1. Leading Fearless Change in Organizations
Mary Lynn Manns, Ph.D.
University of North Carolina at Asheville

3. The Project
Started in 1996 collecting change leadership strategies from:
discussions with people leading change worldwide
leaders of change throughout history
change theories

4. Patterns Successful strategies documented as patterns
Patterns capture recurring problems and successful solutions
Each pattern has a name
A collection of patterns (for leading change) provides a vocabulary or language (for leaders of change)

5. The Book Fearless Change: Patterns for Introducing New Ideas
(Addison Wesley Publishing Co., 2005)
48 patterns
chapters on change and the use of the patterns
experience reports
target user is “powerless leader”
emphasis is emergent change
The goal of Fearless Change: People become so involved and interested in the change process that they want to change.

6. Some Misconceptions that get change leaders into trouble
If I have a good idea that adds value, it will be easy to convince others to accept it.
All I need is a lot of knowledge about the new idea and an effective plan.
I can convince people with my charm and a nice PowerPoint presentation.
Run away from the skeptics.
I can lead this change initiative alone.
Once I convince people, they will stay convinced.
And why do I need this information?… I am in a position to impose the change.

7. Myth #1: I need a specific plan for leading the change.
However….
… Change is not an event; it is a process.
… Change happens one individual at a time.
… Can you predict how individuals will react during this process?
… How does a “powerless leader” begin the process of change?

8. Keep a Package of Patterns With You
Take on a role
Evangelist
Create a vision. Make short-term goals. Build on your successes and learn from your failures.
Test the Waters
Step by Step
The key to innovation is to manage a balance of
planning, structure, and improvisation. (K. Sawyer, Group Genius)
Time for Reflection
Small Successes
When your focus is in the long term, it’s hard to maintain enthusiasm day by day
Learn from your failures and build on your successes
Unplanned responses to what happens (GG)
“Maximum innovation comes from a careful balance between planning and improvisation.” (GG)
The key is “establishing a goal that provides focus for the team – just enough of one so that team members can tell when they move closer to a solution – but one that’s open-ended enough for problem-solving creativity to emerge.” (GG)
Script-think: the tendency to think that events are more predictable than they really are. (GG)
(stories in “Group Genius” pgs 22 & 28)
1980 earthquake in southern Italy and Naples: response team needed time to adapt their procedures to the unique features in the disaster
LEGO game: most creativity -- members of the team start playing and improvising the game early in the 20-minute period

9. Get Started Learn about the new idea Study Group Just Do It
Gain visibility
Hometown Story
Do Food
Token
In Your Space

10. Myth #2: If I just explain the value in the new idea, people will understand and accept it.
However….
… Are people reasonable and logical decision-makers?
… Behavior change happens mostly by speaking to a person's feelings. (J.P. Kotter, The Heart of Change)
… Relate to what’s going on in the other person’s head, not in yours. (R.N. Bolles, What Color is Your Parachute?)

11. Different people accept new ideas at different rates
Do you know these people?
New stuff is cool!
Innovators
Interesting idea, but I want to hear more.
Early Adopters
What do other people think?
Early Majority
If I have to…
Late Majority
We’ve always done it this way…
Laggards

12. Tailor your message Personal Touch Innovator Early Adopter
Early Majority
Whisper in the General’s Ear

13. Myth #3: I can lead this change alone
Myth #3: I can lead this change alone. (After all, reaching out is a sign of weakness.)
However….
… You don’t have an unlimited supply of time and energy.
… The change could become all about you.
… What separates those who achieve from those who do not is in direct proportion to one’s ability to ask for help. (D. Keough, former president of Coca-Cola)

14. Get Connected Ask for Help Group Identity Just Say Thanks Innovators
Early Adopters
Bridge Builder
Connectors
Guru on Your Side
Group Identity
Just Say Thanks

15. Myth #4: Cynics and Skeptics are negative people so I should avoid them.
However….
… Will they be happy if you avoid them?
… Should we spend our limited time trying to convince them?
… Can they teach us something we don’t know?

16. Respect the Resistance and make use of it
Fear Less
Champion Skeptic
Corridor Politics
Trial Run
Whisper in the General’s Ear
Bridge Builder

17. Summary Patterns document recurring, successful strategies
The Fearless Change book contains 48 patterns from successful leaders of change
The book is written for all “powerless leaders” who have a good idea and want to introduce changes into their organizations

18. For more information: www.cs.unca.edu/~manns/intropatterns.html