1. NSFAS UPDATE
PRESENTATION FOR SELECT COMMITTEE ON EDUCATION AND RECREATION
28 MARCH 2018

2. Contents: 1 2 3 4 5 6 7 8 Executive Summary Applications Summary
Funding Allocation to Universities and TVETs 4
Update on Upfront Allocation 5
2017 Close Out – Progress on Outstanding Claims 6
Challenges of Disbursement of Funds for 2017 and 2018 7
Capacity and Consolidation programmes for TVETs 8
2018/2019 APP and BUDGET

3. 1. EXECUTIVE SUMMARY

4. 1.1 REFLECTING ON KEY CHANGES AND UPDATES SINCE NOV’ 2017 KEY UPDATES
Planning for Programme 2018 adjusted to fit the Fee Free Education pronouncement
Increasing the NSFAS headcount to improve service delivery
Building leadership capacity - Appointed additional capacity within the senior management team at GM and SM level, across various business units
Giving NSFAS a human face and APP amendments
Pioneers project – identified 15 of the 26 pioneers to be included in the narrative of NSFAS impact over 26 years
APP has been revised with new KPIs consistent with the principles of the student centred model and Bursary provision – approved by the Board
R14m disbursement challenge - R14m internal review by NSFAS internal audit partner and integrated forensic investigation via DHET appointed supplier and an ongoing case opened by IntelliMali against Ms. Mani
Bargaining council industrial action - Minimal impact on core operations but an “experience” impact on client facing functions (i.e. Contact Centre)
Confirmation of Funding Decisions - Funding decisions have been communicated to 184k students to date, of which 81K are from TVET colleges and 103K Universities
Disbursement Programme - Made payments to students (FTEN and returning) at sBux institutions in February 2018 and upfront payments to non-sBux institutions in January 2018 (for both TVETs and Universities)

5. 1.2 REFLECTING ON KEY CHANGES AND UPDATES SINCE NOV’ 2017 CHALLENGES
Presidential Announcement – Fee Free Higher Education – 16 December 2017 impacted the application cycle and funding decisions
System Integration between NSFAS and Institutions proving to be a change challenge thus impacting data exchange and funding delays
Results to inform returning students funding – timeliness of data exchange impacts the funding decision process (especially TVETS)
NSFAS limited resources and key man dependencies impacting on productivity and responsiveness to queries from students and institutions
Misalignment of expectations due to the absence of SLAs between institutions and NSFAS
Lack of regional and on campus representation makes it difficult for NSFAS to attend to student and institutional matters
2017 funding related payments cause by the late availability of funds, Q1 to Q3 data on boarding and failure to have agreements signed by student timely as well as TVETS not being able to account for registered students in most cases – causing funding challenges and impacting on the institutional operations
Migration from a loan provider to a bursary provider has an impact on how the organisation operates – from processes, policies, people and system
System, process and people capacity issues impacting our ability to disburse funds to students and institutions timely
Funders are not happy with our servicing and reporting model – we are working hard at building capacity and MI/BI capability for effective reporting and data quality

6. 2. APPLICATIONS SUMMARY FOR 2018

7. 2.1
APPLICATIONS UPDATE
The NSFAS Management has been hard at work since the 2018 application cycle opened on the 01st of August 2017, including TVET registration period for walk-ins during the month of January 2018 through to the 1st week of February 2018.
ACHIEVEMENTS
Total of Applications received: 410K – 258K University & 152K TVETs;
27K applications with outstanding documents are being followed up by contact centre
Provisional Funded List - NSFAS has confirmed and communicated funding for 184K FTENs (103K – University & 81K TVETs). This is based on admission data;
Upfront Payment: NSFAS has made an upfront payment to both Universities and TVETs to the total of about R1.93B in January;
Disbursement for 2018: Furthermore disbursement of allowances to students on SBUX (13 institutions) have also been made for February. It is expected that institutions disbursing via 3rd party supplies as done so in line with the NSFAS guidelines (i.e. 60/40 split on upfront payment); and
Institutions Engagement, Servicing Team and Contact Centre: NSFAS has ensured that processes, technologies and human capacity in these areas is adequate to meet the demands of the fee free higher education. We have a senior level dedicated team that continuously support all external stakeholders including students, institutions, PCHET and others.

