1. The Level 5 Graduate Management Programme

2. Northend Creative Print Solutions
A case study:
Nigel Stubley, Managing Director

3. Purpose of Northend
....is to exceed client expectations whilst achieving a sustainable future for ALL stakeholders

4. Aims of the business
Surpass expectation so that they always specify Northend as the preferred supplier
A great environment where customers and employees can work together happily
Have effective management and efficient processes
Adopt best practice methodology in everything we do
To be a place of work where people are Passionate about Northend

5. 5 guiding principles Fast Flexible Focussed Friendly And Fun
......and all within our preferred culture

7. Objectives Achieve 100% sales target
Make a minimum of £100k profit (then share profits)
Remain cash neutral
Reduce incidence of “house accounts” by 25%

8. Preferred Culture
Translated it means How we do things around here!
Culture cards describe preferred behaviours
Culture must underpin your purpose

9. Leadership and Management development

10. K.P.I.s Need to be business specific You/your teams need ownership
Must be SMART!
Need transparency and regular feedback
Lots of visibility is good

11. Northend KPIs No. of new jobs No. of new enquiries Conversion rate
Hours recovered
% uptime
Wages as % added value
GIRFT

12. NORTHEND expects
Leaders and Managers to demonstrate by their behaviour that they support the purpose, aims and objectives of the business and put in place whatever actions are needed to meet them......
Energy, direction, communication, fairness, consistency, striving for improvements
In summary...”walking the walk”

13. So what can you do? All of the above... Help shape the objectives
Question the culture: does it underpin the purpose?
Measure the right things
Communicate!
Look for personal development opportunities

14. The greatest Danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. Michelangelo