1. FEEDBACK COLLECTION PROCEDURE Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

2. FEEDBACK COLECTIOIN PROCEDURE From whom? students parents employers teachers graduates other stakeholders Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

3. What issue / proposal / opinion? How? questionnaires focus-group systematic observation interviews Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

4. Who? drafts the questionnaire determines the sample organises the process implements gathers questionnaires interprets drafts the final report presents results makes proposals Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

5. SCHOOL:QUALITY ASSURANCE AND EVALUATION COMMISSION FIRST EDITION I REVISION 0 COPY I PO CODE: FEEDBACK COLECTION PROCEDURE DATE: DEVELOPED BY: Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

6. STAGES School counsellor drafts the questionnaire on an identified problem. School counsellor determines the sample targeted by the questionnaire. The organiser of the feedback collection process multiply the questionnaires. QAEC responsible selects operators The organiser of the feedback collection process trains operators. Operators apply the questionnaire. The organiser of the feedback collection process gathers the questionnaires. School counsellor interprets the questionnaire. School counsellor drafts the final report on questionnaires applied. School counsellor presents results to QAEC QAEC proposes measures to solve/improve to problem Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

7. RESPONSIBILITY MATRIX Notes: A- approve; C- contribute; D- decide on performance of action (management); E – execute; V- verify Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

8. RESPONSIBILITY MATRIX StagesDirectorQAEC responsible School counsell or Organiser of feedback collection process Operator s 1. Drafting the questionnaire on an identified problem DE 2. Determining the sample targeted by the questionnaire D 3. Multiplication of questionnaires E 4. Selection of operatorsD 5. Training of operatorsCE 6. Application of questionnairesE Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

9. RESPONSIBILITY MATRIX StagesDirectorQAEC responsible School counsello r Organiser of feedback collection process Operators 7. Collection of questionnaires EE 8. Interpretation of questionnaires CE CE 9. Drafting final report VCECE 10. Presentation of resultsVE 11. Problem solving proposalsAD Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

10. PROCEDURE TEMPLATE EXAMPLE Title Purpose Scope Responsibilit ies Procedur e Documents Annexes Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01

11. THANK YOU FOR YOUR ATTENTION Project financed under Phare EUROPEAN UNION MERI/ NCDTVET - PIU Material produced under Phare 2006 financial support Phare TVET RO RO2006/018-147.04.01.02.01.03.01