8. 2.2
APPLICATIONS UPDATE
CHALLENGES
Presidential Pronouncement - as a results of changes in the sector, including the Presidential Pronouncement on Fee Free Higher Education, some of the NSFAS systems and processes were not flexible enough to respond to the changes required in such short timeframes. This led to a lot of manual workarounds in order to make funding decisions, new agreements have delayed the contracting with students;
Slowness/lack of data from institution - NSFAS require inputs from institutions and other stakeholders for decision making, this has been a major dependency particularly this year thereby impacting the speed at which NSFAS may make funding decisions. The servicing team is currently deployed to all the institutions across the country to support the institutions; and
The organisation is still battling resourcing – key man dependencies, resource constraint, process and system issues which continue to impact on progress.

9. 2.3
APPLICATIONS UPDATE
NEXT STEPS
In order to complete all funding decisions and disbursement of allowances to students, NSFAS will focus on the following outcomes:
Receive Admissions, Results (for continuing students) and Registration data (for FTENs) from Institutions;
Complete funding decisions and communicate funding outcomes, including rejections, for FTENS and returning students;
Commence with contracting once Bursary Agreement form is finalised; and
Continue to solicit and process Category 2 student and Pre-funded.

10. 2.4 APPLICATIONS SUMMARY APPLICATIONS BREAKDOWN TOTAL UNIVERSITY TVETS
 TOTAL NUMBER OF APPLICATIONS RECEIVED
Applications Filtered (Prev. Qualification/Returning student)
10 063
9 236
827
Applications Withdrawn
697
650 47
SUBTOTAL
10 760
9 886
874
Send to Evaluation
 Awaiting supporting documentation
(27 896)
(20 437)
(7 459)
In the Queue for evaluation
(1 043)
(798)
(245)
 TOTAL APPLICATIONS EVALUATED 
Ready for Funding Decision
Applications that have passed through case management
Refer back to case management (income review)
(20 393)
(16 967)
(3 426)
FUNDING DECISION READY
Funding Outcomes (Bachelor & Diploma)
 Funding Eligible with Admission Offer
81 076
 Funding Eligible without Admission
98 817
56 799
Applications awaiting Credit Committee to reject/review
9 730
7 897
1 833

11. 3. funding allocations

12. RECOVERIES & SURPLUS REINJECTION FEE FREE EDUCATION ADDITIONAL FUNDING
3.1
2018 APPLICATIONS – OVERALL ALLOCATION
UNIVERSITIES & TVETS – DHET BURSARY SCHEME
The Minister of Higher Education and Training confirmed the revised 2018 allocations to NSFAS on the 14th February 2018.
The revised allocations include the DHET Bursary Programme (Fee-Free Education) additional funding for both TVETs (R2.6 billion) and universities (R4.6 billion).
Additional funding will be applied to First Time Entrants as provision had been made to fund all returning students from the original allocation.
ORIGINAL ALLOCATION
R’BILLIONS
RECOVERIES & SURPLUS REINJECTION
FEE FREE EDUCATION ADDITIONAL FUNDING
REVISED ALLOCCATION
TVETs
2.579 -
2.585
5.164
UNIVERSITIES
10.320
1.525
4.581
16.426
TOTAL 
12.899
7.166
21.590

