1. EXIT INTERVIEW & SURVEY SOLUTIONS INFORMATION ABSTRACT www.peopleprofit.in TTMS-PEOPLEPROFIT TTMS-PEOPLEPROFIT

2. COST OF TURNOVER Cost of Voluntary turnover is estimated to be between 50% to 400% of yearly salary of the position 2 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

3. COSTS OF TURNOVER DIRECT COSTS INDIRECT COSTS Such as: Executive Search Agency Selection Process Costs Separation processing Costs Training Costs Orientation Costs Such as: Cost of Learning Curve Loss of Customers Loss of Knowledge Drop in Customer Service Lost Contacts 3 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

4. TURNOVER IS PREVENTABLE VOUNTARY TURNOVER IS PREVENTABLE TO A GREAT EXTENT We need to know why people are leaving 4 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

5. IN-HOUSE EXIT INTERVIEWS Traditional In-house Exit Interviews Could be misleading Most oft-cited reasons for leaving are : Better Career Prospects Better Pay 5 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

6. WHY IN-HOUSE INTERVIEWS FAIL In-House Exit Interviews: Are done perfunctorily and in a ritual-like manner Lack in necessary technical rigour and seriousness Produce qualitative data; analysis is often not done Lack in quantitative data needed for action planning Line Managers doing it are often part of the problem Employees feel unwilling to be candid with insiders 6 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

7. Do the in-house Exit Interviews provide composite picture of why people leave? Do you have numbers that show you clear trends and directions? Do they produce metrics that can be the basis for measurable improvements? IN-HOUSE EXIT INTERVIEWS 7 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

8. EXIT INTERVIEW: THE REAL NEED Ask the right questions In a risk-free comfortable setting Know what triggered the decision to leave Honest opinion regarding work and the workplace Quantitative Data for measurement & improvement 8 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

9. PEOPLEPROFIT ADVANCED SOLUTIONS SHARE SURVEY TM : PeopleProfit Exit Interview & Survey Solutions are based on advanced Turnover Research. They give you reliable data for building Retention Strategies. 9 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

10. EXIT SURVEY CONTENTS Reasons for leaving Perceptions about work Perceptions about workplace variables Close-ended Questions for Quantitative Analysis Open-ended Questions for Qualitative Analysis Our customizable SHARE SURVEY TM covers 10 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

11. ACTIONABLE REPORTS SHARE SURVEY TM, Exit Survey reports present composite pictures in an actionable format: Top reasons of separation Areas of discontent Unit/Function wise analysis Executive Dashboard showing the key metrics Conflict with Boss No growth Others 11 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

12. CRITICAL ANALYTICS: PATTERNS 12 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

13. SLICED ANALYTICS 13 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

14. EXIT SURVEY REPORTING PeopleProfit SHARE SURVEY TM Exit Survey System provides: Quarterly Reports Annual Reports Report Periodicity Options The reports give: Analysis and insights on Aggregate and Sliced Analyses Perceptions of Work Conditions Consistent Trends & Patterns 14 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

15. FAST AND EASY MANAGEMENT 15 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in Automated Survey management system allows you to: Send invites from the system just by clicking a button Track Interview / Survey Status on-line Send reminders with a button click

16. EXIT SURVEY OPTIONS Web-based Surveys Paper and Pencil Surveys Telephone Interviews 16 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

17. WEB-BASED SURVEYS They are anonymous. They allow employees to be candid and honest. They are non-confrontational. They allow respondents more time to think. They provide both qualitative and quantitative information. They are more convenient and cost- effective than any other form of survey or interview. 17 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

18. TTMS PEOPLEPROFIT: PROFILE Consulting arm of Thinktank Management Services (P) Ltd Provides services and solutions in the Human Resource & Human Performance Technology areas. Global network of eminent experts and professional practice leaders from Asia, Europe and the U.S. 18 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in

19. Research Rigour I Ground Realities Business Will Never Be the Same 19 ©Copyright 2011, TTMS-PeopleProfit/Thinktank Management Services (P) limited www.peopleprofit.in