1. Chapter Two
Image Enhancement

2. Main Topics/Issues/Points
Image
Meeting and Greeting People
Grooming

3. Understanding Winning Image and Social Etiquette
First impressions last, and you will never get a second chance to make a good first impressions.
Research shows that the first impression of an individual is made within seconds, and of this judgment made;
55% is from your appearance
38% is from the way you represent your self
7% is from what you say

4. Image Three types images
Image is the impression that one gives to the world, and this session provides a practical guide to managing that first impression to create the desired impact.
Three types images
Self-image: the way we see our selves
Projected image: the way we think others see us
Public image: the way others actually perceive us

5. Total Image Attitude The way you communicate your mood to others
The way you look at things mentally
Your mental focus on the outside world
A positive attitude can enhance personality traits
Body language
Non-verbal communication
Gestures
Facial expressions
Clothes parts of grooming

6. Meeting and Greeting People
Communication Strategies:
Smile
Make eye contact
Make facial contact
Handshake
Show enthusiasm

7. Cont… Introduction A man to a woman
A younger person to an older person
A new friend to an old friend
What do you do when you are being introduced
Stand up
Facial expressions: smile
Establish eye contact
Say I’m pleased to meet you

8. Cont… Introducing your self
If no one introduces you, step in and introduce your self by extending your hand smiling and saying…
During meal, introduce your self to the person sitting next to you

9. Grooming To care for one’s personal appearance and clothing.
To make neat and trim.

10. END