13. 3.2
FUNDERS PORTFOLIO
We are managing in excess of R21B worth of student funding from both DHET and alternative funding partners
DHET
Bursary FTENs (2018)
Bursary Continuing (2018)
Bursary Returning (senior students, not funded by NSFAS in 2017)
Students with Disabilities
NSF Scarce Skills
TVET Report 191 and NCV
NSF General
SETAs
Agri Seta
Bank Seta
Chieta
FP & M Seta
Merseta
Sasseta
HW Seta
ETDP Seta
TETA
Food & Beverage Seta
Fasset
W & R Seta
Government Departments
DBE Funza Lushaka
National Skills Fund
Department of Social Development
Department of Justice
Department of Military Veterans
Department of Agriculture, Forestry and Fisheries
KZN Office of the Premier
NGOs (funded from recoveries)
Umthombo Youth Development
Studie Trust
Ziphakamise
REAP (NSF funded)
SAICA Thuthuka

14. 2018 ALLOCATION CONFIRMATION TOTAL NUMBER OF STUDENTS
3.3
ALTERNATIVE FUNDER ALLOCATION
Funding allocation vs. total number of funded students
The table below shows confirmation of 2018 funding decisions as received from Funders. The funders listed as Unconfirmed have outstanding information or have not indicated their Partnership with NSFAS; i.e. SETAs fund students for 12 months only; funding is not guaranteed over the full bursary programme. SETAs might opt to fund one year and return to partner in a subsequent year.
FUNDER
2018 ALLOCATION CONFIRMATION
TOTAL NUMBER OF STUDENTS
FUNZA
1,159,348,000
14 010
DMV
98,000,000
1760
DSD
126,000,000
2187
NSF [exclude GENERAL]
407,000,000
Unconfirmed
GGB
2,000,000
UMTHOMBO
14,500,000
unconfirmed
ZIPHAKAMISE
2,103,570
REAP
23,000,000
FASSET
36,000,000
300
TRC
13,000,000
441
DAFF
18,000,000
317
SAICA-THUTHUKA
56,335,500
810
STUDY TRUST
6,500,000
KZN OFFICE OF THE PREMIER
6,000,731

15. FTEN AND RETURNING INSTITUTION VIEW
3.4
FUNDING BREAKDOWN BY INSTITUTION
UNIVERSITIES - Funding Eligible with Admission
FTEN AND RETURNING INSTITUTION VIEW
NEW ENTRY STUDENTS
RETURNING STUDENTS
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
                            3,620
                                465
CENTRAL UNIVERSITY OF TECHNOLOGY
                            1,929
                                  57
DURBAN UNIVERSITY OF TECHNOLOGY
                            1,910
                                   -  
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
                            1,116
                                  46
NELSON MANDELA METROPOLITAN UNIVERSITY
                            1,497
                                  34
NORTH-WEST UNIVERSITY
                            5,772
                                547
RHODES UNIVERSITY
                            1,197
                                  66
SEFAKO MAKGATHO HEALTH SCIENC UNIVERSITY
                                584
                                  13
SOL PLAATJE UNIVERSITY
                                270
                                    7
TSHWANE UNIVERSITY OF TECHNOLOGY
                            6,071
                                222
UNIVERSITY OF CAPE TOWN
                                492
                                101
UNIVERSITY OF FORT HARE
                                413
                                  26
UNIVERSITY OF FREE STATE
                            5,112
                                  79
UNIVERSITY OF JOHANNESBURG
                            5,264
                                314
UNIVERSITY OF KWAZULU NATAL
                                803
                                  41
UNIVERSITY OF LIMPOPO
                            3,161
                                228
UNIVERSITY OF MPUMALANGA
                                368
UNIVERSITY OF PRETORIA
                            1,924
                                232
UNIVERSITY OF SOUTH AFRICA
                          24,491
                          10,384
UNIVERSITY OF STELLENBOSCH
                            1,484
                                144
UNIVERSITY OF THE WESTERN CAPE
                            3,605
                                377
UNIVERSITY OF THE WITWATERSRAND
                            1,168
                                  29
UNIVERSITY OF VENDA
                            2,270
                                492
UNIVERSITY OF ZULULAND
                            3,256
                                461
VAAL UNIVERSITY OF TECHNOLOGY
                            2,438
                                362
WALTER SISULU UNIVERSITY
                            1,990
                                  81

