1. 2006-2007 Quality Liaisons Leaders of Continuous Improvement
Welcome!
Quality Liaisons
Leaders of Continuous Improvement

2. Welcome Quality Liaisons!
Introduction of trainers
At your table…
Introduce yourself (Name, location, position)
Why did you decide to be your school’s Quality Liaison?

3. Responsibilities of the Quality Liaison:
Main communication channel between the District and school/department
Serve as a "PDSA/Action Research” support person for the school or department (to locate resources and/or find answers to questions)
Keep the momentum of action research going through discussions, conversations and sharing of information to staff

4. Purposes of Liaison Network
Learn and share best practices in PDSA/Action Research and quality tool usage
Network with other liaisons to share ideas and best practices
Learn from each other's expertise and experiences and discuss how to deploy and enhance continuous improvement efforts in CRCSD
Support the implementation of the 4 Quality Levels at the school

6. Q.L. Lotus – Responsibilities (Define what these mean to you…)
Quality Liaison
PDSA – Action Research
Quality Classroom
Communication
Quality Tools
Resource (s)
Best Practices
Staff Development
Network
Support

7. Resources & Housekeeping
Meeting dates
Resources tab in your binder
Web site
Salary Credit or Stipend?
Other

8. The Big Question??? -Why Quality and Continuous Improvement?

9. Why Quality and Continuous Improvement?
Answer: The World Has Changed

10. The World is Flat Permanent Change!
”The long-term opportunities and challenges that the flattening of the world puts before the United States are profound. Therefore, our ability to get by doing things the way we’ve been doing them…will not suffice any more.”
Permanent Change!
Thomas Friedman

11. Changing Jobs None of the top 10 jobs in 2010 exists today
-Former Ed. Secretary Richard Riley
The average person today will have careers
The average job will last 3 – 5 years
-U.S. Department of Labor

12. Our Challenge
How do we create the learning environments that engage this generation?
How do we equip these students with the skills and knowledge they need to be competitive in a global, flat world?

13. Why Quality and Continuous Improvement?
Answer: Students need a different set of skills to compete in today’s world

14. What Should We Teach? Critical thinking skill areas must be addressed:
Information processing skills
Information presentation skills
Independent problem solving skills
Interdependent team-working skills

15. Why Quality and Continuous Improvement?
Answer: It’s Research Based!

17. So What Will Help Us Get There?
Continuous Improvement Process & Tools (4-Quality Levels) & PDSA
Data Driven Decisions
Systems Thinking
Alignment and focusing on the “critical few”

18. Changing Mindset…
A paradigm is any set of rules or regulations that defines boundaries and tells you how to behave.
Paradigms help us get through the day, but they also can work against us.
Read slide…

19. Change Process Rebuild SHOCK Acceptance Depression
(Read this first ) Organizations that better understand the change process are more likely to manage the change, rather than be managed by the change itself.
--> When going through change, it is important to anticipate bumps in the road and even implementation dips before seeing results.
Depression

20. CHANGE is more a matter of CHOICE and WILL than of ABILITY or CAPACITY
CHANGE is more a matter of CHOICE and WILL than of ABILITY or CAPACITY. The question is: “Do you really want to?”
(Read this first ) We began to discover that… (read slide)

21. Why Quality and Continuous Improvement?
Answer: To align 33 schools and get everyone on the same page

22. Why This, Why Now?
Mission: To develop world-class learners and responsible citizens
Core Value: Data Driven Decisions
Goal: Improve all student performance, enhance social, emotional & behavioral development

23. Video: Big Rocks!
Let’s take a look at how a classroom teacher conferences with students regarding their goals and their data folders. (Play video 6- student data folders)

24. Random Acts of Improvement
Aim of the Organization
Goals and Measures
Goals and Measures
Aim of the
Organization
Aligned Acts of Improvement

25. Why Quality and Continuous Improvement?
Answer: To speak the same language, to set and communicate direction

26. The 4 Quality Levels

27. The Continuous Improvement Classroom
Ground rules created by students
Classroom mission statements
Classroom and student measurable goals
Quality tools and PDSA used regularly
The Continuous Improvement Classroom
Classroom data centers
Classroom meetings facilitated by students
Student-led conferences
Student data folders

28. Staff Development Summer 2006
Summer Participation = 188 staff members
144 Elementary Staff
30 middle school
13 high school
Leading Continuous Improvement in the School
75 participants
Quality Classroom
105 participants in 3 sections -
Data Folders and Data Centers
80 participants in 3 sections

30. Staff Development Offerings 2006-2007
To be posted next week:
Starting in October
15 hours for salary credit only
Quality Classroom on Monday’s
Data Folders & Quality Tools on Thursday’s

31. Why Quality and Continuous Improvement?
Answer: To provide the highest quality education possible while preparing students to be successful and achieve at high levels

32. Our Focus This Year… Supporting PDSA at the school
Strengthening Building Leadership Teams (Setting and Communicating Direction)
Assisting in the implementation of the 4 Quality Levels
Utilizing the CRCSD Deployment Instrument

33. Making Connections…

34. Deployment
Instrument

37. Previewing ARDT 9/12, 9/13
The Q.L.’s role in assisting Action Research Deployment teams
Agenda (next week)
Building the foundation
PDSA overview
Pre-Planning (OLL/Facilitators)
Define the System (Flow Chart)
Assess the Situation (Run Chart/Pareto)

39. Flow Charts
--> Students enjoy using this tool because it displays a picture of the process and makes is understandable.

40. Flow Chart (Tool Book- 85)
What is it?
- A picture of any process
- Drawn with standard symbols representing different types of activities
- Different styles available:
- Deployment
- Process

41. Flow Chart Purpose - Defines the system being studied - Gets agreement
- Identifies “value added” activities
- Identifies “dead wood” activities”
- Documents changes to the process

42. Deployment Flow Chart How is it made?
1. Define the process boundaries (starting point / stopping point).
2. Describe the process in operation.
3. Draw the People Coordinate.
4. List major steps in the process.
5. Draw the flow chart, using symbols
6. Study the flow chart.

43. Task Make a Decision Start The Symbols Conduct a Meeting Report Out
Yes No
Task
Make a Decision
Start
The Symbols
Conduct a
Meeting
Report Out
End of Process

44. Flow Chart Example

45. Initiate Bed Time Procedures Meet Need So Kids Are Ready For Bed
Parents
Kids
Bed Time
Initiate Bed Time Procedures
Begin Bed Time Routine
YES
Are Kids Ready For Bed?
Brush Teeth
Meet Need So Kids Are Ready For Bed
Go Potty NO
Put On P.J.’s
Read Story
Gets Into Bed
Say Prayers
Tuck In Kids

46. Remember A flow chart is a picture of a process.
Choosing the style and depth of detail depends on the purpose of the flow chart.
Everyone involved with the process should help in construction and agree on a picture.
A flow chart is a dynamic tool which should be changed when process changes are made.

47. Flow Chart Let’s practice the “Flow Chart tool”
At your table, create a flow chart for making a peanut butter and jelly sandwich (or some other academic process in the classroom you choose)

48. Prior to next meeting…
Share the Deployment Instrument with your Building Leadership Team and discuss how it could be used:
Assess baseline levels of deployment of the 4 Quality Levels in your school
Use data from the instrument to determine what support is needed at the school level
Provide support to your Action Research Deployment Team

49. Thank you- Leaders of Continuous Improvement!
Final Thoughts…
Questions?
Comments?
Meeting Evaluation
Next Meeting- October 5th
Thank you- Leaders of Continuous Improvement!