

13. Nondiscrimination
Specifically called out accessibility standards for EIT and assistive technology

14. EIT Procurement
“Purchased, licensed for, or deployed to students or prospective students”

15. Accommodations Responsiveness
Centrality of disability office as liaison

16. Complaint resolution process
Includes self-reporting of “failure to resolve”

17. Other common components

18. Training mandatory orientation for incoming students
mandatory training for employees
general ADA (all)
specific EIT accessibility standards and practices (selected)

19. EIT Audit
Website
LMS
Certain hardware - copiers, ATMs, etc.
Software

20. Accessible instructional materials plan
all created by SOU must be accessible
all adopted by SOU must be accessible at same time as available to other students
interim accommodations

21. Website Accessibility
WCAG 2.0, level AA
All student-facing, SOU domain sites
Exception for third-party content with duty to inform

22. Equal Access to Accommodations

23. Reporting

24. Reframing avenues of accessibility at SOU
SiteImprove software
Policy implications
Assistance animal
Adjustments to existing nondiscrimination policy
communication policy
Incorporation of UD into strategic planning process
PDF and document accessibility training assumed by IT
Discussions-
Web governance policy
Syllabus software
Universal testing center

25. In closing