16. FTEN AND RETURNING INSTITUTION VIEW
3.5
FUNDING BREAKDOWN BY INSTITUTION
TVET COLLEGES - Funding Eligible with Admission
FTEN AND RETURNING INSTITUTION VIEW
NEW ENTRY STUDENTS
RETURNING STUDENTS
BOLAND COLLEGE
                            2,112
                                  20
BUFFALO CITY COLLEGE
                            1,306
                                  11
CAPRICORN COLLEGE
                            2,887
                                  26
COASTAL KZN FET COLLEGE
                            2,481
                                  10
COLLEGE OF CAPE TOWN
                            2,256
                                  19
EKURHULENI EAST COLLEGE
                                466
                                    6
EKURHULENI WEST COLLEGE
                            5,650
                                  44
ESAYIDI FET COLLEGE
                            2,293
                                  57
FALSE BAY COLLEGE
                            1,322
                                  15
FLAVIUS MAREKA FET COLLEGE
                            1,936
                                    5
GERT SIBANDE FET COLLEGE
                            1,601
                                  21
GOLDFIELDS FET COLLEGE
                                143
                                   -  
KING HINTSA PUBLIC FET COLLEGE
                            1,174
                                    2
LEPHALALE FET COLLEGE
                                269
                                    1
LOVEDALE PUBLIC FET COLLEGE
                            1,256
                                  29
MAJUBA COLLEGE
                            6,273
                                  95
MALUTI FET COLLEGE
                            2,837
MOPANI SOUTH EAST FET COLLEGE
                            2,009
MOTHEO FET COLLEGE
                            4,183
                                  58
MTHASHANA FET COLLEGE
                                753
NKANGALA FET COLLEGE
                            2,464
                                  23
NORTHLINK COLLEGE
                            3,469
ORBIT FET COLLEGE
                            2,576
                                  35
PORT ELIZABETH COLLEGE
                                413

17. FTEN AND RETURNING INSTITUTION VIEW
3.6
FUNDING BREAKDOWN BY INSTITUTION
TVET COLLEGES’CONTINUED - Funding Eligible with Admission
FTEN AND RETURNING INSTITUTION VIEW
NEW ENTRY STUDENTS
RETURNING STUDENTS
SEKHUKHUNE FET COLLEGE
                            2,096
                                    5
SOUTH CAPE COLLEGE
                            1,654
                                  10
SOUTH WEST GAUTENG COLLEGE
                            5,587
                                  70
THEKWINI FET COLLEGE
                            2,166
                                  46
TSHWANA NORTH COLLEGE
                            4,022
                                  15
TSHWANE SOUTH COLLEGE
                            2,237
                                    7
UMFOLOZI COLLEGE
                                161
                                   -  
UMGUNGUNDLOVU FET COLLEGE
                            1,500
VHEMBE FET COLLEGE
                            5,932
                                  86
VUSELELA FET COLLEGE
                            1,519
WATERBERG FET COLLEGE
                            1,670
                                  11
WEST COAST COLLEGE
                                403
WESTERN COLLEGE
                            5,339
                                  81

18. 4. 2018 upfront payments & disbursements

19. 2018 UPFRONTS – UNIVERSITIES
4.1
2018 UPFRONTS – UNIVERSITIES
Update on payment of upfront allocation to universities and TVET colleges
Universities
Upfront payments were made to both Universities and TVETs on the 26th of January 2018;
Upfront payments are limited to the available reserves being recovered funds;
Additional upfront payments were made on 20 March 2018 to the value of R 1.05B.
Upfront payments are approximately 16% of the provisional allocations;
TVETS
An upfront payment amounting to R386m was paid to TVET Colleges;
Additional upfront payment were made on 20 March to the value of R 542M.
Upfront payments are approximately 18% of the provisional allocations;
Provisional Allocation (Universities)
1st Upfront Payment – 26/01
1,547,991,750
1,080,168,250
2nd Upfront Payment – 20/03
Total Upfront Payment
Provisional Allocation (TVETs)
1st Upfront Payment 26/01
386,850,300
2nd Upfront Payment 20/03
Total Upfront Payment

