1. mail Communication

2. Expedient Message is short or informational Communicate with multiple persons at the same time Setting up meetings

3. Communication is personal or of a sensitive nature Highly detailed When the communication requires a back and forth conversation

4. You receive an email that is not intended for you Contact the person who sent it and inform them that you were not the intended recipient You accidently send an email to the wrong person Recall the message and apologize for any inconvenience Someone takes offense at something you wrote and responds to you and also ccs your supervisor/others Pick up the phone and talk to the person you sent your message to. Clear up any misunderstandings. Let your supervisor be aware of your conversation. You take offense at something someone wrote or sent to you Pick up the phone to clear up any misunderstandings or intentions. A Nasty Gram develops Pick up the phone and discuss your differences, if necessary, involve your supervisor in the conversation

5. Write well-structured emails Use a subject Use complete sentences and always check spelling, punctuation, and grammar Show respect Do not write in capital letters Check to see that all recipients are intended

6. Answer within 24-48 hours Retain original email thread Avoid nasty grams Do not forward or reply to spam – alert IT if an email is suspect Only write content that could be displayed on a public notice board Keep in mind Centenary Colleges policies as they relate to email communication

7. If E-mail had been around before the telephone was invented people would have said "hey, forget e-mail - with this new telephone invention I can actually talk to people