20. 5. 2017 close out – processing of outstanding claims

21. 5.1
2017 Close Off Report
Update on the processing and payment of outstanding claims due to universities and TVET colleges for 2017
NSFAS EFFORTS TOWARDS CLOSING THE 2017 ISSUES
NSFAS embarked on capacity building program throughout the year to assist colleges on the ground.
NSFAS technical team engaged directly with TVET service providers (Adapt IT and Coltech) to resolve integration issues.
Formed a task team based in Ekurhuleni West College in Germiston to assist colleges with outstanding registration information.
NSFAS revised the process of signing of Schedule of Particulars(SOP) to facilitate quick turn around for payments.
2017 PAYMENTS TO DATE
Payment to Universities: a total of R12.8B worth of LAFSOPs (contracts) have been generated for Universities with R12B of these signed by students. To date NSFAS has paid a total of R11.4B to universities against R12B of contracts signed – still owed to Universities is R600M. Plans are in place to close this gap by the end of the financial year.
Payment to TVETs: a total of R2B has been generated with R 1.7B worth of SOP accepted. NSFAS has paid R1.7B to TVETs against R1.7B for the 2017 academic year. We are still working with institutions through the Ekurhuleni West Task Team (made up of NSFAS / College Reps and DHET TVET officials) to address reported contracts misalignments and closing the funding gaps.
NSFAS is mandated to only make payments for students who have been accounted for in the form of registration and where a LAFSOP has been signed.
DHET TVET allocation does not necessarily translate into number of students at institutions.
CAPACITY AND CONSOLIDATION PROGRAMME FOR TVET FOR SMOOTH APPLICATION PROCESS
The R350K threshold provided more students with the opportunity to further their education, however when the change happened, it was after the 2018 application closing date.
To respond to our customer's needs, NSFAS extended an assistive capturing service to all TVET colleges across the country with 15 Contact centre agents assigned on the ground with the support of at least 74 interns.

22. 6. Disbursement & Standardised Allowances

23. DISBURSEMENT OF FUNDS FOR 2017/2018
6.1
DISBURSEMENT OF FUNDS FOR 2017/2018
Challenges experienced with the disbursement of funds in 2017 Academic year
According to our policies and NCR act, Payment are triggered by the signing of agreements (Loan Agreement Form for Universities and Schedule of Particulars for TVETs) with the students. In the absence of a contract, funds cannot be disbursed.
Students not signing agreements meant that NSFAS cannot pay student allowances.
Delay in signing of contracts (LAFSOPs) by student resulted in delay of payment of allowances.
Technical challenges experienced by NSFAS, in those instances NSFAS sent support specialist to institutions to assist and remedy the process.
Instances where TVET colleges wanting to claim against allocation without accounting for the registered students through signed Schedule of Particulars causes a lot of friction between NSFAS and the institutions.
NSFAS has been working very closely with the department and the TVET colleges especially since October 2017 to address the issues and close the mentioned gaps as well as ensure a better implementation in 2018.

24. STANDARDISED NATIONAL ALLOWANCES-CONFIRMED
6.2
STANDARDISED NATIONAL ALLOWANCES-CONFIRMED
The Report was compiled by NSFAS following a directive from DHET and Ministry as part of the Fee Free policy implementation. The determination of notional student allowances is made against a backdrop of rising student historic debt and the funding inequalities across the different Universities. NSFAS management presented the proposal at the DHET and USAF task Team and was reviewed and adopted for implementation.
Issues:
Disparities in student allowances for books, food and transport have been identified in higher education funding of students. Whilst it can be expected that universities will have different cost structures depending on resources, capabilities and geographies, the disparities in the student allowances set or requested by institutions are concerning and have necessitated an intervention by the Department of Higher Education and Training.
Objective:
Adequate funding for the student’s requirements while ensuring affordability to the fiscus;
Fairness and equity.
Proposal
90% quartile was proposed by NSFAS as the most appropriate level to set standardised allowances;
The proposal and its recommendations was approved for implementation starting from 01st April 2018;
NSFAS to write to the Universities to advice them of the new allowances for students.

25. STANDARDISED NATIONAL ALLOWANCES-CONFIRMED
6.3
STANDARDISED NATIONAL ALLOWANCES-CONFIRMED
PROS & CONS
Advantages and disadvantages have been identified, i.e.
Advantages:
90% quartile is high thus adequately covers funding needs;
Ensure fairness through standardisations;
Lead to earlier disbursement eliminating dependencies from Institutions.
Disadvantages
Students may receive more funding than what they need
Cost the fiscus more;
Disadvantage those with allowance above the notional allowances.

26. 7. TVETS Interventions

27. 7.1
TVETS INTERVENTIONS
Capacity and consolidation programmes for TVET colleges towards a smooth application process and receipt of funds by students
Once NSFAS has received and verified all the admission data from TVETs.
The TVET task team was established in conjunction with NSFAS, DHET and SACPO to bring to resolution issues that are outstanding from 2016 and The team consists of personnel from relevant servicing units within capable of dealing with these issues end-to-end. The team is based at Ekurhuleni West College Corporate Centre, and has been stationed there since 17 January 2018;
Our stakeholder Engagement team has kept in contact with members of SACPO via ongoing engagements arranged by DHET. There is an open communication line and both parties understand the channels of engagement;
Onsite Presence – NSFAS has made available members of our staff to assist TVET collages with registration process.
NSFAS has ongoing Engagement with DHET TVET branch via meeting and engagement with DHET and TVET collages themselves including SACPO and student leaders. NSFAS attended the Conference for Student Support Services, key resolutions were agreed to in this conference which have become part of the programmes of NSFAS.

28. 8. NSFAS 2018/2019 APP and BUDGET

29. 2018/2019 Annual Performance Plan
8.1
2018/2019 Annual Performance Plan
Situational analysis
Achieved the full implementation of the student-centred model in the 2017 academic year.
Focus is now on refining measures for how the student-centred model is being executed. 
Fee-free higher education pronouncement by the former president of South Africa on 16 December 2017.
Significant increase in funding for both TVETs and Universities; negative impact on recoveries and fundraising efforts
The pronouncements also has a significant impact on the systems, processes, people and funding model through which NSFAS currently operates.
NSFAS has instituted a number of system changes, has increased its’ people capacity and capability and has begun the planning for the full transition of this model in the following year.

30. 2018/2019 Annual Performance Plan
8.2
2018/2019 Annual Performance Plan
Overview of key changes from prior year – key performance indicators
Increased the alignment between the current business model and the APP
3. Improve the efficiency of the application, evaluation and funding of students
5. Improve service level to customers and stakeholders through monitoring customer satisfaction and taking corrective action where necessary
SOs added
Percentage of students migrated to new Student-Centred Model (cumulative).
SOs removed

31. 2018/2019 Annual Performance Plan
8.3
2018/2019 Annual Performance Plan
Overview of key changes from prior year – Key performance indicators
KPIs added
KPIs for new Strategic Objectives 3 – application, evaluation and funding and Strategic Objective 5 – service level to customers
KPI 4.3 and KPI 4.3 to existing Strategic Objective 4 – payments to institutions
Minor amendments to existing KPIs
KPIs removed
KPI 1.2 – funding raised from current funders
KPI 4.3 – percentage of claims paid to institutions outside the student centred model

32. 2018/2019 Annual Performance Plan
8.4
2018/2019 Annual Performance Plan
Strategic Goals and Objectives
Goal 1
Goal 2
Goal Statement
To implement effective and efficient processes and operations to ensure stakeholder objectives are achieved
To increase access to funding for eligible students by raising funds, maximising loan recoveries and creating a student-centred loans and bursaries model through improved communication support for students and a central application process
Strategic Objectives
Improve and maintain financial, performance management , IT governance and audit outcomes
Strive for an improved organisational culture of high performance and high productivity by improving employee engagement
Increase in funding (Rand value) raised for financial aid for qualifying students
Increase the amount of money recovered (Rand value) from NSFAS debtors
Improve the efficiency of the application, evaluation and funding of students
Improve the efficiency of payments of tuition, residence fees and allowances to NSFAS students and institutions
Improve service level to customers and stakeholders through monitoring customer satisfaction and taking corrective action where necessary
Undertake research for the better utilisation of financial resources

33. 2018/2019 Annual Performance Plan
8.5
2018/2019 Annual Performance Plan
MTEF Targets - Financial Perspective
Objectives
Key Performance indicator
Baseline
Projections
2017/18 (Target)
2018/19
2019/20
2020/21
1. Increase in funding (Rand value) raised for financial aid for qualifying students
1.1 Amount of funds (Rand value) raised from new funders
R11.0m
R11.0
2. Increase the amount of money recovered (Rand value) from NSFAS debtors
2.1 Amount of money recovered (Rand value) from NSFAS debtors
R588.0m
25% increase on 2017/18 actual collections
25% increase on 2018/19 actual collections
25% increase on 2019/20 actual collections

34. Process designed and implemented by 31 December 2018
8.6
2018/2019 Annual Performance Plan
MTEF Targets – Stakeholder Perspective
Objectives
Key Performance indicator
Baseline
Projections
2017/18 (Target)
2018/19
2019/20
2020/21
3. Improve the efficiency of the application, evaluation and funding of students
3. 1 Percentage of all applications received by 30 November, where provisional funding decisions are communicated to applicants by 31 January each year
70%
80%
90%
98%
3. 2 Design and implement processes to record the date on which registration data is received from institutions
Not applicable
Process designed and implemented by 31 December 2018
Not applicable
3. 3 Percentage of first time entry students where LAFSOPs are generated within 30 days of receipt of registration data from institutions
3.4 Percentage of returning students where the funding process is completed within 30 days of receipt of registration data
3.5 Number of institutions where NSFAS disburses allowances directly to students 18 24 50 70

35. 2018/2019 Annual Performance Plan
8.7
2018/2019 Annual Performance Plan
MTEF Targets - Stakeholder Perspective (Cont’d)
Objectives
Key Performance indicator
Baseline
Projections
2017/18 (Target)
2018/19
2019/20
2020/21
4. Improve the efficiency of payments of tuition, residence fees and allowances to NSFAS students and institutions
4.1 Percentage of students for which the first instalment of amounts due to the institution is paid to the institution within 30 days from LAFSOP acceptance date
70%
80%
90%
98%
4.2 Percentage of students for which the first instalment of allowances due to students (where NSFAS disburses directly to students) is paid to the student within 10 days of LAFSOP acceptance date.
95%
4.3 Percentage of amounts due to institutions in respect of LAFSOP accepted by 30 November which are paid to institutions by 31 December each year
4.4 Percentage of allowances due to students in respect of LAFSOPs accepted by 30 November (where NSFAS disburses directly to students) which are paid to students by 31 December each year

36. 2018/2019 Annual Performance Plan
8.8
2018/2019 Annual Performance Plan
MTEF Targets - Stakeholder Perspective (Cont’d)
Objectives
Key Performance indicator
Baseline
Projections
2017/18 (Target)
2018/19
2019/20
2020/21
5. Improve service level to customers and stakeholders through monitoring customer satisfaction and taking corrective action where necessary
5.1 A framework for the measurement of customer (student) and stakeholder satisfaction
Not applicable
Framework is developed and approved
5.2 Benchmarks /baseline for contact centre performance
Benchmarks and baseline for contact centre performance determined
6. Undertake research for the better utilisation of financial resources
6.1 Number of research reports on produced each financial year
4 research reports produced
4 research reports produced
4 research reports produced

37. 2018/2019 Annual Performance Plan
8.9
2018/2019 Annual Performance Plan
MTEF Targets - Internal Process Perspective
Objectives
Key Performanc e indicator
Baseline
2018/19
2019/20
2020/21
2017/18 (Target)
7. Improve and maintain financial, performance management, IT governance and audit outcomes
7.1 Audit Opinion of the AGSA
Clean audit
Clean Audit
7.2 Status level for CGICTAS achieved
CGICTAS
level 3 and
level 4 achieved
Maintain CGICTAS
Level 4 – Continuous Improvement
Level 4 – Continuous improvement

38. 2018/2019 Annual Performance Plan
8.10
2018/2019 Annual Performance Plan
MTEF Targets - Learning and Growth Perspective
Objectives
Audited/a ctual performan ce
Baseline
2018/19
2019/20
2020/21
2017/18 (Target)
8. Strive for an improved organisational culture of high performance and high productivity by improving employee engagement
8.1 Leadership behaviour 360 degrees survey
Not applicable
Complete LBC 360 degree assessment for 70% of employees in levels 11 and above
Complete LBC 360 degree assessment for 80% of employees in levels 11 and above
Complete LBC 360 degree assessment for 90% of employees in levels 11 and above
8.2 Percentage Employee engagement index
70% of employees engaged
Employee engagement index of 80%
Employee engagement index of 85%
Employee engagement index of 90%

39. Medium-term expenditure estimate
8.11
2018/2019 Annual Performance Plan
BUDGET - REVENUE
Medium-term expenditure estimate
Description
2017/18 EST
R’000
2018/19
2019/20
2020/21
Entity Revenue:
1. Administration revenue
249.5
293.1
312.3
331.8
2. Interest received
1,179.8
1,533.7
1,687.1
1,729.3
Total Entity Revenue
1,429.3
1,826.8
1,999.4
2,061.1
Transfers Received:
1. DHET Loans & Bursaries
12,287.0
20,065.3
30,541.9
35,014.9
-Universities
9,849.4
14,901.2
24,024.0
28,236.3
-TVETS
2,437.6
5,164.0
6,517.9
6,778.6
2. Other Government units
1,631.4
1,497.2
1,572.0
1,650.6
3. Departmental agencies and accounts
1,152.5
1,077.0
1,130.9
1,187.4
4. Higher education Institutions
246.0
252.1
258.4
264.9
Total Transfers Received
15,316.9
22,891.6
33,503.2
38,117.8
Total Revenue
16,746.2
24,718.4
35,502.6
40,179.0
Increase percentage
47.6%
43.6%
13.2%

40. Medium-term expenditure estimate
8.12
2018/2019 Annual Performance Plan
BUDGET - EXPENDITURE
Medium-term expenditure estimate
Description
2017/18 EST
R’000
2018/19
2019/20
2020/21
Current payments
Compensation of employees
156.7
181.4
197.4
210.4
Goods and Services
120.2
103.1
108.6
114.8
Transfers and subsidies to:
13,229.6
22,891.6
33,503.2
38,117.8
-Universities
10,792.0
17,727.6
26,985.3
31,339.2
-TVETS
2,437.6
5,164.0
6,517.9
6,778.6
Capex
14.3
8.6
6.4
6.7
Total
10,398.8
23,184.6
33,815.5
38,449.7
Depreciation / impairment losses)
3,325.8
337.5
210.0
153.1
Accounting surplus -
1,196.3
1,477.1
1,576.2
Grand Total
16,746.2
24,718.4
35,502.6
40,179.0

41. THANK YOU